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Instalación de las pizarras interactivas SMART Board Serie 600: Evaluación
by SMART Technical
Esta es la evaluación del curso por créditos del Espacio de aprendizaje SMART para la formación técnica sobre la pizarra digital interactiva SMART Board serie 600. ...
$199.00
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The Crispy Nurse: Burnout Prevention and Recovery For Nurses
by Nurse Keith
Burnout and compassion fatigue are manifestations of overwork, stress, and poor work-life balance. In this webinar, we'll explore symptoms and causes of burnout and compassion fatigue, as well as strategies for prevention and recovery. It's possible to be a nurse and not burn out. Let's explore how to do this together! ...
$5.99
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Online Legal contract for SFTT DViT
by SMART Technical
This is the legal contract for SMART Factory Trained Technicians (SFTT) for SMART Board 800 series. To complete this program and receive your designation, you must read and accept the online agreement. ...
$199.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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Communicating for Contacts
by Skillsoft - Business
Although the old adage "Its not what you know but who you know that counts" is not a firm basis on which to build your career it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. ...
$75.00
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E-mail and Organizational Communication
by Skillsoft - Business
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate where you work what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. ...
$75.00
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Listening Basics
by Skillsoft - Business
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated this is the course for you. This course will familiarize you with the communication and listening processes and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. ...
$75.00
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Effective Intercultural Relationships
by Skillsoft - Business
In a shrinking world businesses operate across borders whether they are borders between neighborhoods or borders between countries. All of these bordered areas large and small represent differing cultures. Whether comfortable or abroad chances are your business deals with people of varying cultures on a daily basis. In todays expansive work environment employees co-workers customers vendors and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you dont understand the ways in which they might differ youre risking your business communication and relationships being misunderstood. When operating interculturally mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course you will learn about the many ways in which mini- to macro-cultural behavior and attitude can vary around the corner and around the world. This course will prepare you to understand and relate better to people with different cultural backgrounds thus making your business deals with them easier and helping you avoid costly misunderstandings. ...
$75.00
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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The Dynamics of Interacting
by Skillsoft - Business
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? ...
$75.00
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Higher Purpose Listening
by Skillsoft - Business
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. ...
$75.00
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Interpersonal Communications: The Process
by Skillsoft - Business
It is almost impossible to be productive in todays business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas instructions thoughts and feelings accurately. This is not as easy as it may seem and ineffective communication is often at the core of a high proportion of the errors misunderstandings and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication and more importantly the skills required to minimize their impact. ...
$75.00
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What to Do When the Going Gets Tough
by Skillsoft - Business
"It is common sense to take a method and try it; if it fails admit it frankly and try another. But above all try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging especially when the stakes are high. Its possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. ...
$75.00
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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Managing Your Anger
by Skillsoft - Business
Youre angry and you want to let everyone know it. But is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate. ...
$75.00
Details
Effective Interfunctional Relationships
by Skillsoft - Business
Whom did you talk with at work this week? To accomplish your goals in todays workplace you not only have to interact with personnel in other departments you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual but its also counterproductive. By not cooperating openly with other sections or departments you not only interfere with their ability to accomplish their tasks you undermine your own efforts as well. In this course youll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. Once you understand how interfunctional relationships benefit you and your work goals youll be ready to learn some communication skills that will help you develop stronger more productive work alliances across functional boundaries. ...
$75.00
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Call Center Customer Service
by Skillsoft - Business
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety as do many novice agents. You may be concerned about dealing with customers issues one-on-one. Fortunately there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore it is suggested that the you take the course "Call Center Communication Skills" prior to taking the Call Center Customer Service course. ...
$75.00
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Call Center Communication Skills
by Skillsoft - Business
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities questioning skills and telephone skills. These skills are essential to help you to communicate effectively and professionally with your call center customers. ...
$75.00
Details
Responding to and Controlling Project Risk
by Skillsoft - Business
Life is fraught with uncertainties. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion however risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project managers job to assess and control risk to avert or minimize its adverse effects and to capitalize on its positive effects over the life of a project. In this course the project manager will learn about the last two processes in the Project Risk Management knowledge area as described in "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition. The learner will learn how to plan effectively for responding to risk and how to monitor and control risk over the life of the project. ...
FREE
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Performance Reporting and Stakeholder Management
by Skillsoft - Business
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course learners will be given an overview of performance reporting and managing stakeholders. Theyll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. Specifically learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project teams progress select examples of forecasting in performance reporting and match information that should be provided in performance reporting with examples. Theyll identify how the inputs to performance reporting are used select examples of tools and techniques for performance gather and compile information in a given scenario and match outputs of performance reporting to examples. Finally they will identify how the inputs to managing stakeholders are used select examples of tools and techniques for managing stakeholders use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario and match outputs of managing stakeholders with examples. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI. ...
FREE
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Project Scheduling
by Skillsoft - Business
Typically when people hear the words project management they think of schedules. Even though project management is much more than just scheduling one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs tools and techniques and outputs of the following project time management processes: Activity Duration Estimating Schedule Development and Schedule Control. Through interactive learning strategies and real-life scenarios the learner will explore these concepts and gain a better understanding of the project time management processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. ...
FREE
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Controlling Project Scope
by Skillsoft - Business
Projects can quickly get out of control if the appropriate actions arent taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs tools and techniques and outputs of the scope management processes that deal with creating work breakdown structures accepting the completed project scope and controlling changes to the scope of the project. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. ...
FREE
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Assertiveness from Inside to Outside
by Skillsoft - Business
Do you sometimes wonder if theres a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? ...
$75.00
Details
Effective Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSS Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
Details
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