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The Software Cost Estimation Process
by WatchIT
Doug Brindley, President of Software Productivity Research, and estimation gurus Lawrence Putnam and T. Capers Jones, detail successful practices associated with software cost estimation. Lead presenter Brindley provides a brief history of software cost estimation, explains the six general forms of estimation, looks at the key drivers of project behavior, describes commercially available estimation tools, and lists the characteristics of successful software cost estimation. In on-camera interviews, Putnam, Founder and President of Quantitative Software Management and creator of the SLIM family of estimating and software management tools, and Jones, Founder and Chief Scientist Emeritus of Software Productivity Research, discuss best practices and the impact of software cost estimation. ...
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The Productivity Paradox: Productivity Is Its Own Reward
by WatchIT
Focusing on productivity improvement in software organizations can create opportunities – for cost savings, greater throughput, even headcount reduction. But it can also create problems in other measurable areas of the enterprise, including defect levels and project durations. Doug Brindley, President of Software Productivity Research, describes techniques businesses can use to identify, study, and determine project outcomes. He examines how organizations can anticipate the effects of change, the prudence of contractual incentives, and the real value of productivity improvement. Brindley begins with a detailed look at a ‘big picture' view of project performance. Next, he presents a primer on how you can build your own ‘big picture' and begin to predict the likely impact of behavioral changes in your project environments. Brindley concludes with a discussion of vital considerations in any software metrics analysis. ...
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The Principles of Successful CRM
by WatchIT
Claudia Imhoff, President and Founder of Intelligent Solutions, Inc., a leading provider of business intelligence and Customer Relationship Management (CRM) consulting, education and seminars, reveals the differences between operational and analytical CRM. The program looks at the principles of CRM and its critical success factors. Imhoff discusses how operational and analytical CRM are used in support of an overall CRM initiative. She describes each component in the architecture and provides examples of their usage. Imhoff also presents an example of the CRM process, demonstrating how these various components come into play. The five principles of CRM, according to Imhoff, are: (1) Customer knowledge is the lifeblood of business; (2) We recognize the differential value of our customers and invest accordingly; (3) We strive for a 360-degree view of our customers; (4) Our strategic conversation is guided by new technology; and (5) We have a plan, and we're poised to deliver. In her discussion of these principles, Imhoff details how operational and analytical CRM are used in support of an overall CRM initiative. She describes each component in the architecture and provides examples of usage. Imhoff also presents an example of the CRM process, demonstrating how these various components come into play. The program concludes with four critical success factors to ensure a successful CRM project: forging a business partnership between the business community and IT, establishing well-defined and appropriate business requirements, recognizing that change is inevitable, and establishing a dependable supporting architecture. ...
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The New IT Economics
by WatchIT
Stock market jitters, falling corporate profits, rising unemployment and a housing crisis to boot, the list of our current economic woes seem endless. In challenging economic times, IT is often one of the first groups to feel the effects of the budget axe. To keep technology assets up to par, CIOs and IT managers need to change the perception of IT being simply - just another cost center. In this program IT Benchmarking expert Dr. Howard Rubin, discusses why bad economic times are always a good time to invest in IT. And, by learning to communicate the strategic value of the IT organization in business not technology terms, CIOs and IT managers will be more likely to succeed in convincing business colleagues to invest in IT for the long-term, no matter the short-term economic outlook. ...
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The New Economics of IT Infrastructure
by WatchIT
Global economic conditions have triggered a tsunami of corporate mergers, acquisitions, and consolidations. As a result enterprises of a “new scale” are being created. These “mega” organizations will have access to information technology and business processes that have never been seen or experienced before. In this report Dr Howard Rubin, IT benchmarking expert discusses the benefits and risks that these “super-sized” organizations may bring, and will offer insight to IT professionals coping with a large-scale merger or acquisitions in their organization. ...
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The IT Infrastructure Library: An Introduction
by WatchIT
Public and private organizations around the globe are growing increasingly dependent on IT to meet ongoing requirements as well as reach new goals. In order to deliver high quality IT, organizations are increasingly relying on the IT Infrastructure Library or ITIL, a framework of best practices for the management and delivery of IT services. In this program Scott Helmers, a partner with Boston based Harvard Computing Group presents practical insights into ITIL and explains why enterprises can benefit from its implementation. ...
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The Green IT Two-Step
by WatchIT
Companies need to take a step backward before moving forward with Green IT, and perhaps a step sideways too! A step backward to look at technology sizing and identify the right starting point for moving forward, and a step to the side to look laterally across the organization and focus on options to forestall unnecessary growth. In this program IT benchmarking expert Dr. Howard Rubin will explain how by taking this approach, companies will be getting "Green IT right" and help reduce the negative environmental impact of our growing global IT carbon footprint. ...
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The Enterprise Security Organization: Design, Roles and Responsibilities
by WatchIT
Dave Garlick, project manager for Neohapsis, a Chicago-based information security leader, outlines how an enterprise should set up its security organization. The program includes an overview of managing security in the enterprise; management phases; personnel requirements for a strong security program; as well as benefits, costs, and hidden dangers associated with security. Recommendations and action items for managing an airtight security organization are also provided. Peter Tippett, CTO of Cybertrust, Inc., offers advice on hiring, training, and managing IT staff members who handle security-related issues. This program looks at laying the groundwork for enterprise-wide security by covering such topics as setting policies and procedures, increasing security awareness, and using technology to keep out intruders. ...
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Spam, Worms and Viruses! Managing Malicious E-Mail
by WatchIT
The rising tides of unsolicited commercial e-mail – spam – and e-mail-borne security risks, such as viruses and worms, not only pose special challenges for enterprises, but also add significant costs. Ray Everett-Church, privacy consultant and author, explains how spam affects your organization and discusses tools and techniques you can use to reduce this threat. In an interview, Karl Barth, E-mail Administrator, Office of Information Resources and Technology at Drexel University in Philadelphia, describes how the university employed new solutions to combat the crippling volumes of e-mail it was receiving. Everett-Church discusses the history of spam, explains how spammers operate, and shows what spam costs your company. He points out why spam is so difficult to stop, and then describes the first generation of anti-spam solutions and their overall effectiveness. Everett-Church examines the next wave of solutions and explains how they can help IT departments reduce costs. Finally, he describes the technologies that are your best bet to solve your spam problem. ...
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Software Licensing: Insights and Best Practices
by WatchIT
CIOs and IT managers are under the gun to negotiate cost effective software license agreements that address an organizations specific needs, including enhancements, fixes, training, support, and compliance with a wide variety of requirements. In this program attorney and software licensing expert Peter Vogel from the firm of Gardere, Wynne Sewell LLP, shares important lessons to help you negotiate effectively with software vendors, lower risk, and aid compliance with software licenses in your organization. ...
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