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Microsoft Office 2010 (5 courses)
by MindLeaders
Microsoft Office 2010 improves on Office 2007 to make your working day even more efficient and effective. New image-editing tools help you design documents that stand out from the crowd. New social networking tools help you connect with colleagues. You can post documents to the Internet, and then view or edit those documents through a Web browser or mobile phone. You can embed and edit videos within slide presentations, and turn slide presentations into videos themselves. You can track trends in spreadsheet data with new filtering and visualization tools. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Full-page images allow learners to experience an application as if it were open on their computer. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's progress in a course. ...
$29.99
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Project Management for Non-Project Managers Simulation
by Skillsoft
The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation Project Management for Non-project Managers comprises three scenarios and is based on the SkillSoft Series "Project Management for Non-project Managers." Throughout the simulation, links are provided to the following SkillSoft courses: PROJ_01_a01, PROJ_01_a02, PROJ_01_a04, and PROJ_01_a05.Audience: Managers and staff members who wish to acquire the necessary skills to successfully manage small to medium sized projectsObjectives: Project Management for Non-project Managers Simulation transitioning to project manager. managing an imposed project team. demonstrating effective leadership. monitoring project activities and quality. maintaining control of a project. problem solving and recovering. Duration: 0.5 ...
$75.00
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Initiating and Planning a Project
by Skillsoft - Business
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. ...
$75.00
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Basic Cardiac Rhythm Interpretation
by Nursing CE Catalog
Contact Hours: 2.1 Course Description: This module includes a brief overview of the cardiac conduction system, ECG strips, and common cardiac rhythms with suggested treatments. Course Objectives:Discuss basic cardiac conduction Explain how a basic ECG tracing relates to cardiac conduction Identify common cardiac rhythms and basic treatments This continuing nursing education activity was approved by the PA State Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. DISCLOSURES Criteria for successful completion includes a passing score of 70% on the post-test offered at the end of this course. A Certificate of Completion will be issued to all those who pass the post-test. The planning committee members and all content specialists have declared no conflict of interest, no commercial support, no off-label use of products, and no financial relationships as it relates to this activity. Approval of the continuing education activity does not imply endorsement by the provider, ANCC, PA State Nurses Association or CoursePark of any commercial products displayed in conjunction with this activity. Course Code: 154-2-E-11-209A Course Approved: September 2011 Course Expires: September 2013 ...
$14.95
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Effective Business Communication (7 courses)
by MindLeaders
This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. ...
$29.99
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Customer Interactions
by Skillsoft - Business
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer how to overcome communication problems and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification which is targeted at individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Support Center Services and Work Environment
by Skillsoft - Business
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices personal accountability enhancing the image of the organization and the work environment are covered. ...
$75.00
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The Customer Service Representative (CSR)
by Skillsoft - Business
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Todays Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers needs are addressed in an effective efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customers role in a support environment how the support center has evolved and company and support center best practices. This course prepares individuals interested in the CSR certification which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. ...
$75.00
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12- and 15-Lead ECG Interpretation
by Nursing CE Catalog
Contact Hours: 2.2 Course Description: This module includes a brief overview of 12- and 15-lead ECGs, axis shift, and various conditions that manifest on an ECG. Course Objectives:Explain 12- and 15-lead ECG lead placement and purpose Explain axis shift and its ramifications Identify specific conditions based on ECG changes This continuing nursing education activity was approved by the PA State Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. DISCLOSURES Criteria for successful completion includes a passing score of 70% on the post-test offered at the end of this course. A Certificate of Completion will be issued to all those who pass the post-test. The planning committee members and all content specialists have declared no conflict of interest, no commercial support, no off-label use of products, and no financial relationships as it relates to this activity. Approval of the continuing education activity does not imply endorsement by the provider, ANCC, PA State Nurses Association or CoursePark of any commercial products displayed in conjunction with this activity. Course Code: 160-2-E-11-214A Course Approved: September 2011 Course Expires: September 2013 ...
$14.95
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Building Relationships (3 courses)
by MindLeaders
How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships. ...
$29.99
Details
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