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Your Home Away From Home: Creating and Fostering Healthy Work Environment
by Nurse Keith
Nurses spend a great deal of time at work. Sometimes, it may seem that we spend more time with our colleagues and patients than our own families. Taking this reality into consideration, fostering and creating healthy, functional workplaces and workplace communication is essential to preventing burnout and increasing professional satisfaction. Please join me as we discuss and explore strategies and resources for making our work environments the healthy places that they are destined to be. ...
$5.99
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Helping Family Caregivers Make Value-Based Decisions
by Caregiving
In their role, family caregivers face decisions daily. And, then they face those decisions that become about quality of life and end-of-life. In this 45-minute webinar, Denise Brown will offer tips and tools you can use with family caregivers to help them find their values. Once they find their values, they can make decisions (those small daily ones as well as those life-altering big ones) with confidence. ...
$5.99
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The Crispy Nurse: Burnout Prevention and Recovery For Nurses
by Nurse Keith
Burnout and compassion fatigue are manifestations of overwork, stress, and poor work-life balance. In this webinar, we'll explore symptoms and causes of burnout and compassion fatigue, as well as strategies for prevention and recovery. It's possible to be a nurse and not burn out. Let's explore how to do this together! ...
$5.99
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Session 4: Staying Well with Hope, Gratitude, Curiosity, Zest and Love
by Caregiving
In our work, we do what we can to keep a client and a family caregiver well. What about keeping ourselves well? In this program, we’ll look at the five traits of well-being, as described in Positive Psychology: Hope, Gratitude, Curiosity, Zest and Capacity to Love and Be Loved. During the program, you’ll create an action list to help you incorporate each trait in your work and in your life. ...
$5.99
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Session 4: Go Ahead, It’s Allowed: Fun, Leisure and Recreation for the Healthy Nurse
by Nurse Keith
Nurses work hard, and they are givers by nature. But we all know that there are costs associated with not remembering how to play and relax. This webinar will review the importance of leisure, fun, play, recreation and pleasure. We will also explore ways to make time and space for expanding the presence of these important ingredients in your life. ...
$5.99
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Eat, Drink & Move: Nutrition, Exercise and Hydration Strategies for the Healthy Nurse
by Nurse Keith
Nurses work hard and can lead demanding lives, both personally and professionally. Focusing on proper nutrition, hydration and exercise is paramount for maintaining optimal health, happiness and performance. This webinar will present strategies for assessing your personal practices and considering ways to improve or enhance them. ...
$5.99
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Resumes (4 courses)
by MindLeaders
$29.95
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Work and Life Balance (Videos) (12 courses)
by MindLeaders
In today's hectic world, balancing work and personal life continues to be a constant challenge. We all want balance and we want it now. Our work lifestyle programs will provide you with up-to-date information on how to deal with today's issues faced by today's workforce. ...
$29.99
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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
$29.99
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Self-Management (Videos) (15 courses)
by MindLeaders
Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. ...
$29.99
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Enhancing Listening Skills
by Skillsoft - Business
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know whats going on in your organization get cooperation from your co-workers solve problems and be successful in your work. However most people dont listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say read their unconscious nonverbal messages and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews business meetings and negotiations. ...
$75.00
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Effective Intercultural Relationships
by Skillsoft - Business
In a shrinking world businesses operate across borders whether they are borders between neighborhoods or borders between countries. All of these bordered areas large and small represent differing cultures. Whether comfortable or abroad chances are your business deals with people of varying cultures on a daily basis. In todays expansive work environment employees co-workers customers vendors and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you dont understand the ways in which they might differ youre risking your business communication and relationships being misunderstood. When operating interculturally mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course you will learn about the many ways in which mini- to macro-cultural behavior and attitude can vary around the corner and around the world. This course will prepare you to understand and relate better to people with different cultural backgrounds thus making your business deals with them easier and helping you avoid costly misunderstandings. ...
$75.00
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Negotiating Inclusively
by Skillsoft - Business
"Todays profits are yesterdays good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? ...
$75.00
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Delivering the Message
by Skillsoft - Business
So the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them all that matters to them is what you look like and what you say. ...
$75.00
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Listening to Comprehend
by Skillsoft - Business
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills it is important to have your audio turned on for certain sections. In some instances the text that is spoken will display in the caption text box. In these case the important feature is not what is said but how it is said. In these sections it would be most effective for you to turn off the captions to get the full effect of the audio. In other instances audio is presented without accompanying text. To complete these sections you must have your audio turned on. ...
$75.00
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Leadership Communication Skills
by Skillsoft - Business
In this course you will learn what the requirements of leadership are how to communicate your suitability for the role and how to communicate with those you lead. ...
$75.00
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Listening Basics
by Skillsoft - Business
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated this is the course for you. This course will familiarize you with the communication and listening processes and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. ...
$75.00
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Communicating for Contacts
by Skillsoft - Business
Although the old adage "Its not what you know but who you know that counts" is not a firm basis on which to build your career it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. ...
$75.00
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Mastering Negotiation
by Skillsoft - Business
"Knowledge is a treasure but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however you cant stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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Planning an Effective Business Meeting
by Skillsoft - Business
If you are in a business that has meetings you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings by carefully considering the importance of all the components of the meeting including people place purpose time agenda and atmosphere. ...
$75.00
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Crafting Deals
by Skillsoft - Business
"A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace a new car or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? ...
$75.00
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Participating Effectively in a Business Meeting
by Skillsoft - Business
A meeting is a gathering of people to present or exchange information plan joint activities make decisions or carry out actions already agreed upon. Almost every group activity or project requires a meeting or meetings of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting participants ideas are heard decisions are made through group discussion and with reasonable speed and activities are focused on desired results. Good meetings help generate enthusiasm for a project build skills for future projects and provide participants with techniques that may benefit them in their future careers. As a chairperson a secretary or a group member it is crucial to your meetings success to know what your role is during a meeting. By knowing your duties you can effectively assume one of these roles and help to attain success during your meetings. ...
$75.00
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Available Presentation Resources
by Skillsoft - Business
This course is about making effective use of resources that can take the pressure off you--visual aids questions and making a team presentation. ...
$75.00
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The Process of Negotiation
by Skillsoft - Business
"Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. ...
$75.00
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Making Telephone Calls Count
by Skillsoft - Business
Whether you handle one call a day or dozens you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory or is it superior? When challenges present themselves how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the callers needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills youll be able to deliver truly superior customer service. ...
$75.00
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Connecting and Communicating
by Skillsoft - Business
Believe it or not you are a born negotiator. Every day you deal with people in some way. Basically negotiation is a means of getting what you want from others. Unfortunately other people dont always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation wondering what went wrong why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said "When dealing with people remember you are not dealing with creatures of logic but with creatures of emotion." ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Presenting Successfully
by Skillsoft - Business
There are a number of basic types of presentations but all presentations have four things in common: a presenter an audience a venue and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced starting with how you prepare and you will be shown a simple but powerful method for selecting the right content and then structuring it. Controlling nerves is an important part of preparing and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly and ensuring that you rehearse appropriately. ...
$75.00
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Assertiveness from Inside to Outside
by Skillsoft - Business
Do you sometimes wonder if theres a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? ...
$75.00
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Leading an Effective Business Meeting
by Skillsoft - Business
Since there are more than 11 million meetings held every day in the United States there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time drain your energy seem to have no purpose and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach you how to make your meetings more successful by providing the tools and information that are necessary to lead an effective meeting. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Effective Relationships with Business Partners
by Skillsoft - Business
You have three options when you want to extend your base of business resources: Expand your company acquire another company or partner with a complimentary company. In many instances partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness trust and mutual goals. ...
$75.00
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Coping with Criticism and Feedback
by Skillsoft - Business
We all need feedback so that we can learn and improve. What we often get is criticism or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence and EQ to the practice of receiving feedback. By doing this it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you and how to deal with feedback regardless of how it is given. Finally you will learn how to make positive use of the feedback you receive. ...
$75.00
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Effective Feedback for Employees and Colleagues Simulation
by Skillsoft - Business
Feedback is an essential element of successful businesses. Managers employees customers and suppliers alike all benefit from the exchange of meaningful germane feedback. But feedback is a double-edged sword. Given thoughtlessly without proper preparation and consideration it is likely to be ignored by the recipient or worse yet give offense. On the other hand when given properly feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. ...
$75.00
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Effective Telephone Techniques
by Skillsoft - Business
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. Additionally it helps the learner make the most out of technology when using voicemail speakerphones cellular phones and conference calls. ...
$75.00
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Telephone Skills for Business Professionals Simulation
by Skillsoft - Business
Youre the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings banquets family reunions product launches awards ceremonies and business conferences. ...
$75.00
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An Essential Guide to Giving Feedback
by Skillsoft - Business
The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged. ...
$75.00
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Managing Your Anger
by Skillsoft - Business
Youre angry and you want to let everyone know it. But is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate. ...
$75.00
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Giving Feedback to Colleagues
by Skillsoft - Business
Everyone needs good quality feedback in order to improve performance at work. In this course you will discover how to provide effective feedback to colleagues at the same level as yourself and to those above you in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback you will learn a logical process for giving feedback. ...
$75.00
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Experiencing Anger
by Skillsoft - Business
Like most people you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions thoughts and behaviors. Since you may have to deal with other peoples anger at work you will also learn what to do when you encounter angry people. ...
$75.00
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Effective Use of Feedback for Teams Simulation
by Skillsoft - Business
Effective feedback is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital to ensuring that the team continues to perform at peak level. As a team leader your ability to give and receive feedback will seriously impact the effectiveness and success of your team. Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate your efforts to manage your team could flounder. ...
$75.00
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Effective Interfunctional Relationships
by Skillsoft - Business
Whom did you talk with at work this week? To accomplish your goals in todays workplace you not only have to interact with personnel in other departments you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual but its also counterproductive. By not cooperating openly with other sections or departments you not only interfere with their ability to accomplish their tasks you undermine your own efforts as well. In this course youll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. Once you understand how interfunctional relationships benefit you and your work goals youll be ready to learn some communication skills that will help you develop stronger more productive work alliances across functional boundaries. ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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Giving Feedback: A Managers Guide
by Skillsoft - Business
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process detailing five logical steps. However in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations such as giving feedback to the staff member who is angry or upset. ...
$75.00
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Team Feedback: A Guide
by Skillsoft - Business
Teamwork is playing an increasingly significant role in the majority of todays top companies. This is based on the assumption that working in teams leads to better business performance. In that case you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital. Managing team performance is complex because effective teams depend on synergy between individual and team factors. In this course you will learn what makes teams successful and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation and explore methods for communicating feedback. In addition you will consider how the team can be motivated and inspired through feedback discover how the role of the team leader can be developed using 360 degree feedback and how feedback can help you to deal with team performance issues. ...
$75.00
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What to Do When the Going Gets Tough
by Skillsoft - Business
"It is common sense to take a method and try it; if it fails admit it frankly and try another. But above all try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging especially when the stakes are high. Its possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. ...
$75.00
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Higher Purpose Listening
by Skillsoft - Business
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. ...
$75.00
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The Dynamics of Interacting
by Skillsoft - Business
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? ...
$75.00
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