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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
$29.99
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Self-Management (Videos) (15 courses)
by MindLeaders
Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. ...
$29.99
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Career Development (Videos) (2 courses)
by MindLeaders
It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth. ..... Total Items: 2, Total Time: 2.2 hour(s)..... Audience: Non-Managers, Front Line Managers..... Features: This series is presented using streaming video... Interactive questions appear periodically during this video to engage the learner and reinforce key concepts... An index lists the key sections of the video, with the ability to select sections to play... Slides accompany the videos and reinforce the learning topics... These slides can be downloaded for reference after the course is completed... A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ..... Career Development (Videos): Been There, Done That, Now What? ..... Time: 2 hour(s) ..... Description: This course provides information on reconditioning yourself for success... Objectives: Assess ways you can recondition yourself... Define what you want... Apply the power principles to your work ..... Topics: Reconditioning yourself... Define what you want... Challenge the status quo... Power principles... Personal commitment ..... Career Development (Videos): The Influence Edge and Your Career ..... Time: 12 minute(s)..... Description: You are the main influencer of your career. Therefore, you need to know how to put together clear strategies for your development. During this program, you'll learn the steps of career development and the influence strategies to help you stay on track to reach your goals. In addition, you'll learn how to influence others to help make your development and career plans a reality ...... Topics: Introduction ... Influencing Your Career ... Career Goals ... Career Development ... Influence Strategies ... Summary ... ...
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Avoiding Grammatical Errors in Business Writing
by Skillsoft - Business
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover they may suggest that the writer is careless and perhaps unprofessional. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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Making Telephone Calls Count
by Skillsoft - Business
Whether you handle one call a day or dozens you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory or is it superior? When challenges present themselves how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the callers needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills youll be able to deliver truly superior customer service. ...
$75.00
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Work and Life Balance (Videos) (12 courses)
by MindLeaders
In today's hectic world, balancing work and personal life continues to be a constant challenge. We all want balance and we want it now. Our work lifestyle programs will provide you with up-to-date information on how to deal with today's issues faced by today's workforce. ...
$29.99
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Mastering Negotiation
by Skillsoft - Business
"Knowledge is a treasure but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however you cant stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. ...
$75.00
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The Crispy Nurse: Burnout Prevention and Recovery For Nurses
by Nurse Keith
Burnout and compassion fatigue are manifestations of overwork, stress, and poor work-life balance. In this webinar, we'll explore symptoms and causes of burnout and compassion fatigue, as well as strategies for prevention and recovery. It's possible to be a nurse and not burn out. Let's explore how to do this together! ...
$5.99
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Higher Purpose Listening
by Skillsoft - Business
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. ...
$75.00
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Effective Interfunctional Relationships
by Skillsoft - Business
Whom did you talk with at work this week? To accomplish your goals in todays workplace you not only have to interact with personnel in other departments you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual but its also counterproductive. By not cooperating openly with other sections or departments you not only interfere with their ability to accomplish their tasks you undermine your own efforts as well. In this course youll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. Once you understand how interfunctional relationships benefit you and your work goals youll be ready to learn some communication skills that will help you develop stronger more productive work alliances across functional boundaries. ...
$75.00
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The Dynamics of Interacting
by Skillsoft - Business
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? ...
$75.00
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Effective Intercultural Relationships
by Skillsoft - Business
In a shrinking world businesses operate across borders whether they are borders between neighborhoods or borders between countries. All of these bordered areas large and small represent differing cultures. Whether comfortable or abroad chances are your business deals with people of varying cultures on a daily basis. In todays expansive work environment employees co-workers customers vendors and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you dont understand the ways in which they might differ youre risking your business communication and relationships being misunderstood. When operating interculturally mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course you will learn about the many ways in which mini- to macro-cultural behavior and attitude can vary around the corner and around the world. This course will prepare you to understand and relate better to people with different cultural backgrounds thus making your business deals with them easier and helping you avoid costly misunderstandings. ...
$75.00
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Managing Your Anger
by Skillsoft - Business
Youre angry and you want to let everyone know it. But is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate. ...
$75.00
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Assertiveness from Inside to Outside
by Skillsoft - Business
Do you sometimes wonder if theres a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? ...
$75.00
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Lean Tools
by Skillsoft - Business
At its heart being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques organizations can become more competitive agile and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools companies can move significantly toward assuring their ability to competitively meet their customers needs. ...
$75.00
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Listening Basics
by Skillsoft - Business
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated this is the course for you. This course will familiarize you with the communication and listening processes and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. ...
$75.00
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Bloodborne Pathogens
by Skillsoft - Health and Safety
This one-hour course will provide you with a basic understanding of bloodborne pathogens common modes of transmission methods of prevention and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example OSHA has previously stated that an employer can meet OSHAs requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc. a global professional services company focusing on engineering environment health and safety and information technology. ...
$75.00
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E-mail and Organizational Communication
by Skillsoft - Business
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate where you work what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. ...
$75.00
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Communicating for Contacts
by Skillsoft - Business
Although the old adage "Its not what you know but who you know that counts" is not a firm basis on which to build your career it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. ...
$75.00
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Taking Control of Your Time Simulation
by Skillsoft - Business
You are the Senior Editor for the catalog and online home furnishings company House and Homes Furniture. Currently you are working against a deadline to complete the copy on the companys new Polynesian Settings collection which is a collection of indoor and outdoor Polynesian-inspired Koa wood furnishings. This is a brand-new line and it has been a constant scramble and struggle to have these pieces included in the upcoming catalogs. The copy is due to both the print and web publishers by Friday and it is already Wednesday. Additionally you belong to the employee activities committee and the company employee barbecue and softball tournament is fast approaching. This is an event that you oversaw the planning of last year and youll have to decide what contributions you can realistically make this year based upon your schedule. You barely have enough time to get your work done so how you balance and manage your time and other activities is critical to your success. ...
$75.00
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What to Do When the Going Gets Tough
by Skillsoft - Business
"It is common sense to take a method and try it; if it fails admit it frankly and try another. But above all try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging especially when the stakes are high. Its possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. ...
$75.00
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Interpersonal Communications: The Process
by Skillsoft - Business
It is almost impossible to be productive in todays business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas instructions thoughts and feelings accurately. This is not as easy as it may seem and ineffective communication is often at the core of a high proportion of the errors misunderstandings and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication and more importantly the skills required to minimize their impact. ...
$75.00
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Presenting Successfully
by Skillsoft - Business
There are a number of basic types of presentations but all presentations have four things in common: a presenter an audience a venue and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced starting with how you prepare and you will be shown a simple but powerful method for selecting the right content and then structuring it. Controlling nerves is an important part of preparing and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly and ensuring that you rehearse appropriately. ...
$75.00
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Indoor Hoisting and Rigging
by Skillsoft - Health and Safety
This course is designed to educate the worker on the significant safety issues to be considered while moving large heavy loads associated with todays manufacturing and construction industries. ...
$75.00
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Sentence Construction
by Skillsoft - Business
Writing sentences is a basic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on leaving the reader lost and confused. Poor word choice and organization make the writer look confused sounding unintelligible and fuzzy. Youre not alone if youre thinking "Thats how I write!" In the course "Sentence Construction" youll review basic sentence construction including subjects predicates phrases and clauses. Then youll discover how to eliminate the three most common sentence-writing errors--things youre probably doing right now and dont even realize. Finally youll learn how to develop sentences that are logical clear and powerful--the basis of any sound business document. ...
$75.00
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Giving Feedback to Colleagues
by Skillsoft - Business
Everyone needs good quality feedback in order to improve performance at work. In this course you will discover how to provide effective feedback to colleagues at the same level as yourself and to those above you in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback you will learn a logical process for giving feedback. ...
$75.00
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Experiencing Anger
by Skillsoft - Business
Like most people you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions thoughts and behaviors. Since you may have to deal with other peoples anger at work you will also learn what to do when you encounter angry people. ...
$75.00
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Effective Use of Feedback for Teams Simulation
by Skillsoft - Business
Effective feedback is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital to ensuring that the team continues to perform at peak level. As a team leader your ability to give and receive feedback will seriously impact the effectiveness and success of your team. Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate your efforts to manage your team could flounder. ...
$75.00
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Writing to Reach the Audience
by Skillsoft - Business
Business writing is effective only when it informs or prompts the reader in the manner you the author desire. Whether your intended reading audience consists of one person or fifty those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers however those readers may vary with business circumstances. If youre writing a thank-you letter to a valued colleague the approach tone and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style differences in the two letters regulate the audience differences in all written documents. This course helps you master writing techniques to reach your audience without having to learn a lot of writing jargon or creative elements. This is a practical writing course for busy people at work. ...
$75.00
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Leading an Effective Business Meeting
by Skillsoft - Business
Since there are more than 11 million meetings held every day in the United States there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time drain your energy seem to have no purpose and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach you how to make your meetings more successful by providing the tools and information that are necessary to lead an effective meeting. ...
$75.00
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Giving Feedback: A Managers Guide
by Skillsoft - Business
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process detailing five logical steps. However in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations such as giving feedback to the staff member who is angry or upset. ...
$75.00
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Team Feedback: A Guide
by Skillsoft - Business
Teamwork is playing an increasingly significant role in the majority of todays top companies. This is based on the assumption that working in teams leads to better business performance. In that case you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing how individuals are contributing to the teams performance and how the team is being managed are all vital. Managing team performance is complex because effective teams depend on synergy between individual and team factors. In this course you will learn what makes teams successful and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation and explore methods for communicating feedback. In addition you will consider how the team can be motivated and inspired through feedback discover how the role of the team leader can be developed using 360 degree feedback and how feedback can help you to deal with team performance issues. ...
$75.00
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Negotiating Inclusively
by Skillsoft - Business
"Todays profits are yesterdays good will ripened." Eugene P. Berten obviously understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? ...
$75.00
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Delivering the Message
by Skillsoft - Business
So the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them all that matters to them is what you look like and what you say. ...
$75.00
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The Writing Process
by Skillsoft - Business
How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message analyzing your audience deciding on your approach worrying about grammar and spelling organizing your information and choosing your words precisely--all in a single step? If so there may be an easier quicker and far more effective way to tackle your writing project. ...
$75.00
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Planning an Effective Business Meeting
by Skillsoft - Business
If you are in a business that has meetings you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings by carefully considering the importance of all the components of the meeting including people place purpose time agenda and atmosphere. ...
$75.00
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Crafting Deals
by Skillsoft - Business
"A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace a new car or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning? Was the outcome what you wanted? ...
$75.00
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Participating Effectively in a Business Meeting
by Skillsoft - Business
A meeting is a gathering of people to present or exchange information plan joint activities make decisions or carry out actions already agreed upon. Almost every group activity or project requires a meeting or meetings of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting participants ideas are heard decisions are made through group discussion and with reasonable speed and activities are focused on desired results. Good meetings help generate enthusiasm for a project build skills for future projects and provide participants with techniques that may benefit them in their future careers. As a chairperson a secretary or a group member it is crucial to your meetings success to know what your role is during a meeting. By knowing your duties you can effectively assume one of these roles and help to attain success during your meetings. ...
$75.00
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Available Presentation Resources
by Skillsoft - Business
This course is about making effective use of resources that can take the pressure off you--visual aids questions and making a team presentation. ...
$75.00
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The Process of Negotiation
by Skillsoft - Business
"Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. ...
$75.00
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Connecting and Communicating
by Skillsoft - Business
Believe it or not you are a born negotiator. Every day you deal with people in some way. Basically negotiation is a means of getting what you want from others. Unfortunately other people dont always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation wondering what went wrong why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said "When dealing with people remember you are not dealing with creatures of logic but with creatures of emotion." ...
$75.00
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Effective Relationships with Business Partners
by Skillsoft - Business
You have three options when you want to extend your base of business resources: Expand your company acquire another company or partner with a complimentary company. In many instances partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness trust and mutual goals. ...
$75.00
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The Impact of Culture on Communication
by Skillsoft - Business
Everything you say is influenced by culture. You operate with a set of invisible beliefs values and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate even though it is often hidden. ...
$75.00
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