Managing a Customer-focused Department Simulation
by Skillsoft - Business
Attracting new customers is important but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a companys reputation. To counter this customer service representatives must remain vigilante on top of their game at all times. As a customer service manager its your job to help your representatives meet this demand.