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Instructional Design (5 courses)
by MindLeaders
This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. ...
$29.99
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Time Management Fundamentals (5 courses)
by MindLeaders
This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive. ...
$29.99
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Flash MX 2004 (7 courses)
by MindLeaders
Flash MX 2004 teaches learners how to create animated web graphics and movies from scratch. Learners will be able to apply their knowledge to the creation of both dynamic and interactive Web graphics and applications. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. ...
$29.99
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Photoshop (6 courses)
by MindLeaders
This series is designed to introduce users to the functions of Photoshop. An overview of managing graphics files is provided, including navigating the Photoshop interface, opening, closing, and saving files, and changing image resolution and size. An explanation of different graphics formats is provided. Other topics covered in this series include the color, paint, pen, and brush tools, selecting, cropping, and retouching images, and using text, files, and actions. Advanced features covered include creating and manipulating layers, using plug-ins, and the Transform command. Image manipulation techniques are also discussed, including lighting, sharpening, blurring, and adjusting focus. ...
$29.99
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Goal 1: Share Information Visually
by SMART Enterprise
Goal 1: Share Information Visually
$19.00
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Analyzing the Market
by Skillsoft - Business
This course will walk you through four crucial elements of analyzing your market. First youll learn to scan your environment considering the economical technological social and political impacts on your organization. Then youll learn how market segmentation can assist you in developing products and marketing strategies. Youll be given a set of tools that can be utilized for developing and keeping your plans on track and youll become familiar with forecasting options that can provide you with the valuable information you need to make smart decisions. ...
$75.00
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Emotions, Mindsets and Coaching
by Skillsoft
What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to get results from your coaching session. Your coachees' feelings may be dependent on their personality or emotions about the current situation they face. Are they feeling nervous, poorly motivated, or out of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your performance too. Recognizing your mindset and mood and the mindset and mood of your coachees is vital. It is only by doing this that you and your coachees will enjoy positive and successful coaching relationships.Audience: This course is for anyone in an organization who has a role in improving the performance of their co-workers, keeping in mind the fact that coaching is not a top-down activity. The target includes not only team members, team leaders, and supervisors, but also managers and CEOs.Objectives: Emotions, Mindsets and Coaching recognize the benefits of understanding the coach's and the coachees' mindsets and emotions. take appropriate action to deal with superior and inferior emotions in coachees. distinguish between superior and inferior emotions in coachees. identify action to be taken to control emotions when coaching. recognize the benefits of understanding the coachee's motivation. adopt an appropriate strategy to deal with different cycles of motivation. differentiate between positive and negative cycles of motivation. use appropriate techniques to effectively coach Theory X and Theory Y coachees. distinguish between the characteristics of McGregor's Theory X and Theory Y of motivation. analyze a coachee's motivation using Herzberg's hygiene-motivation theory. distinguish between hygiene and motivation factors using Herzberg's theory of motivation. recognize the value of understanding and improving mental states for coaching. identify a coachee's locus of control. apply the steps of mental rehearsal to improve a coachee's mental state. Duration: 2.5 ...
$75.00
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SMART UX60 Projector Technical Training (Level 1)
by SMART Technical
This course is an introduction to installing, configuring, maintaining and troubleshooting the SMART UX60 projector. Audience: Technical Prerequisites: Introduction to SMART Projectors (SPROJECTORS) ...
$19.95
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The Art of Effective Coaching
by Skillsoft
Successful organizations employ coaching as means to improve performance. This impact explores the five steps of effective coaching.Audience: Any individuals interested in building their coaching skills.Objectives: The Art of Effective CoachingDuration: 0.1 ...
$75.00
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SMART Response Interactive Response System Training
by SMART Education
Master basic use of the SMART Response interactive response system and explore possibilities for strategic use. Get hands-on practice creating, delivering, and evaluating assessments, and develop an assessment for your classroom.You must pass the assessment at the end of this course with a minimum grade of 80% to receive your certificate.Audience: EducationPrerequisites: None ...
$19.95
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Delivering a Difficult Message with Diplomacy and Tact
by Skillsoft
Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy and tact, you can better manage any negative impact your message might have on you or your audience.Audience: Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in conversationObjectives: Delivering a Difficult Message with Diplomacy and Tact analyze and plan how to deliver a message you anticipate will be difficult to deliver identify the activities involved in preparing to deliver a difficult message assess whether an individual has handled a difficult conversation with diplomacy and tact in a given scenario deliver a difficult message with diplomacy and tact Duration: 1 ...
$75.00
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Lean Concepts
by Skillsoft - Business
Most business processes are 90% waste and 10% value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges organizations have turned to Lean Thinking which seeks the elimination of all forms of waste strives for continuous improvement and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste streamline production and improve operational flexibility. Practical steps and tools for the identification treatment and removal of waste are explored while focusing on increasing organizational effectiveness. ...
$75.00
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Facilitating Difficult Situations
by Skillsoft - Business
How do you deal with the group that has an exceptionally dominant person who doesnt let anyone else have say or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from whats wrong to assessing what is really going on. You will also learn the benefits of conflict and apply tips to transform chaos into creativity. ...
$75.00
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Lean Tools
by Skillsoft - Business
At its heart being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques organizations can become more competitive agile and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools companies can move significantly toward assuring their ability to competitively meet their customers needs. ...
$75.00
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Creating Work/Life Balance
by Skillsoft
For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity.Audience: Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributorsObjectives: Creating Work/Life BalanceDuration: 0.2 ...
$75.00
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SMART Meeting Pro Premium Software Product Use Training and Assessment
by CoursePark Business Essentials
This course gives you the skills to use SMART Meeting Pro Premium meeting software. ...
$10.00
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SMART Table Technical Training (Level 1) Assessment
by SMART Technical
This is the SMART Learning Center course credit assessment for SMART Table interactive learning center. ...
$10.00
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SMART UF65 Projector Technical Training (Level 1)
by SMART Technical
This course is an introduction to installing, configuring, maintaining and troubleshooting the SMART UF65 projector. Audience: Technical Prerequisites: Introduction to SMART Projectors  ...
$9.99
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SMART Technical Training Prerequisite
by SMART Technical
Required pre-requisite training for Technical training.
$19.95
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Communication Skills and Project Management
by Skillsoft - Business
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in todays global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement projects specified goals and objectives a manager must also effectively plan estimate and monitor the progress of the project and know what tools to apply. ...
$75.00
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Coaching
by Skillsoft
Successful organizations employ coaching to develop individuals and teams. This Challenge Series product explores different approaches for coaching.Audience: Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.Objectives: CoachingDuration: 0.2 ...
$75.00
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Core Concepts in Business Analysis
by Skillsoft - Business
Business analysis is a set of knowledge tasks and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or more significantly the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course learners will examine the role of the business analyst the core concepts of business analysis and the associated knowledge areas. It also includes the knowledge collaboration and leadership skills needed as a business analyst. This course is aligned with the Business Analysis Body of Knowledge® (BABOK®) published by the International Institute of Business Analysis (IIBA™). It is designed to assist in the preparation for the IIBAs Certified Business Analysis Professional™ (CBAP™) certification. ...
$75.00
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Mastering Negotiation
by Skillsoft - Business
"Knowledge is a treasure but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however you cant stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. ...
$75.00
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Delivering the Message
by Skillsoft - Business
So the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them all that matters to them is what you look like and what you say. ...
$75.00
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Negotiating Inclusively
by Skillsoft - Business
"Todays profits are yesterdays good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? ...
$75.00
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Team Feedback: A Guide
by Skillsoft - Business
Teamwork is playing an increasingly significant role in the majority of todays top companies. This is based on the assumption that working in teams leads to better business performance. In that case you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital. Managing team performance is complex because effective teams depend on synergy between individual and team factors. In this course you will learn what makes teams successful and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation and explore methods for communicating feedback. In addition you will consider how the team can be motivated and inspired through feedback discover how the role of the team leader can be developed using 360 degree feedback and how feedback can help you to deal with team performance issues. ...
$75.00
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Giving Feedback: A Managers Guide
by Skillsoft - Business
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process detailing five logical steps. However in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations such as giving feedback to the staff member who is angry or upset. ...
$75.00
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Leading an Effective Business Meeting
by Skillsoft - Business
Since there are more than 11 million meetings held every day in the United States there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time drain your energy seem to have no purpose and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach you how to make your meetings more successful by providing the tools and information that are necessary to lead an effective meeting. ...
$75.00
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Effective Relationships with Business Partners
by Skillsoft - Business
You have three options when you want to extend your base of business resources: Expand your company acquire another company or partner with a complimentary company. In many instances partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness trust and mutual goals. ...
$75.00
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Connecting and Communicating
by Skillsoft - Business
Believe it or not you are a born negotiator. Every day you deal with people in some way. Basically negotiation is a means of getting what you want from others. Unfortunately other people dont always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation wondering what went wrong why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said "When dealing with people remember you are not dealing with creatures of logic but with creatures of emotion." ...
$75.00
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How to Work with Arrogant and Duplicitous People
by Skillsoft - Business
In certain settings jesters and gossips can be quite entertaining. However at the office or on a regular basis they are not amusing. In fact their habits can be quite destructive. If youve had it up to here with someone who has a head the size of a compact car or if youre tired of being told the latest malicious gossip by someone else youll want to take this course. After youve learned how to deal with arrogant and duplicitous people in this course youll never have to suffer from enlarged egos or minute self-images again. ...
$75.00
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Getting Past Clashes: Valuing Team Diversity
by Skillsoft - Business
Teams have diverse personalities skills and interests that are challenging to put together. You may not get along with every team member but its important that you can work together to achieve the same goal. At the end of this course youll have the skills needed to work with different personality styles control your gut reactions to difficult people and deal with difficult team members. ...
$75.00
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Sentence Construction
by Skillsoft - Business
Writing sentences is a basic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on leaving the reader lost and confused. Poor word choice and organization make the writer look confused sounding unintelligible and fuzzy. Youre not alone if youre thinking "Thats how I write!" In the course "Sentence Construction" youll review basic sentence construction including subjects predicates phrases and clauses. Then youll discover how to eliminate the three most common sentence-writing errors--things youre probably doing right now and dont even realize. Finally youll learn how to develop sentences that are logical clear and powerful--the basis of any sound business document. ...
$75.00
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Giving Feedback to Colleagues
by Skillsoft - Business
Everyone needs good quality feedback in order to improve performance at work. In this course you will discover how to provide effective feedback to colleagues at the same level as yourself and to those above you in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback you will learn a logical process for giving feedback. ...
$75.00
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Experiencing Anger
by Skillsoft - Business
Like most people you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions thoughts and behaviors. Since you may have to deal with other peoples anger at work you will also learn what to do when you encounter angry people. ...
$75.00
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Effective Use of Feedback for Teams Simulation
by Skillsoft - Business
Effective feedback is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital to ensuring that the team continues to perform at peak level. As a team leader your ability to give and receive feedback will seriously impact the effectiveness and success of your team. Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate your efforts to manage your team could flounder. ...
$75.00
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Writing to Reach the Audience
by Skillsoft - Business
Business writing is effective only when it informs or prompts the reader in the manner you the author desire. Whether your intended reading audience consists of one person or fifty those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers however those readers may vary with business circumstances. If youre writing a thank-you letter to a valued colleague the approach tone and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style differences in the two letters regulate the audience differences in all written documents. This course helps you master writing techniques to reach your audience without having to learn a lot of writing jargon or creative elements. This is a practical writing course for busy people at work. ...
$75.00
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The Contact Center and the Technical Support Agent
by Skillsoft - Business
In the last few years organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSAs role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the modern contact center. ...
$75.00
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Presenting Successfully
by Skillsoft - Business
There are a number of basic types of presentations but all presentations have four things in common: a presenter an audience a venue and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced starting with how you prepare and you will be shown a simple but powerful method for selecting the right content and then structuring it. Controlling nerves is an important part of preparing and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly and ensuring that you rehearse appropriately. ...
$75.00
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Technical Support Essentials
by Skillsoft - Business
These days technical support agents (TSAs) cant provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course the learner will be better equipped to handle a wide range of technical support situations in todays contact center. ...
$75.00
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Technical Support Agent Survival Skills
by Skillsoft - Business
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress prevention methods and time management skills. ...
$75.00
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The Process of Negotiation
by Skillsoft - Business
"Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. ...
$75.00
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Available Presentation Resources
by Skillsoft - Business
This course is about making effective use of resources that can take the pressure off you--visual aids questions and making a team presentation. ...
$75.00
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Participating Effectively in a Business Meeting
by Skillsoft - Business
A meeting is a gathering of people to present or exchange information plan joint activities make decisions or carry out actions already agreed upon. Almost every group activity or project requires a meeting or meetings of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting participants ideas are heard decisions are made through group discussion and with reasonable speed and activities are focused on desired results. Good meetings help generate enthusiasm for a project build skills for future projects and provide participants with techniques that may benefit them in their future careers. As a chairperson a secretary or a group member it is crucial to your meetings success to know what your role is during a meeting. By knowing your duties you can effectively assume one of these roles and help to attain success during your meetings. ...
$75.00
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Crafting Deals
by Skillsoft - Business
"A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace a new car or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? ...
$75.00
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Planning an Effective Business Meeting
by Skillsoft - Business
If you are in a business that has meetings you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings by carefully considering the importance of all the components of the meeting including people place purpose time agenda and atmosphere. ...
$75.00
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The Inbound Call Center
by Skillsoft - Business
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service they want. Becoming a successful call center manager is not an easy task. ...
$75.00
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The Writing Process
by Skillsoft - Business
How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message analyzing your audience deciding on your approach worrying about grammar and spelling organizing your information and choosing your words precisely--all in a single step? If so there may be an easier quicker and far more effective way to tackle your writing project. ...
$75.00
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Partnering with Your Boss
by Skillsoft - Business
You may have noticed that the traditional secretary has gone the way of the dinosaur. However your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses the course contains many strategies that will make them more effective in this role. ...
$75.00
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Effective Administrative Support Professional Simulation
by Skillsoft - Business
Todays office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits youll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients drafting memos or dealing with office politics youll want to stay sharp keeping the ultimate goal in mind--administrative excellence. ...
$75.00
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