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DViT Technology Level 2 Technical Training Assessment
by SMART Technical
This is the SMART Learning Space assessment for the DViT (Digital Vision Touch) Technology level 2 technical training course. You have one attempt at this assessment. Please review the instructions attached to the notification you recieved by e-mail. ...
$199.00
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Working with Difficult People: Identifying Difficult People
by Skillsoft
Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.Audience: Individuals who want to develop or refresh their communications skills when working with difficult peopleObjectives: Working with Difficult People: Identifying Difficult People identify examples of people displaying difficult behavior recognize the benefit of being able to identify the types of difficult people in the workplace match examples of difficult behavior in the workplace to types of motivation identify which steps to deal with a difficult person have been performed correctly when given a scenario Duration: 1 ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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GUI Design (3 courses)
by MindLeaders
This series introduces users to the primary concepts and tasks involved in graphical user interface (GUI) design. It identifies the characteristics of an effective GUI, describes usability factors, and examines the design principles of consistency, user feedback, information filtering, and the conceptual model. It also discusses in detail the effective use of color and typography, icons and pointers, window layouts, and screen controls. The series concludes with a discussion of effective interface design, including the principles of organization, efficiency, and communication. Features: A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's progress in a course. ...
$29.99
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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Avoiding Grammatical Errors in Business Writing
by Skillsoft - Business
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover they may suggest that the writer is careless and perhaps unprofessional. ...
$75.00
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Developing Fundamental Critical Thinking Skills
by Skillsoft - Business
You may not need an MBA to succeed in the corporate arena but regardless of position or industry you do need to be able to analyze reason and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your inferential and evaluative competence to achieve better planning and decision-making efficiencies. Improving your critical thinking skills will increase your performance value to any organization. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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SMART Board 600 Series Technical Training Level 1
by SMART Technical
SMART Board 600 Series Interactive Whiteboard Technical Training Level 1 Assessment is a summative evaluation, administered at the completion of the SMART Board 600 Series Interactive Whiteboard Technical Training Level 1 program. ...
FREE
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Delegation Essentials: An Introduction to Delegating
by Skillsoft
Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills and capabilities, and encouraging accountability. The course also outlines some of the qualities that successful delegators possess, such as trust in their employees and a willingness to take risks. Finally, it covers the different styles of delegation, including when it's most appropriate to use each one.Audience: Managers who want to develop or refine their skills in delegating work to employeesObjectives: Delegation Essentials: An Introduction to Delegating recognize examples of delegation recognize the benefits of delegation recognize the attributes of a good delegator match the four delegating styles to examples Duration: 1 ...
$75.00
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SQL for the Windows Environment (10 courses)
by MindLeaders
SQL is the most widely-used database language. Acquiring a good working knowledge of SQL is an important skill for anyone who interacts with databases. Short, focused lessons start with simple data retrieval and progress to complex topics such as using joins, subqueries, stored procedures, and table constraints. ...
$29.99
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Photoshop 7 (13 courses)
by MindLeaders
This series is designed for beginning and intermediate Photoshop users. This series teaches users about image editing, what's new in version 7, the Photoshop interface, pixels, saving and printing, using the tools, making and modifying selections, layers, creating text effects, filters, color correction, and web graphics. ...
$29.99
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Web Design & Graphics (5 courses)
by MindLeaders
This series presents concepts for designing and building Web sites. It covers how to plan the structure of a Web site, maintaining the Web site files, and considering the affect that various browsers, monitors, and systems can have on the display of a site. Strategies for making a site download quickly and display well across all browsers and systems are presented, along with creating color schemes, backgrounds, GIF transparencies, and image maps. Additional topics covered in this series include the use of HTML and graphics for formatting and layout, and other useful tools such as frames, animated GIFs, dynamic HTML, JavaScript, QuickTime, Flash, and Shockwave. ...
$29.99
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Communication in the Workplace (5 courses)
by MindLeaders
This bundle provides a through instruction on how to achieve effective communication in the workplace. ...
$29.95
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SMART Evaluación de Formación Técnica Nivel 2 - Examen Final
by SMART Technical
Este curso es la Evaluación Certificación de Formación Técnica Nivel 2.
FREE
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Making Telephone Calls Count
by Skillsoft - Business
Whether you handle one call a day or dozens you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory or is it superior? When challenges present themselves how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the callers needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills youll be able to deliver truly superior customer service. ...
$75.00
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Managing Workforce Generations: Working with a Multigenerational Team
by Skillsoft
Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.Audience: Individuals who want to develop or refine their skills for managing different workforce generationsObjectives: Managing Workforce Generations: Working with a Multigenerational Team match typical sources of conflict in multigenerational teams to examples illustrating them use strategies for managing a multigenerational team in a given scenario recognize how to implement a mentoring program that takes advantage of the experiences of different generations Duration: 1 ...
$75.00
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Essential Selling Skills: Mastering Cold Calling
by Skillsoft
Cold calling is a fundamental part of sales. However, it's also one of the most difficult skills to master. How do you get past the gatekeepers and ensure you reach the right people? What should you say when you do? How can you counter objections? This course provides a strategic approach to cold calling, including how to time your calls effectively and how to handle gatekeepers. It demonstrates how to develop succinct and persuasive messaging to help ensure successful calls. And it provides instruction on how to overcome some of the most challenging objections and how to ensure you secure an appointment.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Mastering Cold Calling assess the effectiveness of a cold-calling script identify when not to call a prospect recognize how to deal with gatekeepers when cold calling recognize how to overcome cold-calling objections make a cold call that leads to an appointment Duration: 1 ...
$75.00
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COBOL (7 courses)
by MindLeaders
This series introduces users to the basics of COBOL. It examines the program structure, specifications, and instructions. Coding, compiling procedures, and compiler output are also covered. The program structure, including its divisions, is examined in greater detail, and procedures for numeric and arithmetic statements are explained. ...
$29.99
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Dynamic HTML (5 courses)
by MindLeaders
This series is intended for Web page developers who want to implement Dynamic HTML in their Web site design. It examines the basic concepts of DHTML and the use of Cascading Style Sheets, implementing JavaScript with DHTML, and the DHTML object model. Other topics covered include objects, events and event handling, style sheets and content formatting, and binding data from other sources to Web pages. ...
$29.99
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Running an Online Business (13 courses)
by MindLeaders
This series examines topics related to creating an e-business. After providing an introduction to e-commerce, the series examines how to start an e-business, establishing a business presence, and creating critical applications. Also covered are the legal ramifications of e-commerce, transaction processing and data mining, managing costs, and the logistics of providing customer service and payment processing. Other topics covered include building a strategy to market and advertise your e-business, resource planning, and ongoing business management. ...
$29.99
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Communicating in the World of Social Media (4 courses)
by MindLeaders
$29.95
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