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The AODA: Customer Service and Accessibility
by Skillsoft
The Accessibility for Ontarians with Disabilities Act 2005 (the AODA) is a comprehensive law designed to make Ontario completely accessible to persons with disabilities by the year 2025. The provincial government is enacting a number of Accessibility Standards as regulations under the AODA. Each Accessibility Standard is targeted at removing barriers for people with disabilities in key areas of daily living. This course covers the Customer Service Standard, the purpose of which is to make the goods and services provided by businesses and organizations in Ontario accessible to people with disabilities. This course is designed to address the training requirements outlined in the Customer Service Standard. To that end, it covers the purpose of the AODA and the requirements of the Customer Service Standard; how to interact and communicate with people with various types of disabilities including those who use assistive devices, service animals, or support people; how to use equipment or devices made available by your organization that may assist people with a disability to access your organization's goods and services; instruction on what to do if a person with a particular disability is having difficulty accessing your organization's goods or services; and instruction on how to become familiar with your organization's policies, practices, and procedures governing the provision of goods and services to people with disabilities. This course was developed with subject matter support provided by Sherrard Kuzz LLP Employment and Labour Lawyers. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, provincial, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an lawyer-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an lawyer-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from legal counsel in your jurisdiction.Audience: Every person who deals with members of the public or other third parties on behalf of a business or organization, whether the person does so as an employee, agent, volunteer, or otherwiseObjectives: The AODA: Customer Service and Accessibility identify the expectations for providing customer service in accordance with the requirements of the Customer Service Standard choose to provide customer service in a manner that embodies the four key principles of the Customer Service Standard identify the four key principles of the Accessibility Standard for Customer Service interact and communicate in an appropriate manner with a customer who has a disability interact in an appropriate manner with a customer who requires the use of an assistive device interact in an appropriate manner with a customer who requires the use of a support person or service animal Duration: 1.5 ...
$75.00
Details
Sexual Harassment Prevention for Federal Employees
by Skillsoft
Sexual harassment is a universal problem that can have disastrous effects on victims, perpetrators, and organizations, including the federal government. Training federal employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants to identify the types of sexual harassment, the elements of prohibited conduct in the workplace, the rights of the federal employee, and the responsibilities of the federal employer. It also addresses the issues for nonsupervisory employees should sexual harassment occur. This course can help your organization demonstrate its commitment to a fair, responsible, and healthy organizational environment free from harassment and intimidation. This course meets the training compliance requirements as provided for in the EEOC guidelines on sexual harassment, and under Executive Order 13087, issued on May 28, 1998, prohibiting discrimination based upon sexual orientation. This course has been developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; and employees who deal with members of the public looking to obtain permits, licenses, and address other regulatory needs.Objectives: Sexual Harassment Prevention for Federal Employees recognize examples of sexual harassment concepts identify the laws that prohibit discrimination in federal agencies recognize examples of the two types of sexual harassment recognize situations in which employers have fulfilled their obligations to protect an individual's rights relative to sexual harassment in the workplace identify the rights of individuals accused of sexual harassment recognize how to deal with sexual harassment from the perspectives of the harassed, the alleged harasser, and the employer Duration: 1 ...
$75.00
Details
Federal Budgeting Process
by Skillsoft
Preparing and approving the US budget is one of the most important and difficult jobs of the president and Congress. In this course we examine how the annual federal budget is put together. The course begins by defining what the budget is. It seeks to understand how budgetary power is shared power employed under a system of checks and balances made possible by the separation of powers. The course sets down the actual budgetary process and charts how the budget is presented, negotiated, signed into law, and monitored. The course is aimed at those in the federal sector who wish to understand in a concise and straightforward manner how the federal budgeting system works today. SkillSoft's Legal Compliance course on the Federal Budgeting Process is developed and maintained with subject matter support provided by Christopher Yukins, Associate Professor of Government Contract Law, The George Washington University Law School, and Peter McKeen, a member of the adjunct faculty, University of Virginia Procurement and Contracts Management Program.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: Federal Budgeting Process sequence the stages of the budget process recognize the purpose of the federal budget match the stages of the executive budget process to the types of activities that take place during each identify the date by which the President must submit the proposed budget to congress identify the courses of action that Congress may take when the President submits a proposed budget differentiate between examples of direct and discretionary spending Duration: 1 ...
$75.00
Details
The No FEAR Act
by Skillsoft
The Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act), with an effective date of October 1, 2003, requires that federal agencies be more accountable for violations of antidiscrimination and whistleblower protection laws. This course will outline the rights federal employees have under antidiscrimination and whistleblower laws and provide details on how the No FEAR Act is being implemented. This course has been developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: The No FEAR Act identify the main reasons why the No FEAR Act was passed recognize examples of prohibited personnel practices identify the remedies available to federal employees who have been discriminated or retaliated against recognize the essential elements for creating an office environment that is free from discrimination recognize examples of the types of topics that must be included to meet the training requirements under the No FEAR Act identify the notification requirements under the No FEAR Act identify the reimbursement requirements under the No FEAR Act identify examples of the types of information that must be included in the annual report to meet the reporting requirements of the No FEAR Act identify the timing requirement for filing the annual report Duration: 1 ...
$75.00
Details
IT Security Awareness
by Skillsoft
Federal employees must be aware of the potential threats to the information systems they operate. They also need to be aware of the information assurance regulations governing these systems. In addition, federal employees need to acknowledge and discharge their responsibility to operate these information systems securely. This course outlines the role of federal employees in ensuring the secure operation of federal information systems. This course meets the training requirement under FISMA and NIST pub 800-16.Audience: Federal government employees; employees of federal agencies; supervisors and managers of federal employees; those who buy goods and services for use by the federal government; those who deal with the public who are looking to obtain permits, licenses or to address other regulatory needsObjectives: IT Security Awareness recognize how to achieve the goal of information security in an agency match specific information security threats to examples identify examples of the types of incidents that can compromise information security classify attack types identify the responsibilities federal employees have with regard to maintaining information security identify security measures and best practices federal employees should use in their everyday work identify security concerns posed by mobile and remote employees Duration: 1 ...
$75.00
Details
Accessibility and Section 508 Awareness
by Skillsoft
Section 508 requires that when federal agencies develop, procure, maintain, or use electronic and information technology, federal employees with disabilities have access to and use of information and data that is comparable to the access and use by federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency. This course provides an awareness of what these Section 508 requirements are.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: Accessibility and Section 508 Awareness identify the purpose of the Section 508 legislation recognize examples of the types of products to which the 508 standards apply match examples of product features with the section of the 508 standard that applies recognize examples of the functional performance criteria for 508 compliant products recognize examples of the requirements for information, documentation, and support of 508 compliant products |w identify the standards incorporated into the Federal Acquisition Regulation for implementing Section 508 recognize examples of situations that represent exceptions to the 508 requirements Duration: 1 ...
$75.00
Details
Workplace Safety
by Skillsoft
In the first quarter of fiscal year 2005, more than 53,800 occupational injuries and illnesses involving civilian federal employees occurred. Thirty-four of these injuries resulted in fatalities. Beyond the human implications of these statistics, this takes its toll on the American taxpayer in the form of the chargeback billings of federal agencies arising from the injuries and illnesses suffered by federal employees. For example, in 2000, worker compensation billings for all federal employees totaled more than $2 billion. This course enables federal employees to gain an insight into the Occupational Safety and Health requirements for federal employees. It covers the essential responsibilities required for federal government agencies and their employees in order to create a safe and healthful working environment. In addition, this course covers information about the types of training that agencies should provide for their employees. The course also looks at the documentation of workplace safety incidents and the importance of record keeping and submitting annual reports to the EEOC. Finally, the course discusses the issue of whistleblower protection. This course meets the training compliance requirements mandated under OSHA Regulation CFR 1960 and Executive Order 12196.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: Workplace Safety identify the chief responsibilities for agency heads under OSHA and Executive Order 12196 determine what responsibilities federal employees have relative to workplace safety in a given scenario determine what kind of safety and health training various types of employees should receive identify the benefits for federal agencies of OSHA recordkeeping and reporting requirements recognize the main requirements for the OSHA Form 300 identify examples of whistleblower scenarios where federal employees are protected by OSHA recognize conditions in which an employee's refusal to work is protected by the OSH Act Duration: 1 ...
$75.00
Details
Federal Enterprise Architecture
by Skillsoft
The Office of Management and Budget (OMB) has developed the Federal Enterprise Architecture (FEA), a business-based framework for government-wide improvement. The aim of the FEA is to facilitate efforts to transform the federal government to one that is citizen-centered, results-oriented, and market-based. The FEA is being constructed through a collection of interrelated "reference models" designed to facilitate cross-agency analysis and the identification of duplicate investments, gaps, and opportunities for collaboration within and across federal Agencies. The major elements developed to date as part of the FEA are: a series of reference models providing a common framework (available at www.egov.gov); a policy requiring agencies to link IT investments with the reference models to help identify commonality; an Enterprise Architecture assessment model and process to help agencies improve the quality of their Enterprise Architectures. SkillSoft's Legal Compliance course on Federal Enterprise Architecture is developed and maintained with subject matter support provided by Christopher Yukins, Associate Professor of Government Contract Law, The George Washington University Law School, and Peter McKeen, a member of the adjunct faculty, University of Virginia Procurement and Contracts Management Program.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with members of the public looking to obtain permits, licenses, and address other regulatory needs.Objectives: Federal Enterprise Architecture recognize examples of government-agency business practices that fulfill the expectations of the FEA match each reference model with its role in the FEA identify examples of areas of capability measured by the assessment framework identify best practices for developing an Enterprise Architecture Duration: 1 ...
$75.00
Details
Government Ethics
by Skillsoft
The Office of Government Ethics exercises leadership in the executive branch to prevent conflicts of interest on the part of government employees, and to resolve those conflicts of interest that do occur. In partnership with executive branch agencies and departments, OGE fosters high ethical standards for employees and strengthens the public's confidence that the government's business is conducted with impartiality and integrity. This course introduces federal and agency employees to the issue of government ethics in the federal workplace. Issues such as financial conflicts of interest, impartiality and misuse of position are covered. This course will enable federal and agency employees to discern and respond to possible conflicts of interest, should they arise. This course meets the training requirements under executive order 12674 and executive order 12731 outlining agency responsibilities on the principles of ethical conduct for government officers and employees. SkillSoft's Legal Compliance course on Government Ethics is developed and maintained with subject matter support provided by Christopher Yukins, Associate Professor of Government Contract Law, The George Washington University Law School, and Peter McKeen, a member of the adjunct faculty, University of Virginia Procurement and Contracts Management Program.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: Government Ethics recognize unethical behavior according to OGE standards determine whether a conflict of financial interest exists in a given scenario recognize direct and predictable effects on financial interest in given scenarios determine whether a gift from an outside source can be accepted in given scenarios determine whether a gift from another employee can be accepted in given scenarios recognize situations where an employee's impartiality may be questioned determine whether an employee who is seeking outside employment should be disqualified from participating in specific government matters recognize situations where employees have misused their position according to the ethical guidelines Duration: 1 ...
$75.00
Details
The US Constitution
by Skillsoft
This course looks at how the US Constitution was established. It provides insight into how the form of the national government came to be. It also provides coverage of the rights and liberties of the American people as enshrined in the Bill of Rights and subsequent amendments to the Constitution. Finally, the course looks at how the power was distributed and the creation of the three branches of government: the legislature, the executive, and the judiciary.Audience: Federal government employees; employees of federal agencies; supervisors of federal employees; managers of federal employees; employees who buy goods and services from the private sector for the federal government; employees who deal with the public who are looking to obtain permits, licenses, and address other regulatory needsObjectives: The US Constitution recognize the need for the creation of the US Constitution match each article of the Constitution to examples of its purpose recognize how the separation of powers outlined in the Constitution works in the practice of the government recognize how amendments are made to the US Constitution |w identify the purpose of the Bill of Rights and examples of its application |w match key amendments to the US Constitution with their descriptions Duration: 1 ...
$75.00
Details
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