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Accounting Fundamentals
by Skillsoft - Business
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles concepts terms and common accounting records. This practical course gives you the whys and hows to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting how to maintain accounting records and how to generate financial statements. A business deals with many transactions in a single day so its important to keep up-to-date records of its finances. If you are an Entrepreneur or just looking to learn more about accounting, this course is for you. ...
$75.00
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Strategies for Communicating with Tact and Diplomacy
by Skillsoft
Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.Audience: Individuals who want to improve their ability to communicate in a more diplomatic and tactful mannerObjectives: Strategies for Communicating with Tact and Diplomacy recognize the benefits of being able to communicate with diplomacy and tact assess whether an individual has communicated with tact in a given scenario identify skills that will enable you to communicate with tact recognize examples of guidelines for communicating with diplomacy communicate with diplomacy and tact in a given scenario Duration: 1 ...
$75.00
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Standard Business Etiquette
by Skillsoft - Business
The rules of proper business etiquette are changing. In many corporations middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial particularly if youre looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors and whats the proper attire for todays corporate culture? In this course youll learn how to conduct yourself in the standard business environment with poise and confidence. ...
$75.00
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Communication Business Etiquette
by Skillsoft - Business
"Hows it going?" Is this an appropriate greeting in todays corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so how soon should you do it? Is e-mail the method of choice for communicating all your ideas or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person over the phone electronically and with customers--has a direct effect on how people treat you on whether you sell your idea or product and on how quickly you advance in your career. In this course youll learn the subtleties of communication etiquette in the world of business. ...
$75.00
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Personal Productivity: Self-organization and Overcoming Procrastination
by Skillsoft
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and eradicating time-wasting activities can reduce the desire to put things off. The key to becoming your most productive self is to embrace organization and to overcome procrastination. This course introduces you to ways of becoming organized to help you accomplish more with the hours you have. It examines the common reasons for procrastination and ways you can overcome them in the workplace. Overcoming the desire to procrastinate can be aided by implementing a strong system of organization. The course presents ways to develop the discipline required to get things done, guidance on setting priorities, as well as approaches to overcommitment.Audience: Individuals wishing to improve their productivity in the workplace.Objectives: Personal Productivity: Self-organization and Overcoming Procrastination recognize the causes of workplace procrastination recognize the benefits of overcoming procrastination recognize ways to develop discipline in a given scenario address time-wasting activities in a given scenario recognize how to set priorities and keep focused say "no" and avoid overcommitment in a given scenario Duration: 1 ...
$75.00
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Getting Started with Word 2010
by Skillsoft
Word 2010 is the newest version of Microsoft's dynamic word processing tool and it offers features that allow you to create attractive and engaging documents. The Ribbon menu, which is unique to Microsoft Office, organizes Word’s many features into related tabs and makes it easier to quickly access those you need. The new Backstage view provides a single streamlined 'stage' for all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of using Word 2010, including opening the application, creating new documents, and an introduction to the many tools that will help you create and edit your documents.Audience: Individuals and business users with basic computer literacyObjectives: Getting Started with Word 2010 recognize tasks you can perform in Word 2010 open a Word 2010 document create a new document in Word 2010 distinguish between the various ways of entering, selecting, and deleting text in Word 2010 distinguish between the primary functions of key Word 2010 user interface components use basic features of Word 2010 Duration: 1 ...
$75.00
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Principles of Accounting and Finance for Non-financial Professionals
by Skillsoft
Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles. This course also takes you through the steps in the accounting process and helps you recognize how business transactions affect various financial statements and the bottom-line of your business.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Principles of Accounting and Finance for Non-financial Professionals recall the basic accounting equation identify the key differences between cash- and accrual-based accounting match phases of the accounting process with actions that are performed at each phase match each basic accounting principle to its description recognize how a business transaction affects a financial statement in given examples identify four types of financial risks Duration: 1 ...
$75.00
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Getting Started with Excel 2010
by Skillsoft
Excel 2010 is the newest version of Microsoft's comprehensive spreadsheet tool that offers features that support a wide range of functions. The Ribbon menu is unique to Microsoft Office and stacks the many features of Excel into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of Excel 2010, including opening the application, creating new spreadsheets, entering data and, AutoFill features. It also provides an introduction to the many tools that will help you create and use your spreadsheets productively.Audience: Individuals and business users with basic computer literacyObjectives: Getting Started with Excel 2010 start Excel 2010 and open an existing workbook identify the features of spreadsheets recognize the functions of key Excel 2010 interface elements create a new workbook enter data in a given scenario open a workbook based on an existing template open an Excel workbook enter data into an Excel workbook Duration: 1 ...
$75.00
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Setting and Managing Priorities within the Organization: Mission and Goals
by Skillsoft
Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals. Next it takes you through a step-by-step process for ensuring that the departmental goals you create are suitably aligned with the strategic objectives of the organization. This includes helping you identify imperatives for action that keep you focused and on track to meet your objectives and ensure your team is working effectively through properly identified priorities.Audience: Team leads, supervisors, managers, directors, and strategic planners who manage organizational priorities to drive organizational successObjectives: Setting and Managing Priorities within the Organization: Mission and Goals distinguish different kinds of business goals recognize the benefits of setting goals recognize how to set effective goals for organizational units align unit goals with company-wide goals and mission derive imperatives from unit goals Duration: 1 ...
$75.00
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Talent Management: Basics
by Skillsoft
Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.Audience: Individuals who want to develop their talent management skillsObjectives: Talent Management: Basics recognize why talent management is important identify key concepts related to talent management identify key activities for each component of talent management recognize the role of managers in implementing a talent management strategy Duration: 1 ...
$75.00
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Cash Flow Management Essentials for Non-financial Professionals
by Skillsoft
Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of working capital on cash flow. Finally, some strategies for sound cash flow management are also presented.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Cash Flow Management Essentials for Non-financial Professionals classify examples of cash flow as operating, investing, or financing activities calculate the potential cash gain when reducing the Total Business Float, given the annual sales volume, in a case-based example recognize the effect an increase or decrease in working capital has on cash flow determine which cash management techniques will help achieve the cash management strategy for a given scenario Duration: 1 ...
$75.00
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Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Finally, the course demonstrates how common business transactions affect an organization's financial condition with the help of an example.Audience: Non-financial professionals who wish to become familiar with or refresh their knowledge of the financial statements and their elementsObjectives: Financial Statements for Non-financial Professionals calculate the gross profit, income from operations, and net income from given Income Statement data calculate the value of different types of cash flows in a Cash Flow Statement determine the value of Assets, Liabilities, and Shareholders' Equities in a Balance Sheet recognize how common business transactions affect an organization's financial statements in an example Duration: 1 ...
$75.00
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The Essentials of Budgeting for Non–financial Professionals
by Skillsoft
Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting. Finally, the course takes you through variance analysis and how to use a variance report as part of the budgetary control process.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Essentials of Budgeting for Non–financial Professionals identify the characteristics of an effective budget sequence the key phases of the budgetary planning process match budget elements with the type of budget in which they should be recorded identify key characteristics, advantages, and limitations of two different approaches to budgeting recognize variances that are worth investigating Duration: 1 ...
$75.00
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Leadership Essentials: Building Your Influence as a Leader
by Skillsoft
Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practice methods for influencing effectively and ethically.Audience: Supervisors, managers, directors, and individuals wanting to develop their leadership skillsObjectives: Leadership Essentials: Building Your Influence as a Leader recognize and classify examples of techniques for influencing people recognize actions that use politics to influence others in a positive way use influence techniques to persuade others while avoiding the negative use of politics, in a given scenario Duration: 1 ...
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Word 2010, Excel 2010, and the New Office 2010 Interface
by Skillsoft
Within the two Microsoft Office Suite releases available since Office 2003, Microsoft has implemented a number of functionality and interface changes and introduced several new features. The overall Office interface has been changed substantially with the introduction of the Ribbon in Microsoft Office 2007, and collaboration and anywhere access to Office files is a major theme in the Microsoft Office 2010 release. This course examines the new features and enhancements of Microsoft Office 2010, focusing on the perspective of Microsoft Office 2003 users who are migrating to Microsoft Office 2010. It outlines the significant interface changes that apply to all Office applications, including the Ribbon and the Office Backstage view, and it covers significant new features and enhancements in Word and Excel 2010. These features include Live Preview Paste, Open file format, and the Protected view available for Office 2010 documents, and features such as enhanced graphics support, Quick Styles and document comparison tools in Word, Sparklines, Slicers, and Pivot Table enhancements in Excel. The course also introduces the new web versions of Word and Excel - Word Web App and Excel Web App.Audience: Individual and corporate end-users with a working knowledge of Office 2003's standard functionality and general computing skillsObjectives: Word 2010, Excel 2010, and the New Office 2010 Interface use the key new interface features and enhancements in Office 2010 use the new features of Word 2010 to perform common tasks recognize key features of the new Word 2010 interface use new features in Excel 2010 to enhance your spreadsheets identify key new and enhanced features in Excel 2010 use the Office 2010 interface to edit a document give your document a consistent, professional look and feel using Word 2010 use Excel 2010 to add visual representations of data to a worksheet Duration: 1 ...
$75.00
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The Fundamentals of Effective Thinking
by Skillsoft - Business
Albert Einstein once remarked that "the significant problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course youll explore how to think about the most critical business skill of all--thinking itself. Youll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. Youll then discover how these largely intuitive tendencies manifest themselves in problem-solving mind-sets and decision-making styles. Finally youll take the necessary steps to neutralize ineffective thinking habits and instead practice dynamic and results-oriented thinking strategies. The result? Youll become a better thinker someone who can apply these new-found techniques to achieve organizational goals within the current climate of great institutional change. ...
$75.00
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Working with Difficult People: Identifying Difficult People
by Skillsoft
Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.Audience: Individuals who want to develop or refresh their communications skills when working with difficult peopleObjectives: Working with Difficult People: Identifying Difficult People identify examples of people displaying difficult behavior recognize the benefit of being able to identify the types of difficult people in the workplace match examples of difficult behavior in the workplace to types of motivation identify which steps to deal with a difficult person have been performed correctly when given a scenario Duration: 1 ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
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Goals and Setting Goals
by Skillsoft - Business
Most achievements great or small begin with an important first step: setting a goal. A clearly defined attainable goal embodies a vision of what is possible. Its a guide star for those who navigate a course through obstacles to a desired accomplishment. However the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course youll examine the types of goals you can use to advance your career and personal life learn to construct goals that are both challenging and achievable discover how to embed the seeds of success within your goals and explore ways to align your goals with your own priorities and the priorities of others who influence the way you use your time. ...
$75.00
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Leadership Essentials: Motivating Employees
by Skillsoft
Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.Audience: Supervisors, managers, directors, and individuals who want to develop their leadership skillsObjectives: Leadership Essentials: Motivating Employees recognize the definition of motivation recognize tactics that encourage intrinsic motivation by addressing higher-order needs in the workplace recognize how to involve, validate, and develop employees recognize actions that encourage motivation by enlisting the support of workplace systems take steps to encourage motivation in an individual employee, in a given scenario Duration: 1 ...
$75.00
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The Voice of Leadership: Inspirational Leadership
by Skillsoft
In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience and sound judgment to their organizations. They paint a future for others that's grounded in reality and demonstrates ethical and courageous behavior in the tasks put before them. This course examines what people look for in an inspiring leader. It steps through the behaviors that inspirational leaders exemplify, explaining how to develop these traits. Finally, it explores how to activate your inner greatness to become an extraordinary leader.Audience: Managers, team leaders, or professionals who want to increase their understanding of developing the leadership attributes of self-assessment, motivation, messaging, effective communication, and inspirationObjectives: The Voice of Leadership: Inspirational Leadership match the characteristics of inspiring leadership to examples recognize individuals who inspire in their leadership exemplify the characteristics of an inspiring leader Duration: 1 ...
$75.00
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The Voice of Leadership: The Power of Leadership Messaging
by Skillsoft
How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver these messages are much more likely to persuade their audiences. This course covers the leadership attributes that shape messages and explains how to establish and maintain your credibility as a leader. It also outlines the qualities that make messages clear and credible, and it presents techniques that enable leaders to ethically deliver persuasive messages.Audience: Managers, team leaders, or professionals who want to increase their understanding of developing the leadership attributes of self-assessment, motivation, messaging, effective communication, and inspirationObjectives: The Voice of Leadership: The Power of Leadership Messaging recognize the key traits that shape leadership messages recognize ways that leaders establish credibility recognize examples of clear and credible leadership messages determine if a leader is communicating a clear and credible message Duration: 1 ...
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Management Essentials: Developing Your Direct Reports
by Skillsoft
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.Audience: All individuals in a management role at any level including supervisors, team leaders, professionals, departmental heads, directors, top management, and executivesObjectives: Management Essentials: Developing Your Direct Reports use a method to differentiate your direct reports in terms of potential and performance and choose an appropriate development strategy for each report recognize how to conduct an effective development meeting with your direct reports recognize the characteristics of an effective development plan identify actions you can take to provide ongoing support to your direct reports' development Duration: 1 ...
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Recognizing and Diagnosing Problem Performance
by Skillsoft
When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can remain alert to early warning signs of problems in your workplace. It enables you to determine the scope and urgency of problems when they occur. And it shows you how to diagnose root causes on your way to finding the best solution.Audience: Managers, supervisors, project team leaders, and human resource professionals who need to deal with problem performance both formally and informallyObjectives: Recognizing and Diagnosing Problem Performance recognize true performance problems recognize good questioning techniques for determining the nature of problems recognize the implications of the scope, frequency, and impact of a given performance problem evaluate the performance of a causal diagnosis Duration: 1 ...
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Avoiding Grammatical Errors in Business Writing
by Skillsoft - Business
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover they may suggest that the writer is careless and perhaps unprofessional. ...
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
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Delegation Essentials: An Introduction to Delegating
by Skillsoft
Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills and capabilities, and encouraging accountability. The course also outlines some of the qualities that successful delegators possess, such as trust in their employees and a willingness to take risks. Finally, it covers the different styles of delegation, including when it's most appropriate to use each one.Audience: Managers who want to develop or refine their skills in delegating work to employeesObjectives: Delegation Essentials: An Introduction to Delegating recognize examples of delegation recognize the benefits of delegation recognize the attributes of a good delegator match the four delegating styles to examples Duration: 1 ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
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Getting Started with Outlook 2010
by Skillsoft
Outlook 2010 is the latest release of Microsoft’s primary messaging client. Outlook provides all of the tools necessary to manage e-mail, scheduling , tasks, and communication. The Outlook 2010 interface has been updated and now uses the ribbon instead of menus, which makes it easier to locate the commands you need. This course addresses the basic features and functionality of Outlook 2010, including an introduction to the redesigned interface, how to create e-mail messages, and view and reply to incoming e-mails.Audience: A broad range of business usersObjectives: Getting Started with Outlook 2010 distinguish the main elements of Mail view and their functions recognize how the features in Mail view are used create a new e-mail message view incoming e-mail messages respond to e-mail messages create a new e-mail message view an incoming e-mail message respond to an e-mail message Duration: 1 ...
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Operations Management: Facilities Planning and Management
by Skillsoft
Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of facilities is determined by the nature of the organization, its production system, and the processes used for creating its products or services. When choosing the location and layout of a facility, service facility managers must be mindful of how products or services are delivered, so that customers leave with a great experience. This course introduces the goals, processes, and strategic considerations of facilities management and discusses what to consider when selecting a facility's location. Examples of different facility layouts are included. Additionally, it examines the specific factors to consider when planning and managing facilities for service organizations.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Facilities Planning and Management recognize examples of internal and external customers of facilities management identify the definition of churn match types of organizations with their typical facilities management style sequence the process to develop a strategic plan for facilities management identify the most common factors to consider when deciding the location for a facility recognize examples of Fixed Position, Process-oriented, and Production-oriented layouts identify the major factors influencing general area location and particular site location planning decisions in service organizations identify the key environmental factors that should be kept in consideration when planning layout in services environment Duration: 1 ...
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Operations Management and the Organization
by Skillsoft
Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also walks you through some characteristics of operations strategies and different types of transformations of inputs into goods and services in a variety of industries.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management and the Organization match key functional areas of operations with the type of decisions they are typically involved in identify key differences between service and manufacturing organizations match each phase of the process used to formulate organizational strategy with actions typically performed at that phase identify characteristics of manufacturing and service operations strategies categorize different types of transformation Duration: 1 ...
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Operations Management: Forecasting and Capacity Planning
by Skillsoft
Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand. When the supply requirements are known, an organization can focus on ensuring the availability of appropriate levels of material, workforce, facilities, and financial resources to produce the desired products and services. Any adjustments to the overall capacity of operations are made based on long-range customer demand forecasts and the organization's current capacity to meet them. This course explores the basic concepts related to demand forecasting and capacity planning. It discusses the key characteristics of various demand patterns and the four major demand forecasting variables. It walks you through the typical demand forecasting process applied in manufacturing and service organizations. Finally, the course recognizes the advantages of effective capacity management and explains some basic strategies to manage an organization's capacity.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Forecasting and Capacity Planning match customer demand trends with the patterns that illustrate them identify the major demand forecasting variables recognize key concepts related to various demand forecasting models and methods sequence the stages in the demand forecasting process recognize the characteristics of strategies used to manage capacity Duration: 1 ...
$75.00
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Operations Management: Inventory Management
by Skillsoft
Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is commonly associated with the manufacturing sector, many of its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a manufacturing or a service organization. It walks the learner through the valuation of inventories and the most common costs associated with ordering and holding inventories. The course also covers how to determine an economic order quantity and the reorder point for inventories. Finally, the course provides a basic overview of some common inventory management systems such as, material resource planning and just-in-time management.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Inventory Management match types of inventory with their description identify key characteristics and challenges of inventory management in service organizations match inventory valuation methods with their descriptions classify examples of inventory costs as being procurement, holding, or stock-out costs calculate the economic order quantity and the reorder point in a given inventory management scenario identify key characteristics of ABC analysis, MRP, ERP, and JIT Duration: 1 ...
$75.00
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Operations Management: Management of Quality
by Skillsoft
Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality is critical to two important goals of operations – producing products and services to customers' satisfaction, and helping the organization achieve its financial goals. Operations managers set out performance objectives to achieve these goals and measure the organization's quality-related performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and their measures and identifies some quality management principles and how they help organizations achieve their quality-related goals. Finally, the course discusses quality management activities that are typically carried out at each phase in an organization's operations.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Management of Quality identify the key differences between quality in manufacturing and service operations match quality performance with indicators that are normally used as their measure identify quality management principles match phases of the transformation model with quality management activities that are typically carried out at each phase Duration: 1 ...
$75.00
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Operations Management: Product and Service Management
by Skillsoft
Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations aspects of product management are very vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Product and Service Management match phases of the product life cycle to actions that should be taken at each phase sequence the stages of the new product development process match current best practices in new product development with their description match strategies used to manage existing and mature products and services with examples of the ways they are used Duration: 1 ...
$75.00
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Operations Management: Operations Scheduling
by Skillsoft
Operations scheduling involves the distribution and use of an organization’s resources – in other words, its human resources, equipment, and facilities – to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the order for performing the work needed to meet production priorities and targets. These scheduling activities enable operations managers to optimize the use of organizational resources during production. This course presents basic concepts about scheduling in both manufacturing and service organizations. It walks you through the main objectives, benefits, and levels of scheduling. Using the example of staff scheduling in a service situation, it explores the practical considerations of scheduling. The course also discusses two approaches to loading work centers and helps you understand how to use various sequencing rules to schedule work orders.Audience: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organizationObjectives: Operations Management: Operations Scheduling identify the main of scheduling identify the key areas with which each level of scheduling is concerned identify the main challenges of scheduling of staff in a service environment calculate the minimum number of employees needed daily and weekly in a given service related scenario match approaches to loading work centers with their characteristics sequence jobs using a variety of sequencing rules Duration: 1 ...
$75.00
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Pursuing Successful Lifelong Learning
by Skillsoft - Business
Todays successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning self-directed learning continuous learning and knowledge worker? If you wonder what these terms really mean why they are important and how you rate as a worker and learner for the 21st century then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Dont wait until your supervisor initiates what you need to learn. Its time to take ownership of your learning needs based on your expectations and your own terms. In this course you will identify your learning needs and learn how to establish learning objectives determine learning resources and evaluate outcomes. ...
$75.00
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Creating a Positive Attitude
by Skillsoft - Business
Oftentimes your success or failure depends not only on the situation you are in but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation being realistic about possibilities and consequences and having the courage to believe that you can succeed. It isnt always easy to be positive. You may feel that the odds are stacked against you or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive and provide you with skills for overcoming the challenges that you face at work. Being successful starts and ends with you and having a positive attitude will help you achieve your desired success. ...
$75.00
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Managing from Within: Self-empowerment
by Skillsoft - Business
Have you ever thought that you could be the best boss youve ever had? By developing attitudes and skills that empower you you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes behaviors and actions at work to maximize your effectiveness. As an empowered employee you will be driven by ownership initiative and performance. ...
$75.00
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Working for Your Inner Boss: Personal Accountability
by Skillsoft - Business
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom nearly every manager and employee must look to a supervisor a director or even a customer to establish priorities assign tasks set deadlines and evaluate results. Whoever gives this direction is called the boss. On one level the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails receives rewards or penalties and earns praise or criticism. On another level however the judgment of an external boss isnt enough to make a job personally fulfilling and rewarding. Thats something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss a personal internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that youre willing to commit to meeting those standards and answer for the results of your work. In this course youll learn how to listen to your own inner boss how to identify your internal standards how to create a plan to meet those standards and how to apply your inner bosss guidance to gain more control over your work your goals and your future. ...
$75.00
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Doing Business Professionally Simulation
by Skillsoft - Business
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target business professionals must possess refined skills in setting priorities managing daily tasks and maintaining personal accountability. ...
$75.00
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Basic Presentation Skills: Delivering a Presentation
by Skillsoft
Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright – the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.Audience: Individuals who want to improve their presentation skillsObjectives: Basic Presentation Skills: Delivering a Presentation select the appropriate room setup for a given presentation recognize how to prepare a room for a presentation describe how to deal with stage fright evaluate the effectiveness of a presenter's delivery in a given scenario determine whether a presenter handles a question-and-answer session appropriately in a given scenario Duration: 1 ...
$75.00
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The Impact of Situation and Style When Communicating with Diplomacy and Tact
by Skillsoft
Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and communication style, this course shows you how to recognize the delicacy of different situations. It also demonstrates how you can adjust or adapt your communication style to ensure you communicate with diplomacy and tact.Audience: Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in communicationObjectives: The Impact of Situation and Style When Communicating with Diplomacy and Tact recognize examples where tact and diplomacy have been used effectively determine the appropriate communication approach to use to communicate with diplomacy and tact according to a person's communication style determine the best approach to use to communicate with people at work according to their relationship to you identify approaches to use in different environments to ensure diplomatic and tactful communication Duration: 1 ...
$75.00
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Analyzing Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company’s performance to a number or key indicators, including your competitors, industry averages and benchmarks. This course presents and discusses many methods for analyzing financial statements from a non-financial professional's perspective. It determines and interprets the key profitability, efficiency, liquidity, and solvency ratios using scenarios. It also explains horizontal and vertical analysis of the financial statements using real life examples.Audience: Individuals who want to gain understanding or refresh their knowledge of financial statements analysis techniquesObjectives: Analyzing Financial Statements for Non-financial Professionals determine the value of a company's key profitability and efficiency ratios in a scenario calculate liquidity and solvency ratios classify examples as reflecting the use of horizontal or vertical analysis Duration: 1 ...
$75.00
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The Time Value of Money and Investment Decisions for Non-financial Professionals
by Skillsoft
The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee training, or technology, based on their future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some effective methods to evaluate the desirability of decisions involving capital expenditures and investment. This course covers two of these methods – Payback Period and Net Present Value – in greater detail to help you choose between different investment options.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Time Value of Money and Investment Decisions for Non-financial Professionals calculate the present and the future value of a single amount in given scenarios recognize the key characteristics of three methods for capital budgeting calculate the Payback Period of different investment options determine the best investment among different options using the Net Present Value method Duration: 1 ...
$75.00
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Developing Fundamental Critical Thinking Skills
by Skillsoft - Business
You may not need an MBA to succeed in the corporate arena but regardless of position or industry you do need to be able to analyze reason and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your inferential and evaluative competence to achieve better planning and decision-making efficiencies. Improving your critical thinking skills will increase your performance value to any organization. ...
$75.00
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