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The IT Infrastructure Library: An Introduction
by WatchIT
Public and private organizations around the globe are growing increasingly dependent on IT to meet ongoing requirements as well as reach new goals. In order to deliver high quality IT, organizations are increasingly relying on the IT Infrastructure Library or ITIL, a framework of best practices for the management and delivery of IT services. In this program Scott Helmers, a partner with Boston based Harvard Computing Group presents practical insights into ITIL and explains why enterprises can benefit from its implementation. ...
$59.98
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Protecting Personal Information
by WatchIT
Protecting the personal information of customers, employees and business partners is becoming an increasingly challenging task for IT. Personal information that falls into the wrong hands can lead to identity theft, fraud and costly litigation for companies. CIOs and IT managers must take a proactive approach to protect personal information across the enterprise. In this report Peter Vogel an attorney and technology expert from the firm of Gardere, Wynne Sewell LLP, offers clear insight into current and emerging issues regarding the protection of personal information. ...
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Optimizing IT to Meet Business Objectives
by WatchIT
How can companies ensure that IT services are directed and optimized to implement critical business objectives? Wendell Jones of Cutter Consortium helps IT managers cope with what has become one of the most difficult -- yet exciting -- jobs in any organization. The program describes techniques that will help IT managers think and communicate like business executives, build relationships with key stakeholders, manage suppliers and providers, achieve two-way alignment between IT and business, anticipate and adapt to changing business requirements, and recruit, develop and retain quality staff. ...
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Relationship Management for Senior IT Executives
by WatchIT
IT leaders today have the opportunity, authority, and responsibility to engage business partners in a genuine business relationship. Therefore, relationship management is a dominant responsibility of a senior IT manager. In this program, Gig Graham of WatchIT, discusses how to improve the working relationship between IT and business managers. He presents ideas on how IT leaders can negotiate their shared needs, resolve their unique needs, communicate regularly, and survive when services and plans have to be adjusted for economic, political, and technical reasons. ...
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Outsource Governance Metrics: We're Lost, But We're Making Good Time
by WatchIT
Doug Brindley of Software Productivity Research, explains the key principles for success in application development and maintenance governance in outsourced projects. He also discusses the relative strengths and weaknesses of software metrics in outsource governance. In an interview, noted software metrics guru Capers Jones, founder and Chief Scientist Emeritus of SPR, shares some of his experiences in studying outsource relationships gone bad. Brindley begins the program by explaining the five key principles for success in using metrics in outsource governance. He continues by describing the ten best technical practices for outsourced organizations. Brindley concludes with a detailed, seven-point checklist for outsourcers and their clients as they contemplate their future relationships. ...
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The New Economics of IT Infrastructure
by WatchIT
Global economic conditions have triggered a tsunami of corporate mergers, acquisitions, and consolidations. As a result enterprises of a “new scale” are being created. These “mega” organizations will have access to information technology and business processes that have never been seen or experienced before. In this report Dr Howard Rubin, IT benchmarking expert discusses the benefits and risks that these “super-sized” organizations may bring, and will offer insight to IT professionals coping with a large-scale merger or acquisitions in their organization. ...
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Offshore Development: Why Projects Fail and How to Make Them Succeed
by WatchIT
Peter Harrison, CEO of Induslogic, discusses the inherent risks involved in offshore development projects. He examines why these projects often fail, tells how to keep them on track, and explores reasons behind this megatrend. In an interview, Gene Bedell, CEO of Engenia Incorporated and a veteran of offshore development, describes his experiences with outsourcing, and looks at the key reasons outsourcing often falls short of an organization's objectives. Bedell also explains how to pick an outsourcing firm, specifies the benefits of outsourcing (besides the financial ones), and outlines the problems companies have in setting unrealistic expectations. Harrison begins with a review of recent trends in offshore development, and then details his top ten reasons why offshore development fails, including wrong partners, projects, and teams, as well as mismatched infrastructures and the all-important ‘human factor.' Next, he provides specific guidelines for success, such as investing in knowledge transfer, implementing standard processes, and systematic communication. Finally, Harrison delves into the impact of outsourcing on the IT department. ...
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Software Licensing: Insights and Best Practices
by WatchIT
CIOs and IT managers are under the gun to negotiate cost effective software license agreements that address an organizations specific needs, including enhancements, fixes, training, support, and compliance with a wide variety of requirements. In this program attorney and software licensing expert Peter Vogel from the firm of Gardere, Wynne Sewell LLP, shares important lessons to help you negotiate effectively with software vendors, lower risk, and aid compliance with software licenses in your organization. ...
$59.98
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The Enterprise Security Organization: Design, Roles and Responsibilities
by WatchIT
Dave Garlick, project manager for Neohapsis, a Chicago-based information security leader, outlines how an enterprise should set up its security organization. The program includes an overview of managing security in the enterprise; management phases; personnel requirements for a strong security program; as well as benefits, costs, and hidden dangers associated with security. Recommendations and action items for managing an airtight security organization are also provided. Peter Tippett, CTO of Cybertrust, Inc., offers advice on hiring, training, and managing IT staff members who handle security-related issues. This program looks at laying the groundwork for enterprise-wide security by covering such topics as setting policies and procedures, increasing security awareness, and using technology to keep out intruders. ...
$59.98
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The Green IT Two-Step
by WatchIT
Companies need to take a step backward before moving forward with Green IT, and perhaps a step sideways too! A step backward to look at technology sizing and identify the right starting point for moving forward, and a step to the side to look laterally across the organization and focus on options to forestall unnecessary growth. In this program IT benchmarking expert Dr. Howard Rubin will explain how by taking this approach, companies will be getting "Green IT right" and help reduce the negative environmental impact of our growing global IT carbon footprint. ...
$59.98
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