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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
$29.99
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Sales and Marketing (Videos) (19 courses)
by MindLeaders
Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale. ...
$29.99
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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IATA 1: Hazard Class Identification/Classification
by Skillsoft - Health and Safety
This training course will introduce the requirements of the International Air Transport Associations Hazardous Materials Regulations including definitions an introduction to the Hazard Classes and the List of Dangerous Goods. The proper identification preparation and transportation of hazardous materials affect everyones safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. ...
$75.00
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Workplace Safety Orientation
by Skillsoft - Health and Safety
This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. ...
$75.00
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Asbestos Awareness
by Skillsoft - Health and Safety
This one-hour course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found how it can potentially affect you and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Self-Management (Videos) (15 courses)
by MindLeaders
Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. ...
$29.99
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Workplace Hazardous Materials Information System
by Skillsoft - Health and Safety
The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal provincial and territorial legislation. This course will acquaint you with the precautions that Canadian employees and employers must take in order to safely use handle and dispose of hazardous chemicals in t he workplace. The intent of the information in this course is to help prevent/minimize employee exposures to the materials and minimize accidental releases of the material to the work environment. ...
$75.00
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Career Development (Videos) (2 courses)
by MindLeaders
It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth. ..... Total Items: 2, Total Time: 2.2 hour(s)..... Audience: Non-Managers, Front Line Managers..... Features: This series is presented using streaming video... Interactive questions appear periodically during this video to engage the learner and reinforce key concepts... An index lists the key sections of the video, with the ability to select sections to play... Slides accompany the videos and reinforce the learning topics... These slides can be downloaded for reference after the course is completed... A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ..... Career Development (Videos): Been There, Done That, Now What? ..... Time: 2 hour(s) ..... Description: This course provides information on reconditioning yourself for success... Objectives: Assess ways you can recondition yourself... Define what you want... Apply the power principles to your work ..... Topics: Reconditioning yourself... Define what you want... Challenge the status quo... Power principles... Personal commitment ..... Career Development (Videos): The Influence Edge and Your Career ..... Time: 12 minute(s)..... Description: You are the main influencer of your career. Therefore, you need to know how to put together clear strategies for your development. During this program, you'll learn the steps of career development and the influence strategies to help you stay on track to reach your goals. In addition, you'll learn how to influence others to help make your development and career plans a reality ...... Topics: Introduction ... Influencing Your Career ... Career Goals ... Career Development ... Influence Strategies ... Summary ... ...
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Emergency Response
by Skillsoft - Health and Safety
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical fire emergencies explosions bomb threats threats to security or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Non-Ionizing Radiation Safety
by Skillsoft - Health and Safety
This course is designed to familiarize learners with the health implications associated with non-ionizing radiation specifically radio frequency (RF) radiation and measures to protect workers from exposure. ...
$75.00
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Sprains and Strains
by Skillsoft - Health and Safety
Each year thousands of workers are injured in the workplace costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks such as lifting or carrying loads working in fixed positions repetitive tasks or using heavy vibrating tools. Manual tasks if not performed properly are a leading cause of serious worker injuries such as sprains and strains as well as permanent spinal damage and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips trips and falls at ground level and from heights – such as jumping from elevated surfaces – which can cause lower limb and back strains. Workplace injuries can be costly to both employees and employers. In addition to being injured employees may lose time from work which could result in loss of or less income. And employers may experience lower productivity due to the need to replace the injured worker and train replacements. The course is designed to help you better understand the basics of sprains and strains so you will be more aware of what you are doing and how you are doing it in an effort to prevent this type of injury from happening to you. ...
$75.00
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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Emergency Disaster Preparedness
by Skillsoft - Health and Safety
This one-hour training course was designed and developed to provide instruction on emergency response safety reporting and evacuation of company facilities and work areas in the event of a natural disaster fire bomb threat or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Avoiding Grammatical Errors in Business Writing
by Skillsoft - Business
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover they may suggest that the writer is careless and perhaps unprofessional. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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Making Telephone Calls Count
by Skillsoft - Business
Whether you handle one call a day or dozens you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory or is it superior? When challenges present themselves how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the callers needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills youll be able to deliver truly superior customer service. ...
$75.00
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Cryogenic Safety
by Skillsoft - Health and Safety
Cryogenic materials are commonly used in the workplace for a variety of purposes such as refrigeration medical applications and rocket propulsion. Due to their extremely cold temperatures cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of action if accidents involving cryogenic materials occur including recommended methods for treating employees injured by cryogenic materials. ...
$75.00
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Back Safety
by Skillsoft - Health and Safety
This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards safe work practices and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Fall Prevention Awareness - Canada
by Skillsoft - Health and Safety
This one-hour course is intended to provide workers who might be exposed to fall hazards with the information needed to recognize and minimize such hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Workers are also provided information to help them recognize common workplace fall hazards describe fall protection techniques used in general industry describe the primary components of an OHSA Fall Protection program and identify fall protection techniques methods equipment and limitations. This course was developed with subject matter support provided by the Pinchin Group of Companies an environmental health and safety consulting firm with offices across Canada. ...
$75.00
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Motivating a Winning Sales Team
by Skillsoft - Business
Famous college football coach Lou Holtz said "Ability is what youre capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager what can you do to make a difference in how your team members use their abilities? How can you increase their level of motivation and create positive attitudes? In this course youll learn how to keep sales teams motivated by creating a team identity building team morale and rewarding your team. Youll discover how to set sales team goals help individual team members create performance-development plans and monitor their progress. Youll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to produce a situation in which everyone wins: your sales team members your organization and yourself. ...
$75.00
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