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Consulting with the External Client Simulation
by Skillsoft - Business
Modern corporations employ consultants for their experience knowledge and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this external consultants gather information using proven techniques analyze current business situations with specific diagnostic methods and make recommendations based on those processes. In this simulation you are a consultant at LocoMotion Think Tank. Your assignment is to advise Automation Control Inc. a technology management company on the possible acquisition of Data Query Limited a database management company. You are taking over the client from Clark who is retiring. Clark will make an excellent resource to you throughout the sim. ...
$75.00
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Team Interpersonal Communication Skills Simulation
by Skillsoft - Business
Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers peers teams managers and executives. Leaders especially must be able to demonstrate good communication within their teams. When leaders practice good communication skills their teams are motivated inspired and committed. There are several strategies that leaders can practice to improve their interpersonal communication skills. This simulation focuses on them. ...
$75.00
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Presenting Your Case
by Skillsoft - Business
Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audiences attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation the structure and development of a presentation in light of audience needs and the elements involved in successfully delivering the presentation to that audience. ...
$75.00
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Leadership Communication Skills
by Skillsoft - Business
In this course you will learn what the requirements of leadership are how to communicate your suitability for the role and how to communicate with those you lead. ...
$75.00
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Listening to Comprehend
by Skillsoft - Business
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills it is important to have your audio turned on for certain sections. In some instances the text that is spoken will display in the caption text box. In these case the important feature is not what is said but how it is said. In these sections it would be most effective for you to turn off the captions to get the full effect of the audio. In other instances audio is presented without accompanying text. To complete these sections you must have your audio turned on. ...
$75.00
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Communicating for Results
by Skillsoft - Business
For many people success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common but sometimes difficult situations. ...
$75.00
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The Mechanics of Communicating Effectively
by Skillsoft - Business
Your voice your ability to listen and your body language are your three vital communication tools. However because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials and this course sets out to help you do just that. ...
$75.00
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Enhancing Listening Skills
by Skillsoft - Business
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know whats going on in your organization get cooperation from your co-workers solve problems and be successful in your work. However most people dont listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say read their unconscious nonverbal messages and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews business meetings and negotiations. ...
$75.00
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Emotional Intelligence in the Workplace
by Skillsoft - Business
What makes someone a top performer in the world of work? If you think high IQ advanced degrees analytical skills and technical expertise are the answer its time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that unlike IQ Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness self-regulation and motivation. ...
$75.00
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Optimizing E-mail at Work
by Skillsoft - Business
In todays business world e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write send and receive business e-mail effectively. You will learn how to best use the features that are commonly included in e-mail programs in a way that improves your communicative ability and efficiency at work. ...
$75.00
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Defining Emotional Intelligence
by Skillsoft - Business
Does IQ determine your destiny? For years that was an overriding belief. However new behavioral research shows that IQ provides at best a narrow view of human intelligence. Factors such as self-awareness impulse control persistence zeal self-motivation empathy and social deftness contribute greatly to an individuals success. These qualities termed "emotional intelligence" often determine if people excel in life relationships and the workplace. In this course youll learn more about these specific characteristics and how they influence every area of your life. ...
$75.00
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Emotionally Intelligent Leadership
by Skillsoft - Business
Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives managers and others throughout the organization has become vital to corporate success. As a leader you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your emotional intelligence as a leader and then direct you in developing it in others. ...
$75.00
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Writing a Business Case
by Skillsoft - Business
Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice many of us would tend to choose the latter. ...
$75.00
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Preparing a Business Case
by Skillsoft - Business
Why put time and effort into preparing writing and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and as such your project will be competing against other projects for funding. Without a written business case your chances of persuading decision makers within your organization to implement your new project idea instead of a competing project stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used what research you need to do before you start to write a business case and what information should be included in your business case. Finally you will learn how to plan and position your business case to maximize its effectiveness. ...
$75.00
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Business Etiquette for Supervisors
by Skillsoft - Business
Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. Whats the difference? According to a 19th-century management thinker a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisors power lies in words and looks things so intangible they are impossible to measure." In other words supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct everyday tasks. In short they do it by applying simple etiquette. ...
$75.00
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Increasing Emotional Intelligence
by Skillsoft - Business
In todays workplace you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think and that concrete techniques exist for gaining control of their feelings. This course will provide you with the skills to increase your emotional intelligence so that you can become an effective contributor in the work force. ...
$75.00
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Emotional Intelligence and Teamwork
by Skillsoft - Business
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet after six months in the organization Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice and she had no trouble recruiting assistance when she needed it. Cassandra who had kept her nose to the computer and kept pretty much to herself was struggling to understand Elizabeths popularity. When she questioned her team leader his response was "You need to be more social." Stunned Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandras boss may not have realized it he was talking about teamwork and emotional intelligence. The glue that holds todays work teams together is made up of social competence the ability to influence others participation and collaboration. These skills combined with a willingness to develop the team are the hallmarks of effective teams that will be discussed in this course. ...
$75.00
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Etiquette at the Business Meeting
by Skillsoft - Business
"Sleep not when others speak sit not when others stand speak not when you should hold your peace walk not on when others stop." Was George Washington referring to the etiquette required at the business meeting? Indeed such meetings have their own set of rules. Did you know that its acceptable to use the telephone to invite people to a small informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the business meeting. In this course youll learn the proper conduct to display during both formal and informal meetings negotiations and entertainments. ...
$75.00
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Business Interpersonal Communication Skills Simulation
by Skillsoft - Business
Effective communication is a critical skill in todays business environment. People are expected to communicate with colleagues customers and management. To do this employees need to understand the strategies and techniques that are essential for effective interpersonal communication in business. You are an account manager for Ottantoto an electronics company. Ottantoto has partnered with Jackies Department Store to create a line of products for the hip price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However asking for help project meetings and customer complaints will get in the way. ...
$75.00
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Coping with Criticism and Feedback
by Skillsoft - Business
We all need feedback so that we can learn and improve. What we often get is criticism or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence and EQ to the practice of receiving feedback. By doing this it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you and how to deal with feedback regardless of how it is given. Finally you will learn how to make positive use of the feedback you receive. ...
$75.00
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Crisp Composition
by Skillsoft - Business
When you send off business documents that you have written what do you think the recipients--your readers--hope for? ...
$75.00
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Effective Feedback for Employees and Colleagues Simulation
by Skillsoft - Business
Feedback is an essential element of successful businesses. Managers employees customers and suppliers alike all benefit from the exchange of meaningful germane feedback. But feedback is a double-edged sword. Given thoughtlessly without proper preparation and consideration it is likely to be ignored by the recipient or worse yet give offense. On the other hand when given properly feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. ...
$75.00
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Effective Telephone Techniques
by Skillsoft - Business
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. Additionally it helps the learner make the most out of technology when using voicemail speakerphones cellular phones and conference calls. ...
$75.00
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E-mail as a Marketing Tool
by Skillsoft - Business
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your companys products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales. ...
$75.00
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Essentials of Electronic Communication
by Skillsoft - Business
Everyone seems to be using e-mail lately--family members keeping in touch university students submitting assignments companies offering products for sale and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials. ...
$75.00
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Essentials of External Consulting
by Skillsoft - Business
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience or you may have recently acquired a management qualification. Perhaps youve now been asked to deploy your knowledge in an external consulting role. ...
$75.00
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Foundations of Grammar
by Skillsoft - Business
When do you use "your" or "youre"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then you must be capable of applying the necessary guidelines for more complex uses of various word types. In this course youll complete a comprehensive study on using words correctly. Youll study everything from pronouns to possessives and youll discover how to avoid the most common usage errors. When youve finished the course youll have the necessary building blocks to develop your skill as a top-notch writer. ...
$75.00
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Communicating Assertively Simulation
by Skillsoft - Business
You are a team leader in an international consulting firm which primarily serves the manufacturing industry. Your group is responsible for producing high-priced Executive Conferences for PR and for profit. While (and because) the groups initial meetings were very profitable the need for more dollars to fund other efforts prompted a new mandate: You must reduce production cycles in order to increase the number of conferences and the industries they target. The firms goal: to increase profit as well as to gain exposure in new markets. ...
$75.00
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International Communications Simulation
by Skillsoft - Business
In this simulation you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre the parent company of two thriving retail chains—one a department store the other a members-only warehouse for bulk goods and specialty products. In your role as DMM you will oversee the activities of a sizable buying staff and manage purchasing relations with manufacturers and suppliers worldwide. ...
$75.00
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Managing Yourself and Those Around You
by Skillsoft - Business
Successful administrative support professionals must be good managers. This means managing their own time and energies as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time resources communication skills and organizational powers of administrative assistants. ...
$75.00
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Professionalism and Business Etiquette Simulation
by Skillsoft - Business
The rules of proper business etiquette are changing. In many corporations middle management and the concept of seniority are being replaced by a flat organizational structure. Such an environment makes the need for appropriate behavior especially crucial particularly if youre looking to advance your career. But how do you maintain privacy when you sit in one of a dozen cubicles? How should you address your peers and superiors? Deal with peer conflict or workplace friendships? In this simulation youll put your business etiquette skills to the test in a series of day-to-day tasks. ...
$75.00
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Punctuating with Skill
by Skillsoft - Business
Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? Whats the difference between the parentheses and brackets the hyphen and the dash? Knowing the answers to these questions will ensure that youre using punctuation correctly and to your greatest advantage. In this course youll review the standard rules and guidelines for using punctuation appropriately. Youll also be given the most current information on some of those pesky rules that seem to be constantly changing. In todays world of fast-paced electronic communication its more important than ever to get your meaning across quickly and cleanly. A well-punctuated sentence does just that. ...
$75.00
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Telephone Skills for Business Professionals Simulation
by Skillsoft - Business
Youre the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings banquets family reunions product launches awards ceremonies and business conferences. ...
$75.00
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Emotional Intelligence at Work Simulation
by Skillsoft - Business
Does intelligence alone determine success? Or do self-awareness impulse control persistence zeal self-motivation empathy and social deftness factor heavily into the equation? While not as readily quantified as IQ these qualities collectively termed "emotional intelligence" often determine whether or not people excel in life relationships and the workplace. In this simulation youll test your emotional IQ to see how it affects various aspects of professional life. ...
$75.00
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The Art of Global Communication
by Skillsoft - Business
Considering that communication is something you do every day how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience the message to be communicated and a host of other information? Communication is too important to be left to chance. The subtleties of language expressions and gestures all enrich the content of what you are saying. Of course when youre communicating on a global scale you need to be sure that what youre saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course youll find out more about the cross-cultural communication process and consider body language gestures and active listening. You will also examine different methods of communication--finding out how best to write present to and communicate orally with your global audience. ...
$75.00
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Giving Successful Presentations Simulation
by Skillsoft - Business
After years of research and development the Top-Shelf Cola Company is finally ready to release its latest beverage Passion to consumers. Passion is a caffeine-free all-natural soda thats made from real passion fruits. The company has spent ten million dollars to perfect the products taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand along with your coworker Hannah. The drink will be hitting the streets soon and the marketing campaign for Passion has already begun. ...
$75.00
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Writing with Intention
by Skillsoft - Business
Whether youre preparing a brief e-mail response a business letter a performance review a multi-page proposal or a presentation to a prime customer you know that having a job means having to write. But if youre not a trained writer how do you begin? ...
$75.00
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Communicating with Power and Confidence
by Skillsoft - Business
Do you want to be an effective and powerful communicator? Do you want to take charge welcome responsibility and view challenge as an opportunity? In todays workplace when administrative support professionals talk supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread make coffee or take notes. Today they run team meetings benchmark make presentations to senior management pass out their own business cards and earn degrees. Administrative support professionals who can communicate teach guide mentor and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence a skill that will enable you to advance your career. ...
$75.00
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The Impact of Culture on Communication
by Skillsoft - Business
Everything you say is influenced by culture. You operate with a set of invisible beliefs values and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate even though it is often hidden. ...
$75.00
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Understanding Writing Mechanics
by Skillsoft - Business
One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldnt be capitalized? When is it appropriate to abbreviate words names places and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives you the answers. Youll explore the rules of capitalization and abbreviations. Youll learn some of the special situations that influence how numbers are used and youll get tips and techniques to make spelling troublesome words easier. Your creativity will be enhanced when youre confident about writing mechanics. ...
$75.00
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Getting the Most from Business Documents
by Skillsoft - Business
How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now youve missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos reports and proposals and the best uses for each. The course shows you how to align the message content document type and delivery method--Internet fax mail courier and so on--so that your business documents receive the right level of attention and achieve their designated purpose. Independent topics address five of the most commonly used business documents. You work hard on your business writing. Dont waste that effort with careless choice of document type or inappropriate delivery method. Learn how to prepare lay out and deliver business documents that reflect well on you and your company. ...
$75.00
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Preparing an Effective Internal Business Case Simulation
by Skillsoft - Business
For the purposes of this simulation you are a senior product line manager of womens apparel for Zenith Athletics – a national manufacturer of athletic gear and clothing. ...
$75.00
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An Essential Guide to Giving Feedback
by Skillsoft - Business
The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged. ...
$75.00
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Effective Listening Simulation
by Skillsoft - Business
Although relatively straightforward in theory the process that transforms effective listening into successful communication requires great skill awareness and practice. In the course of this simulation you will attend a day-long seminar studying the topic of Effective Listening through various exercises lectures quizzes and small-group activities. ...
$75.00
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Winning Negotiation Simulation
by Skillsoft - Business
This simulation places you in the role of marketing manager in an insurance company. Because office space is at a premium you have been asked to move your department off-site and to set up telecommuting for your employees. You are under a strict deadline and your task in this simulation is to negotiate with your companys Information Technology department to have the equipment and networks set up within 60 days. The IT department is relatively small and very busy so it will be a challenge to get them to agree to your requests and timeline. ...
$75.00
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The Effective Business Meeting Simulation
by Skillsoft - Business
As the lead project coordinator for Pantheon Electronics a national reseller of home and office electronics you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person you will test your skills in a broad range of situations running the gamut from materials procurement to conflict mediation. ...
$75.00
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Improving Your Cross-cultural Communications
by Skillsoft - Business
Picture the scene. Youve been asked to contact some new clients based over 3000 miles away. Youve never spoken with them before and youre not sure what response youll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? ...
$75.00
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Cross-cultural Communications Simulation
by Skillsoft - Business
Youre the newly hired general manager of the Springfield Strikers a womens professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now its the off-season and your job is to make changes to improve the teams on-field performance without going over budget. ...
$75.00
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Avoiding Errors in Usage and Punctuation
by Skillsoft - Business
Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldnt understand what the author was trying to say? If so you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood. ...
$75.00
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Building Improved Work Relationships Simulation
by Skillsoft - Business
Business doesnt take place in a vacuum. In order to succeed employees at every level must forge relationships with both internal and external customers. The key to those relationships is effective communication. ...
$75.00
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