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Business Management

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Customer Interactions
by Skillsoft - Business
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer how to overcome communication problems and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification which is targeted at individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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The Customer Service Representative (CSR)
by Skillsoft - Business
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Todays Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers needs are addressed in an effective efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customers role in a support environment how the support center has evolved and company and support center best practices. This course prepares individuals interested in the CSR certification which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. ...
$75.00
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Leadership (3 courses)
by CoursePark
3 course bundle includes: - Motivating Employees - Building Your Influence as a Leader - Setting and Managing Priorities: Mission and Goals  ...
$119.00
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Project Management Fundamentals
by Skillsoft - Business
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management as a process is the supervision and control of the work required to complete the project deliverable. Using established project management processes coupled with the experience and skills of experienced workers has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. ...
$75.00
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Specialties: Small Business Management (9 courses)
by CoursePark
The business management bundle includes courses that cover essential items from setting and managing priorities to technology courses. Courses included are: - Talent Management: Basics - Leadership Essentials: Building Your Influence as a Leader - Setting and Managing Priorities within the Organization: Mission and Goals - Principles of Accounting and Finance for Non-financial Professionals - Cash Flow Management Essentials for Non-financial Professionals - The Essentials of Budgeting for Non–financial Professionals - Financial Statements for Non-financial Professionals - Introduction to Information Security - Using E-mail, the Internet, and Social Media Safely in a Corporate Environment ...
$339.00
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Support Center Services and Work Environment
by Skillsoft - Business
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices personal accountability enhancing the image of the organization and the work environment are covered. ...
$75.00
Details
Specialties: Project Management for Non-Project Managers (5 courses)
by CoursePark
The project management for non-project managers bundle includes 6 courses that cover essential items such as PM fundamentals to closing the project. Courses included are: - Project Management Fundamentals - Transitioning into a Project Management Role - Initiating and Planning a Project - Managing a Project - Troubleshooting and Closing the Project - Project Management for Non-Project Managers ...
$199.00
Details
Specialties: Finance for non-financial professionals (6 courses)
by CoursePark
The financial literacy bundle includes 6 courses that cover essential items for non-financial professionals. Courses included are: - Principles of Accounting and Finance for Non-financial Professionals - Cash Flow Management Essentials for Non-financial Professionals - The Time Value of Money and Investment Decisions for Non-financial Professionals - The Essentials of Budgeting for Non–financial Professionals - Financial Statements for Non-financial Professionals - Analyzing Financial Statements for Non-financial Professionals ...
$229.00
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Managing a Project
by Skillsoft - Business
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time money and schedules and how they relate to the overall quality of your project and product. ...
$75.00
Details
Initiating and Planning a Project
by Skillsoft - Business
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. ...
$75.00
Details
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