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Ensuring High Quality Software Metrics
by WatchIT
Doug Brindley, President of Software Productivity Research, identifies the software metrics that best-in-class organizations collect, and explains how even well-intentioned metrics programs can become dysfunctional. He also presents a straightforward technique for ensuring that your organization both collects and uses high-quality software metrics. Joining Brindley in an interview is Stan Rifkin, founder of Master Systems Incorporated and a noted process improvement and change management expert. Brindley begins the program by making the case for software measurement, and describes the metrics most commonly collected and analyzed. Then, he discusses what he calls “evil-twin” concepts: “Measurement Noise” and “Dysfunctional Metrics.” Next, from a classic case of dysfunctional metrics, Brindley outlines how the efforts of an employment office measurement program worked against its goals by “penalizing the truth” and reinforcing subversive behavior and record keeping. Finally, he examines the goal/question/metric (GQM) paradigm. This is a powerful technique that helps ensure metrics are functional because the paradigm is based on two important assumptions: that measurement programs should be goal-based, and that goals and metrics are defined and customized to the individual organization's needs. ...
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Ensuring Data Quality in Your Enterprise
by WatchIT
Claudia Imhoff, President of Intelligent Solutions, explains why data quality management is the most critical initiative you can implement in your organization. Included in this program is an interview with Chad Wright, Applications Manager, Information Systems, for Avid Systems Inc., who explains how his organization has derived significant business benefits from its data quality management processes. Imhoff begins the program by answering the question: What is data quality management? She then covers some of the challenges your organization faces when beginning to implement data quality management functions. Imhoff then explains in greater detail the elements of successful data quality management. Using the Corporate Information Factory model, she demonstrates where data quality management processes should be implemented. Imhoff concludes by explaining how to get started with your data quality management initiative. ...
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E-Mail Disclaimers: Worth the Paper They're Not Printed On?
by WatchIT
There have been several high-profile lawsuits in recent years, with multi-million dollar penalties, based on the contents of corporate e-mails. Yet, Peter Vogel, who chairs the electronic discovery team at Gardere Wynne, explains why, as a general rule, it may be counterproductive for you to append an automatic 'disclaimer' to each e-mail you send. ...
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Effective Website Privacy Policies
by WatchIT
Protecting the privacy of customer information is mission-critical for any online organization or business. Published website privacy policies need to clearly document how information is collected, stored and used. Site visitors need assurance that their private information is valued and well guarded. In this program Peter Vogel an attorney and technology expert from the firm of Gardere, Wynne Sewell LLP, based in Dallas, Texas, discusses the key elements of effective website privacy policies and the role of IT in there design and enforcement. ...
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Effective Techniques for the Balanced Scorecard
by WatchIT
Howard Rohm, vice president of the Balanced Scorecard Institute and president of Howard Rohm Associates, LLC, shares his experience with balanced scorecard performance systems, and offers practical tips and advice to help you decide if a balanced scorecard system is right for your organization. In an interview, Paul Arveson, director and founder of the Balanced Scorecard Institute, gives further insights into developing a successful balanced scorecard system. In this program, Rohm provides an overview of balanced scorecard systems and how they are built and implemented. He then discusses how to develop a scorecard system within an IT organization. The program also includes helpful suggestions on how to start a scorecard program, and provides some lessons learned and best practices. Also included in this program is a case study of Booz Allen Hamilton's balanced scorecard system. ...
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Effective Presentation Skills for IT Professionals
by WatchIT
Marjorie Brody, founder of Brody Communications, Ltd., shows IT professionals how to explain technology, influence others, and get buy-in for their ideas and services. She begins by outlining her speech-planning techniques, the first of which is to define your PAL™: Purpose, Audience, and Logistics. Brody then explains how to create a brief overall objective, and how to make the body of the presentation come alive with such techniques as humor, stories and visual aids. She also details how to shape the other important elements of a presentation, such as the introduction and conclusion, as well as the preview. Brody explains how to prepare a user-friendly final draft, and offers some pointers for practicing aloud. She then delves into the dynamics of delivering the actual presentation, including how to control the three types of signals a speaker sends: visual, vocal, and verbal. Next, Brody presents and analyzes three different speaking scenarios, and offers tips and pointers for conducting software demonstrations. Finally, Brody discusses how to handle the question-and-answer period; this section details eight general rules to make sure that this critical session stays on track. ...
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E-Discovery Investigations: What IT Professionals Need to Know!
by WatchIT
A recent survey of litigation trends finds that US companies are coping with an average of 300 to 500 lawsuits per year. In many of these cases, email and other electronic documents are called into play as trial evidence. CIOs, IT managers and corporate legal departments must have effective policies and procedures in place for the management, storage and purging of electronic data well before any legal challenges are presented. In this program, attorney Peter Vogel combines his technical and business background with his legal expertise to help IT professionals be better prepared for electronic discovery investigations conducted in their organizations. ...
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Due Diligence and Don't Be Sorry
by WatchIT
Peter Vogel, partner and chair of the Computer Technology Practice Group at the Dallas-based law firm of Gardere Wynne Sewell LLP, discusses the issues IT managers should negotiate with vendors to improve working relationships and avoid disputes. In addition, he offers solutions to specific IT contract concerns that should help prevent performance problems that frequently lead to lawsuits. Vogel makes his points through real-world scenarios that highlight problems his clients have encountered over the years. In addition, Gary Williams, chairman of The Harbour Group, a business and technology consulting firm also based in Dallas, describes situations he has faced while managing large-scale IT projects for Fortune 500 companies. ...
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Disaster Recovery Planning: Insights & Best Practices
by WatchIT
Modern organizations are growing increasingly dependent on information technology to run their day-to-day operations. Disasters such as those caused by fires, floods, hackers, computer viruses or terrorism can cripple IT, leaving an organization virtually dead in the water. In order to quickly restore IT services and minimize business interruptions, it is imperative that enterprises have an effective disaster recovery plan in place, tested, and ready to go. In this program Don Norbeck, Director of Product Development for SunGard Availability Services, provides IT professionals with up-to-date insights and best practices they must be considered when creating new or updating existing disaster recovery plans. ...
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Developing World Class BI, DW and BPM Solutions
by WatchIT
Using appropriate business intelligence, data warehousing and business performance management technologies enables individuals to access relevant, timely, and accurate information for monitoring, analysis, reporting, and decision-making purposes. In this program, Jonathan Wu, Senior Principal of Knightsbridge Solutions, shows business executives how to use these technologies to gain greater insight into their operations and obtain the information they need to enact change within their organizations. Wu looks at the four common characteristics of world-class solutions. He explores best practices used to create these solutions, specifically, development methodology and project team approach. Wu walks the viewer through the phases of development, and details the structure and responsibilities of the project team. ...
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CSLA.NET: An Introduction
by WatchIT
CSLA, or the Component-based, Scalable Logical Architecture, is an application development framework that lowers the cost of building and maintaining applications. Initiated in 1999, the .NET implementation CSLA is the result of 12 years of research and development. The expansion of CSLA continues today with the release of CSLA.NET for Silverlight and the forthcoming binding support for the ASP.NET MVC framework. In this report, Rockford Lhotka, the creator of CSLA and Principal Technology Evangelist for Boston based Magenic Technologies, introduces CSLA.NET, discuss its features, benefits and visions for the future. ...
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Creating Effective E-Mail Policies
by WatchIT
Michelle Drolet, Founder and CEO of of Towerwall (formerly CONQWEST), an information security company, explains how not having a written e-mail usage policy can increase the risk of lawsuits and the loss of sensitive information, and also result in lost employee productivity. Drolet discusses how an effective e-mail policy can protect your organization from these threats, while maintaining the company's good reputation, and encouraging a harmonious work environment. Drolet begins by outlining why it's essential to have a written e-mail policy, illustrating with examples how it protects the organization and its employees. Then, she examines some of the key elements that should be included in such a policy. Next, Drolet describes best-of-breed technology solutions that enable and complement an organization's e-mail policy and best practices. She continues by explaining the Four E's: Evaluate, Establish, Educate, and Enforce – the foundation of a company's e-mail policy strategy. Drolet concludes by emphasizing the need for ongoing training and education to ensure the effectiveness of the e-mail policy. ...
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Corporate Fraud: Profiling and Prevention
by WatchIT
In the aftermath of business and accounting scandals, there has been increased emphasis on – as well as new legislation devoted to – antifraud controls. In this program Peter Goldmann, publisher of "White-Collar Crime Fighter," describes how, by examining the latest fraud statistics and profiles, you can protect your organization from fraudsters. ...
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Corporate Espionage: Spies Among Us
by WatchIT
Information-related crimes cost businesses over $300 billion per year, and sometimes, bring a successful company to its knees. Our cameras were on hand at the recent FEI Summit in San Francisco, as Ira Winkler, who made a career out of identifying the weaknesses in corporate security systems, disclosed the truth about these devastating losses and the steps you need to take to help prevent them. ...
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Communication Strategies for Global Organizations
by WatchIT
Effective communication is mission-critical for global organizations. The technology, devices, and applications that enable clear and complete communication are invaluable to business today. In this report Peter Harrison, CEO of Global Logic a Virginia based company that is a leading provider of global software product development services, offers advice and best practices to IT and business professionals on how to best utilize communication applications and tools from E-mail, and Instant Messaging to Smart Phones and Blackberrys, both efficiently and effectively. ...
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Click Stream Analysis: Capture and Retain Customers in Your Web
by WatchIT
Claudia Imhoff, president of business intelligence consultants Intelligent Solutions, reveals how to leverage click stream data to improve Web site performance. When properly analyzed, click stream data can tell organizations: how visitors arrive at their site; where they spend most of their time at the site; what percentage of visits results in sales; what may cause visitors to leave without buying; and what kinds of information or products visitors are searching for. Imhoff looks at trends in e-business, and then defines click stream data. In addition, she details the architecture of a successful e-business, and examines the process flow behind the architecture - including personalization and customization of content for customers. Imhoff concludes by explaining five common mistakes organizations make in their Web CRM initiatives. ...
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Business Process Reengineering: Today's Battleground
by WatchIT
What should a corporation's leaders do when they realize that their company has lost its competitiveness? To regain their organization's 'edge,' management guru and best-selling author James Champy urges financial executives to become actively involved in, rather than merely support, the redesign of business processes. ...
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Business Intelligence: Best Practices for Successful Project Management
by WatchIT
Managing a business intelligence (BI) project is more involved than managing other types of IT projects. For this reason, BI project management requires different techniques and methods to succeed. This program discusses best practices for organizing and managing a BI project. David Sterling, CEO and principal consultant for Sterling International Consulting Group in North Carolina, explains the differences between managing a BI project and an ordinary IT project. He covers the products, vendor offerings, hardware and software requirements. Sterling then details the management phases of a BI project, from getting the original buy-in to project maintenance. This program shows how to make the most of a BI project investment by picking the right tools, effectively leveraging your resources, using effective staffing and training procedures, and avoiding common pitfalls. The program also looks at case studies of successfully and unsuccessfully managed BI projects. In an interview, Alan Parker, CEO of APower Solutions in Atlanta, GA adds his perspectives on BI project management. ...
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Business Continuity and Disaster Recovery
by WatchIT
Most businesses think of disaster recovery as strictly a technology issue when, in fact, it's first a business and people issue -- and technology follows from there. Consequently, this program is intended for business managers at all levels, not just technicians. In this program, Bill Abram, president of technology consulting company Pragmatix, discusses the key elements of business continuity and disaster recovery, and provides important information and concepts you can immediately put to use in your business. First, Abram explains why business continuity and disaster recovery planning are important. Next, he covers the two critical factors that drive your business continuity planning: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). Abram continues by describing the four simple elements of a disaster recovery plan. He then discusses what you need to know to implement a solution. Abram concludes the program by examining some lessons learned -- typical issues that have been encountered by clients as they've built and executed their own business continuity and disaster recovery plans. ...
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Building and Maintaining an Effective Internet Presence
by WatchIT
If a friend or foe, work colleague or headhunter were to Google you today, what would they find? A positive squeaky-clean reflection of you, or damaging information, photos or even video that presents evidence of a less then stellar past? Your Internet presence is critical to your personal and professional life and it pays to be very cautious about personal information you post online, as well as keeping a close eye on what is said by others about you. In this program Ted Demopoulos, founder and principle of Demopoulos Associates, offers insights and the best practices for building and maintaining an effective Internet presence. ...
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Are You on the Software Police's Most Wanted List?
by WatchIT
In recent years, software vendors – and their affiliated 'software police' – have stepped up their onsite audits of computer systems at U.S. businesses. Peter Vogel, a partner in the law firm of Gardere Wynne Sewell, explains why you should conduct a 'self-audit' of your company's computers to check for unlicensed software. ...
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Application Security Principles
by WatchIT
Businesses depend on robust, reliable, and secure software to ensure their continued operation. But with a lot of software, security is cobbled on as an afterthought. According to consultant Ted Demopoulos, security needs to be part of the system design, because adding it later can be difficult, if not impossible. In this program, he explains the principles for developing reliable and secure software, noting that they don't depend on the underlying operating system, networking, or development language. Demopoulos opens the program with an introduction to application security principles, explaining that there is a lot more involved than simply writing good code. Next, he looks at security issues in development, focusing on balancing security requirements and practical considerations. Demopoulos continues by exploring threats, vulnerabilities, and risks, and paying special attention to threat modeling techniques. He also examines secure programming concepts and implementation issues. Demopoulos concludes with a look at security testing and code reviews. ...
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Aligning Human Potential With Resources
by WatchIT
Has your organization restructured, downsized, upsized, matrixed, aligned functionally, or streamlined strategically, but to no avail? According to Hellen Davis, President and CEO of Indaba, you don't need to constantly restructure. Instead, you need stability and consistency to propel your organization into the future. To build trust and empower employees, you need a solid foundation, so keep your current structure. In this program, Davis, a corporate strategist, executive consultant, and motivational speaker, describes and explains the advantages of the RA2 Interface, an organizational model for responsibility, accountability, and authority. She discusses why responsibility includes choice, explains how to determine accountability, and describes how authority grows out of the responsibility and accountability components of the RA2 Interface. Davis continues by discussing how the RA2 Interface handles the challenge of successfully integrating business objectives into an organization. She then outlines the importance of cooperation and stability, and describes how the double solid lines diagram creates chaos in an organization. Davis concludes by detailing how managers and employees must work together to prioritize the individual's workload. ...
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A Measured Perspective on ERP: Making Stone Soup Taste Good
by WatchIT
Doug Brindley, president of Software Productivity Research (SPR), uses a classic children's story to illustrate the complexity of an ERP implementation. In this program, he examines the software metrics that must be used and understood by an enterprise when taking on such a challenging project. Brindley maps out an ERP implementation, looks at average productivity statistics, and suggests a new way to estimate real costs and schedules. He begins by offering a function point primer, and then provides a bird's-eye view of an ERP implementation, including a discussion of such items as bolt-ons, middleware, interfaces, satellites, and data conversion. He also explores the historical basis for estimating the complete body of work. These estimates entail elements such as cancellations, productivity, cost overruns, staffing, cost per function point, and delivered defects. Finally, Brindley looks at how the entire culture of a company must change to accommodate this new ERP landscape. ...
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