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Leading High-performance On-site Teams
by Skillsoft - Business
Successful on-site teams are characterized by clear direction team member trust and effective communication and conflict-resolution strategies. In the early stages of team development leaders must set up structures and processes that support the development of these team characteristics. ...
$75.00
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What Is Systems Thinking?
by Skillsoft - Business
What exactly is a system? Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems but you will also be able to change the thinking that leads to the problems in the first place. Systems thinking is a way of seeing more and farther enabling you to manage yourself and your people with the best information possible. ...
$75.00
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Effective Communication with Difficult Coworkers Simulation
by Skillsoft - Business
You work as a computer support specialist for Hilltop College a small liberal arts college. Your boss Max is the new manager of computer support. Unfortunately for you Max is difficult to work with and often points his finger at his subordinates. You will have to cope effectively with his behavior. ...
$75.00
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Team Interpersonal Communication Skills Simulation
by Skillsoft - Business
Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers peers teams managers and executives. Leaders especially must be able to demonstrate good communication within their teams. When leaders practice good communication skills their teams are motivated inspired and committed. There are several strategies that leaders can practice to improve their interpersonal communication skills. This simulation focuses on them. ...
$75.00
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System Archetypes
by Skillsoft - Business
Systems repeatedly fall into common patterns. In this course you will learn five system archetypes patterns that appear in every organization. By becoming aware of an archetype and learning how to identify it in your work situations you gain a strong tool for assessing the structure and forces at work in your organization. Archetypes are used to clarify and test models as well as compile the many details involved in systems thinking that can so easily overwhelm the beginning systems thinker. Using archetypes simplifies the process of looking at your systems and gives structure to the steps needed to work within those systems. ...
$75.00
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The Outsourcing Project
by Skillsoft - Business
To plan and develop an outsourcing project
$75.00
Details
Leading High-performance Virtual Teams
by Skillsoft - Business
Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance time zones and cultural differences. ...
$75.00
Details
Leading Successful On-site Teams: Replaced
by Skillsoft - Business
This content is replaced by the course "Leading High-performance On-site Teams" , Course ID: team_01_a02_bs_enus. Successful on-site teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team development--forming and storming. It outlines steps for defining a project and offers strategies for gaining commitment and building trust among team members. It also presents techniques for encouraging communication and collaboration. Finally, this course provides easy to follow steps for resolving conflicts. By using these strategies, team leaders can build high-performance on-site teams. ...
$75.00
Details
Planning the Outsourcing Deal
by Skillsoft - Business
To recognize how to plan an successful outsourcing deal
$75.00
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Measuring Project Outsourcing Success
by Skillsoft - Business
To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship ...
$75.00
Details
Redesigning Your Organization: Part I
by Skillsoft - Business
How do you implement systems thinking? How do you take what youve learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. Youll learn how to design your ideal organization how to implement the design and how to incorporate the learning of the new system so the entire team involved becomes a part of it. ...
$75.00
Details
Launching Successful Virtual and On-site Teams
by Skillsoft - Business
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning strategizing and a seamless launch. In this course youll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First youll learn strategies for selecting high-performing team members. Next you will gain the knowledge and skills for setting goals and establishing ground rules. Finally you will learn approaches for building a cohesive team culture through participation. By applying the techniques and strategies taught in this course you will lay the foundation for successful on-site and virtual teams. ...
$75.00
Details
The Individuals Role in a Team
by Skillsoft - Business
You cant have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course youll learn strategies and techniques to help you become an effective and valued member of your team. First youll explore ways for adopting a positive approach to being on a team. Then youll learn strategies that will help you create a successful team experience for everyone on the team including yourself. ...
$75.00
Details
Managers Performance Guide - Team Conflict Skills
by Skillsoft - Business
There is little doubt that todays organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one thats been most widely used and most other models indirectly or directly build on Kirkpatricks model. This course is designed to help you perform Level 3 evaluations which focus on evaluating behavioral change. ...
$75.00
Details
Determining Project Quality Standards and Milestones
by Skillsoft - Business
To recognize the factors in establishing the project quality standards and milestones ...
$75.00
Details
Creating Virtual and High-performance Teams Simulation
by Skillsoft - Business
During the course of this simulation you will serve as a project manager for Laughlin and Helms Design a New York-based design and engineering firm that manufactures and markets hardware companion products for personal computers. Laughlins products range from wireless trackball controllers to ergonomic keypads and portable hard drives. As project manager you will interact with engineers and designers in situations that test your leadership and interpersonal skills. ...
$75.00
Details
Making the Right Outsourcing Decision
by Skillsoft - Business
To recognize the strategies the benefits and risks that are associated with an outsource project. ...
$75.00
Details
Building a Healthy System
by Skillsoft - Business
Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members as well as their personal visions youll discover the most profound leverage of the entire system. Change a belief and you change an entire system. Combine that with a common vision and you have the makings of a healthy system. This course will take you through four areas of focus that will encourage you to take a closer look at your systems and redesign them to create the healthiest system possible. ...
$75.00
Details
Analyzing Workplace War Zones
by Skillsoft - Business
A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. Its important that teams identify and target any problems before they escalate. At the end of this course youll have the skills needed to recognize why teams stop working identify why battles begin learn how to target team problems and develop the skills to discuss problems as a team. ...
$75.00
Details
Conquering Conflict through Communication
by Skillsoft - Business
How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. Its what you dont say how you listen to others and how you listen to what you say. At the end of this course youll have the skills you need to listen actively use feedback in your teams sensitively communicate verbally and nonverbally and assume the best of your team members. ...
$75.00
Details
Business Interpersonal Communication Skills Simulation
by Skillsoft - Business
Effective communication is a critical skill in todays business environment. People are expected to communicate with colleagues customers and management. To do this employees need to understand the strategies and techniques that are essential for effective interpersonal communication in business. You are an account manager for Ottantoto an electronics company. Ottantoto has partnered with Jackies Department Store to create a line of products for the hip price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However asking for help project meetings and customer complaints will get in the way. ...
$75.00
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Crisp Composition
by Skillsoft - Business
When you send off business documents that you have written what do you think the recipients--your readers--hope for? ...
$75.00
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Effective Team-building Strategies
by Skillsoft - Business
For a team to succeed its members must want to win. Specifically each team member must place the teams goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources the most usual of which is the team leader. But what if your team leader doesnt have the necessary leadership skills? Or what if she does but she applies them ineffectively? In this course youll learn tools techniques and tips to help you--the team member--help your team develop a "one for all all for one" mentality. In particular youll explore some motivational techniques to apply from the get-go so that potential problems are averted. Youll also learn how to promote and maintain a creative and productive atmosphere. Finally youll practice a couple of team building exercises that you can later introduce to your team. ...
$75.00
Details
Communicating Assertively Simulation
by Skillsoft - Business
You are a team leader in an international consulting firm which primarily serves the manufacturing industry. Your group is responsible for producing high-priced Executive Conferences for PR and for profit. While (and because) the groups initial meetings were very profitable the need for more dollars to fund other efforts prompted a new mandate: You must reduce production cycles in order to increase the number of conferences and the industries they target. The firms goal: to increase profit as well as to gain exposure in new markets. ...
$75.00
Details
International Communications Simulation
by Skillsoft - Business
In this simulation you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre the parent company of two thriving retail chains—one a department store the other a members-only warehouse for bulk goods and specialty products. In your role as DMM you will oversee the activities of a sizable buying staff and manage purchasing relations with manufacturers and suppliers worldwide. ...
$75.00
Details
Redesigning Your Organization: Part II
by Skillsoft - Business
What do you do after youve created an idealized design for your organization? This course will provide you with the skills youll need to successfully implement an idealized design in your organization. Youll study the groundwork for learning including how to use adaptive learning and how to be an advocate for adaptive learning. Youll learn about democratic hierarchies decision-making processes and the skills necessary for being a leader in your redesigned organization. In the final section of the course youll explore the roles that development ethics and aesthetics play in the redesign of your organization. ...
$75.00
Details
Getting Results with No Authority Simulation
by Skillsoft - Business
You have been hired within the last year as a design engineer at Autorad a company that manufactures automotive components. Historically the company specialized in custom-designed components for limited production runs. In recent years the company has moved into more mainstream applications and must adapt to a mass-production mind-set. ...
$75.00
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Systems-thinking Models and Thinking Skills
by Skillsoft - Business
How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking big-picture thinking operational thinking and quantitative thinking. Each style will bring you closer to the core of your problems or concerns and enable you to make changes that will benefit your organization in the long run. No more quick fixes that only cause more problems and dont really treat the problem at hand. No more shrugging your shoulders when asked why a problem has come up once again. No more explaining away certain aspects of a situation only to have them come back to haunt you at a later date. Learning the "thinking" of systems thinking will quickly put you in the drivers seat of problem solving within your organization. ...
$75.00
Details
Taking Systems Thinking into Your Personal Life
by Skillsoft - Business
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like youre butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible it is part of life. In this course you will explore the personal nature of systems. Youll learn about different types of personal patterns and youll learn how to change personal patterns that arent benefiting you. Youll also explore how systems thinking can connect you to the world at large. Youll learn how relationships operate as systems and the process you can go through to change relationship patterns that arent working. This course will introduce you to the wealth of potential available to you when you bring systems thinking into your life on a daily basis. ...
$75.00
Details
Team Conflict: The Seeds of Dissent
by Skillsoft - Business
Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams self-directed teams union teams functional teams total quality teams and project teams--not to mention the concept of "The Dream Team." If theres anything thats predictable about these high-powered teams its the inevitability of conflict. Many teams fail to recognize that theres power in conflict. Healthy dissent actually breeds team success and thats the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of this course youll have the skills needed to identify the stages of conflict the awareness of group dynamics that can cripple team effectiveness and how to build a positive approach to conflict at the time your team is launched. ...
$75.00
Details
The Art of Global Communication
by Skillsoft - Business
Considering that communication is something you do every day how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience the message to be communicated and a host of other information? Communication is too important to be left to chance. The subtleties of language expressions and gestures all enrich the content of what you are saying. Of course when youre communicating on a global scale you need to be sure that what youre saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course youll find out more about the cross-cultural communication process and consider body language gestures and active listening. You will also examine different methods of communication--finding out how best to write present to and communicate orally with your global audience. ...
$75.00
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Giving Successful Presentations Simulation
by Skillsoft - Business
After years of research and development the Top-Shelf Cola Company is finally ready to release its latest beverage Passion to consumers. Passion is a caffeine-free all-natural soda thats made from real passion fruits. The company has spent ten million dollars to perfect the products taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand along with your coworker Hannah. The drink will be hitting the streets soon and the marketing campaign for Passion has already begun. ...
$75.00
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Leading High-performance Virtual Teams Simulation
by Skillsoft - Business
Todays telecommunications technologies have given new freedoms to businesses worldwide. No longer do employees need to be in the same facility the same state or even the same country to communicate effectively. Today employees can interact instantaneously across the greatest of distances enabling teams of co-workers to coordinate their efforts virtually and without ever having to meet face-to-face. ...
$75.00
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Participating in Teams Simulation
by Skillsoft - Business
You work in the corporate offices of The Great Outdoors a franchise garden center company. The company has outgrown its current office and is in the process of moving to a new building across town. To facilitate the move and to ensure that the new space is designed in a worker-friendly manner an internal team has been created to design the initial layout of the new office. ...
$75.00
Details
Writing with Intention
by Skillsoft - Business
Whether youre preparing a brief e-mail response a business letter a performance review a multi-page proposal or a presentation to a prime customer you know that having a job means having to write. But if youre not a trained writer how do you begin? ...
$75.00
Details
Working with and Managing Difficult People Simulation
by Skillsoft - Business
We all have worked with at least one difficult person in our careers. That person who grates our nerves makes us cringe and infuriates our sense of work-place ethics and decorum. They rant; they blame; they hide; they lie. It seems sometimes as if they make it their duty to make our lives miserable but what can we do to protect ourselves from the mayhem they cause? What actions and strategies can we employ to harness their personalities and encourage their strengths? This simulation will help you practice just those skills. ...
$75.00
Details
Managing Workplace Conflict Simulation
by Skillsoft - Business
$75.00
Details
The Impact of Culture on Communication
by Skillsoft - Business
Everything you say is influenced by culture. You operate with a set of invisible beliefs values and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate even though it is often hidden. ...
$75.00
Details
Conflict in the Workplace Simulation
by Skillsoft - Business
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer the Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. ...
$75.00
Details
Getting the Most from Business Documents
by Skillsoft - Business
How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now youve missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos reports and proposals and the best uses for each. The course shows you how to align the message content document type and delivery method--Internet fax mail courier and so on--so that your business documents receive the right level of attention and achieve their designated purpose. Independent topics address five of the most commonly used business documents. You work hard on your business writing. Dont waste that effort with careless choice of document type or inappropriate delivery method. Learn how to prepare lay out and deliver business documents that reflect well on you and your company. ...
$75.00
Details
Effectively Communicating in Teams
by Skillsoft - Business
Teams rely on the participation input and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a teams communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback little will be accomplished. Effective team communication skills dont just happen. In this course youll learn ways to communicate productively and nonjudgmentally to listen effectively and assert yourself and to provide and receive constructive feedback. ...
$75.00
Details
Effective Listening Simulation
by Skillsoft - Business
Although relatively straightforward in theory the process that transforms effective listening into successful communication requires great skill awareness and practice. In the course of this simulation you will attend a day-long seminar studying the topic of Effective Listening through various exercises lectures quizzes and small-group activities. ...
$75.00
Details
Winning Negotiation Simulation
by Skillsoft - Business
This simulation places you in the role of marketing manager in an insurance company. Because office space is at a premium you have been asked to move your department off-site and to set up telecommuting for your employees. You are under a strict deadline and your task in this simulation is to negotiate with your companys Information Technology department to have the equipment and networks set up within 60 days. The IT department is relatively small and very busy so it will be a challenge to get them to agree to your requests and timeline. ...
$75.00
Details
The Effective Business Meeting Simulation
by Skillsoft - Business
As the lead project coordinator for Pantheon Electronics a national reseller of home and office electronics you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person you will test your skills in a broad range of situations running the gamut from materials procurement to conflict mediation. ...
$75.00
Details
Improving Your Cross-cultural Communications
by Skillsoft - Business
Picture the scene. Youve been asked to contact some new clients based over 3000 miles away. Youve never spoken with them before and youre not sure what response youll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? ...
$75.00
Details
Making Teams Work Simulation
by Skillsoft - Business
In this simulation you will be faced with the many challenges encountered when managing a team through conflict. You will assume the role of Field Team Leader overseeing three technicians as they attempt to complete their assigned tasks despite grave personal and professional issues. ...
$75.00
Details
Cross-cultural Communications Simulation
by Skillsoft - Business
Youre the newly hired general manager of the Springfield Strikers a womens professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now its the off-season and your job is to make changes to improve the teams on-field performance without going over budget. ...
$75.00
Details
The Path to Peace and Harmony
by Skillsoft - Business
A saying goes " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course youll have the skills needed to set the stage for team success get conflict out in the open and use continuous improvement and teamwork principles. ...
$75.00
Details
Avoiding Errors in Usage and Punctuation
by Skillsoft - Business
Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldnt understand what the author was trying to say? If so you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood. ...
$75.00
Details
Building Improved Work Relationships Simulation
by Skillsoft - Business
Business doesnt take place in a vacuum. In order to succeed employees at every level must forge relationships with both internal and external customers. The key to those relationships is effective communication. ...
$75.00
Details
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