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Working with Difficult People: Identifying Difficult People
by Skillsoft
Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.Audience: Individuals who want to develop or refresh their communications skills when working with difficult peopleObjectives: Working with Difficult People: Identifying Difficult People identify examples of people displaying difficult behavior recognize the benefit of being able to identify the types of difficult people in the workplace match examples of difficult behavior in the workplace to types of motivation identify which steps to deal with a difficult person have been performed correctly when given a scenario Duration: 1 ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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Pursuing Successful Lifelong Learning
by Skillsoft - Business
Todays successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning self-directed learning continuous learning and knowledge worker? If you wonder what these terms really mean why they are important and how you rate as a worker and learner for the 21st century then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Dont wait until your supervisor initiates what you need to learn. Its time to take ownership of your learning needs based on your expectations and your own terms. In this course you will identify your learning needs and learn how to establish learning objectives determine learning resources and evaluate outcomes. ...
$75.00
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Creating a Positive Attitude
by Skillsoft - Business
Oftentimes your success or failure depends not only on the situation you are in but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation being realistic about possibilities and consequences and having the courage to believe that you can succeed. It isnt always easy to be positive. You may feel that the odds are stacked against you or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive and provide you with skills for overcoming the challenges that you face at work. Being successful starts and ends with you and having a positive attitude will help you achieve your desired success. ...
$75.00
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Managing from Within: Self-empowerment
by Skillsoft - Business
Have you ever thought that you could be the best boss youve ever had? By developing attitudes and skills that empower you you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes behaviors and actions at work to maximize your effectiveness. As an empowered employee you will be driven by ownership initiative and performance. ...
$75.00
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Working for Your Inner Boss: Personal Accountability
by Skillsoft - Business
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom nearly every manager and employee must look to a supervisor a director or even a customer to establish priorities assign tasks set deadlines and evaluate results. Whoever gives this direction is called the boss. On one level the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails receives rewards or penalties and earns praise or criticism. On another level however the judgment of an external boss isnt enough to make a job personally fulfilling and rewarding. Thats something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss a personal internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that youre willing to commit to meeting those standards and answer for the results of your work. In this course youll learn how to listen to your own inner boss how to identify your internal standards how to create a plan to meet those standards and how to apply your inner bosss guidance to gain more control over your work your goals and your future. ...
$75.00
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Avoiding Grammatical Errors in Business Writing
by Skillsoft - Business
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover they may suggest that the writer is careless and perhaps unprofessional. ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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