Search By Publisher:

Skillsoft

You're viewing Most Popular within Business Management and Skillsoft.

Support Center Services
by Skillsoft - Business
This course is intended to instruct the learner in the basic levels of service commitments and attitude. Best practices personal accountability enhancing the image of the organization and the work environment are covered. ...
$75.00
Details
The Customer Support Specialist (CSS)
by Skillsoft - Business
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Todays Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers needs are addressed in an effective efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties including typical roles of the CSS in a support environment basic tasks accomplished by the CSS the support center and customers role in a support environment how the support center has evolved and company and support center best practices. This course prepares individuals interested in the Customer Support Specialist (CSS) certification which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. ...
$75.00
Details
Leading a Customer-focused Team
by Skillsoft - Business
The quality of your customer service is in the hands of the people who deliver it. As their leader its your responsibility to give them the direction resources and support they need to succeed. ...
$75.00
Details
Bridge the Expectations Gap
by Skillsoft - Business
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. Theres nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that and youll be shown how to find out if dealing with your company is a delight or a disappointment. ...
$75.00
Details
Establishing Team and Customer Relationships
by Skillsoft - Business
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center customer relationships are everything - and communication is king! Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving and being able to communicate effectively in the global community where cross-cultural issues abound. ...
$75.00
Details
Identifying Your Customers Expectations
by Skillsoft - Business
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but all the same they have a strong influence on how your company its employees products and services are perceived. In the first lesson of this course youll be shown what characteristics customers want to see demonstrated what external influences generate customers expectations and how your companys ability to fulfill expectations at various levels impacts on customer satisfaction. ...
$75.00
Details
Inbound Call Center Management: Leadership
by Skillsoft - Business
Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager you may not be an effective leader? As a call center manager how can you motivate everyone including senior management to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating in this course you are ensuring that your call center will receive the best management and leadership that you can provide. ...
$75.00
Details
Inbound Call Centers: People Management
by Skillsoft - Business
Inbound call centers are often the only link between a company and its customers. As a call center manager you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone are happier with their work and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. Youll learn how to select the best candidates accommodate agent diversity and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. Youll learn about calculating agent requirements building workforce schedules and conquering employee absenteeism. Finally this course will present procedures that are necessary to keep a call center running smoothly. This course will equip you with the people-management skills that will ensure the success of your call center. ...
$75.00
Details
Managing a Customer-focused Department Simulation
by Skillsoft - Business
Attracting new customers is important but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a companys reputation. To counter this customer service representatives must remain vigilante on top of their game at all times. As a customer service manager its your job to help your representatives meet this demand. ...
$75.00
Details
Using Surveys to Measure Customer Satisfaction
by Skillsoft - Business
If youre lucky your customers will complain when they are dissatisfied with your companys service. If youre not so lucky theyll say nothing and just take their business elsewhere. ...
$75.00
Details
CoursePark
Information
Support
Twitter

Follow the progress of CoursePark on Twitter.

CoursePark Learning Networks
2013 Bluedrop Performance Learning