Managing Mobility: Options for Supporting Telecommuters
Jeff Pompeo, chief technology officer of Netifice Communications, a leading managed VPN and IP services company, explores the best strategies for managing and supporting telecommuters in the most secure, productive, and cost-effective manner. Also, Bill Regehr, chief information officer of Boys & Girls Clubs of America, presents a case study of a successful managed VPN telecommuting project. In only a few years, telecommuting has gone from being a cutting-edge concept to an attractive and standard practice. However, a successful program takes a lot of effort and planning. Pompeo begins the program with an overview of telecommuting and discusses why it's important for today's enterprises. He also looks into typical practices and trends as well as the management phases of telecommuting, such as planning, implementation and deployment, and maintenance. Cost, of course, is one of the most important reasons to consider a telecommuting project, and Pompeo illustrates a scenario that includes one-time and monthly costs. He compares these costs to those associated with maintaining a traditional office. Finally, he details key technical issues that will impact the project and organization, such as network design, hardware requirements, value-added applications, and build-versus-buy decisions.