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Dealing with Difficult People (7 courses)
by MindLeaders
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. ...
$29.99
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Fundamentals of Business Management (3 courses)
by MindLeaders
The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. ...
$29.99
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Building Relationships (3 courses)
by MindLeaders
How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships. ...
$29.99
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Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including the work rules and practices that apply to employee benefit programs. As a human resources professional you are responsible for helping to ensure that your companys practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institutes Professional in Human Resources certification examination (HRCI/PHR). ...
$59.99
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Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional you are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course youll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the topics in this course are based on the core knowledge required by HR professionals included in the HR Body of Knowledge recommended by SHRM. ...
$75.00
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Knowledge as Strategy: Performance Improvement
by Skillsoft - Business
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves rather than just information will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether its learning a new skill knowing how to manage existing and new knowledge or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. ...
$75.00
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Performance Support
by Skillsoft - Business
Performance support is the new training buzzword. In a world that demands instant information and fast response training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to prepare your organization for the new age of performance consulting. ...
$75.00
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Harassment and Violence Prevention in the Canadian Workplace
by Skillsoft
In recent years, high profile incidents of workplace harassment and violence have heightened employee and employer concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and violence could happen in the workplace any time. And the way a company deals with even the most seemingly trivial incident, can make the difference between another day at the office, and front page news. This course will explore the forms that harassment can take in the workplace and will also examine the factors that contribute to violence at work. The key to preventing harassment and violence in the workplace is for all employees to be aware of the warning signs and to become familiar with their companies' policies that address these issues. This course is designed for use in all provinces as a training component of an organization's anti-harassment and anti-violence program, such as is required under Ontario's Bill 168. This course was developed with subject matter support provided by the Labour & Employment Law Group of the law firm of Lawson Creamer. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, provincial, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state or province.Audience: All employeesObjectives: Harassment and Violence Prevention in the Canadian Workplace identify examples of behaviours that may be considered workplace harassment recognize the benefits to all employees when harassment isn't tolerated in the workplace identify situations and behaviours that would be considered workplace violence recognize early warning signs of the potential for violent behaviour match examples of behaviour with the stage of violent behaviour they represent recognize the benefits of being familiar with your own company's anti-violence policy Duration: 1 ...
$75.00
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Workplace Harassment for Employees
by Skillsoft
Harassment at work can have a corrosive effect on an organization's culture and can lead to low employee morale, reduced productivity, and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will provide an overview of the types of behaviors that can give rise to harassment claims, including those based on gender, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.Audience: All employeesObjectives: Workplace Harassment for Employees recognize examples of the classes that are protected from unlawful discriminatory harassment under various federal and state laws match each federal law that forms the legal basis for preventing harassment in the workplace with the group or class it protects identify examples of behaviors that may constitute harassment recognize the benefits to be gained from being aware of harassment in your workplace identify appropriate actions to take if you are harassed at work Duration: 0.5 ...
$75.00
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Harassment in the Workplace
by Skillsoft
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must touch upon all of these categories. This one-hour course will provide an overview of the characteristics of various forms of harassment and what can be done to create a harassment-free work environment. It addresses how workplace harassment is defined, how to confront workplace harassment, and how to prevent it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.Audience: Managers, supervisors, and employeesObjectives: What Is Unlawful Harassment? recognize examples of the classes that are protected from unlawful discriminatory harassment under various federal laws match each act that forms the legal basis for preventing harassment in the workplace with the group or class it protectsRecognizing Workplace Harassment identify examples of behaviors that may constitute harassment recognize the benefits to be gained from being aware of harassment in your workplace When You Are Harassed identify appropriate actions to take if you are harassed at workEmployer Responsibilities in Preventing Harassment identify an employer's responsibilities in preventing harassment recognize the benefits to all employees when a workplace is free from harassment Handling a Harassment Complaint identify the steps that an employer should follow in response to a harassment complaint Duration: 1.0 hours ...
$75.00
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Doing Business in India (1 course)
by MindLeaders
In everyday business, it’s more and more common to meet, hold conference calls, and travel overseas. When you’re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In… courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. ...
$29.99
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Diversity: the Future
by Skillsoft - Business
Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring retention and interaction with the company. This course explores the need for a holistic approach to workplace diversity and the effects of incorporating a work/life initiative into business strategy. ...
$75.00
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Making Decisions Ethically
by Skillsoft - Business
What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions. ...
$75.00
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EU Privacy and Data Security
by Skillsoft
The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less stringent than the requirements outlined in the Directive. There are significant differences across the EU member states in their data protection laws and in the practice of their respective national regulators, as not all aspects of data protection law is harmonized. Therefore when a data protection issue occurs, particularly one which affects several member states, it may be dealt with differently under each national law. This course addresses EU privacy laws at the level of the Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security procedures for US companies that exchange personal information with EU member states. This course was developed with subject matter support provided by Mason Hayes+Curran. This document contains general information based on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes+Curran or SkillSoft for any action taken in reliance on the information in this document. You should not act or refrain from acting, on the basis of any information posted on our website but rather you should always seek specific legal and other professional advice. This content is protected by copyright and other intellectual property laws and may not be reproduced by you without our prior written consent.Audience: Anyone who may, through their daily work, encounter customer and employee data of European individuals, which must be protected according to EU privacy lawsObjectives: EU Privacy and Data Security identify types of information that are covered by the Data Protection Directive and which therefore must be protected identify data processing activities that are restricted by the Data Protection Directive identify general rules related to the processing of personal data recognize the rights individuals have related to accessing information about the way their personal data is being used describe the requirements for the transfer of personal information to non-EU countries Duration: 1 ...
$75.00
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Planning a Diversity Initiative
by Skillsoft - Business
Organizations often rave about the great job they do at managing diversity; however diversity isnt something that needs to be managed. Rather diversity is an initiative that must permeate the company culture to be truly successful. ...
$75.00
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Managing Diversity in the Workplace Simulation
by Skillsoft - Business
Youre a procurement manager at Zip Cola which was established in 1924 as a small family-run business. Youre in charge of identifying and sourcing product lines and negotiating competitive purchasing from suppliers. The company has expanded steadily over the years and now is one of the largest soft drink companies in the world. Recently the company put a diversity initiative into place. As a manager you will need to support this initiative and encourage the employees that report to you to do the same. ...
$75.00
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Changing Corporate Culture
by Skillsoft - Business
To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate why some workers will object to the concept of diversity and how to handle their opposition. This course describes the challenges of providing a climate of acceptance explains policies and practices that further the goal of diversity and suggests ways to leverage diversity and build inclusion. ...
$75.00
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HIPAA Privacy Essentials
by Skillsoft
This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.Audience: Employees and business associates of covered entitiesObjectives: HIPAA Privacy Essentials identify key areas of concern addressed under the HIPAA Administrative Simplification provision recognize examples of covered entities using the HIPAA rules recognize examples of the types of companies or organizations that would be considered business associates of a covered entity identify how the Privacy Rule safeguards protected health information (PHI) describe what deidentification of PHI involves and why it's important identify the types of requests individuals may ask of a covered entity or its business associates, relative to their PHI identify the responsibilities of a covered entity and its business associates under HIPAA's Privacy Rule recognize how certain standards within the Privacy Rule affect various situations recognize how the "minimum necessary" concept applies to the use and disclosure of PHI identify the main purpose of the Breach Notification rule recognize the types of consequences an organization may face for failures to comply with its obligations under the Privacy Rule recognize the impact of HIPAA penalties upon covered entities who do not comply Duration: 1 ...
$75.00
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Giving Feedback: A Managers Guide
by Skillsoft - Business
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process detailing five logical steps. However in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations such as giving feedback to the staff member who is angry or upset. ...
$75.00
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Handling Conflict
by Skillsoft - Business
No one can complete a working career without experiencing conflict so it is essential for you to handle this conflict in the most effective way. ...
$75.00
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Managing Workplace Conflict Simulation
by Skillsoft - Business
$75.00
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Managing Organization Conflict
by Skillsoft - Business
As a manager you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes this will be between individuals but often it will be between teams and even departments. ...
$75.00
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An Essential Guide to Giving Feedback
by Skillsoft - Business
The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged. ...
$75.00
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Perspectives on Conflict in the Workplace
by Skillsoft - Business
What is meant by the term "conflict" and what are the general attitudes towards it in the workplace? In this course three prevailing attitudes towards conflict are compared. These are that: ...
$75.00
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Conflict in the Workplace Simulation
by Skillsoft - Business
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer the Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. ...
$75.00
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