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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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IATA 1: Hazard Class Identification/Classification
by Skillsoft - Health and Safety
This training course will introduce the requirements of the International Air Transport Associations Hazardous Materials Regulations including definitions an introduction to the Hazard Classes and the List of Dangerous Goods. The proper identification preparation and transportation of hazardous materials affect everyones safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. ...
$75.00
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Asbestos Awareness
by Skillsoft - Health and Safety
This one-hour course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found how it can potentially affect you and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Workplace Hazardous Materials Information System
by Skillsoft - Health and Safety
The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal provincial and territorial legislation. This course will acquaint you with the precautions that Canadian employees and employers must take in order to safely use handle and dispose of hazardous chemicals in t he workplace. The intent of the information in this course is to help prevent/minimize employee exposures to the materials and minimize accidental releases of the material to the work environment. ...
$75.00
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Emergency Response
by Skillsoft - Health and Safety
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical fire emergencies explosions bomb threats threats to security or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Non-Ionizing Radiation Safety
by Skillsoft - Health and Safety
This course is designed to familiarize learners with the health implications associated with non-ionizing radiation specifically radio frequency (RF) radiation and measures to protect workers from exposure. ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Sprains and Strains
by Skillsoft - Health and Safety
Each year thousands of workers are injured in the workplace costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks such as lifting or carrying loads working in fixed positions repetitive tasks or using heavy vibrating tools. Manual tasks if not performed properly are a leading cause of serious worker injuries such as sprains and strains as well as permanent spinal damage and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips trips and falls at ground level and from heights – such as jumping from elevated surfaces – which can cause lower limb and back strains. Workplace injuries can be costly to both employees and employers. In addition to being injured employees may lose time from work which could result in loss of or less income. And employers may experience lower productivity due to the need to replace the injured worker and train replacements. The course is designed to help you better understand the basics of sprains and strains so you will be more aware of what you are doing and how you are doing it in an effort to prevent this type of injury from happening to you. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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