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Solution Selling: Meeting an Active Need
by Skillsoft
One of the most difficult aspects of solution selling is managing active sales opportunities. Even though a need has already been expressed, there's a significant amount of research and planning required in order to determine the most effective way to approach the opportunity. This course provides a framework for dealing with active sales opportunities. The framework focuses on first qualifying opportunities in order to determine whether they're actually worth pursuing, and then diagnosing the customer's problem to determine the best solution. The course provides instruction on selecting the best competitive strategy to take when the customer has been talking to other salespeople. You'll also learn and practice an effective technique for leading customers to accept your solutions to their problems.Audience: Sales professionals who want to develop their solutions selling skillsObjectives: Solution Selling: Meeting an Active Need assess a given opportunity to determine whether the customer qualifies for solution selling choose the appropriate competitive strategy given a sales situation identify competitive sales strategies recognize examples of questions to ask when diagnosing a customer's problem present a solution to a given customer Duration: 1 ...
$75.00
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Essential Selling Skills: Closing the Sale
by Skillsoft
One of the most difficult steps in any sales effort is securing the sale. When is the best time to ask for the order? What if the prospect doesn't seem interested or challenges the merits of your proposal? This course demonstrates how to leverage your value proposition in the final stages of the sales process, so you can present it in the most effective way possible. It discusses how to time your closing, and presents strategies for successfully closing the sale. The course also examines how objections function within the closing process and provides an analysis of how to overcome objections to the sale. And finally, it explores the merits of following up after a sale.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Closing the Sale recognize examples of strong value propositions identify the signs that your prospect is ready to close apply the process for dealing with sales objections appropriately recognize key strategies for closing a sale recognize how to follow up after a sale deal with objections and close a sale Duration: 1 ...
$75.00
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Essential Selling Skills: Mastering Cold Calling
by Skillsoft
Cold calling is a fundamental part of sales. However, it's also one of the most difficult skills to master. How do you get past the gatekeepers and ensure you reach the right people? What should you say when you do? How can you counter objections? This course provides a strategic approach to cold calling, including how to time your calls effectively and how to handle gatekeepers. It demonstrates how to develop succinct and persuasive messaging to help ensure successful calls. And it provides instruction on how to overcome some of the most challenging objections and how to ensure you secure an appointment.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Mastering Cold Calling assess the effectiveness of a cold-calling script identify when not to call a prospect recognize how to deal with gatekeepers when cold calling recognize how to overcome cold-calling objections make a cold call that leads to an appointment Duration: 1 ...
$75.00
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Solution Selling: Mastering the Essentials
by Skillsoft
Today's sales professionals are trained to be effective purveyors of products and services. However, standalone sales often represent missed opportunities because customers rarely think beyond their immediate need. Solution selling is a consultative process where the sales professional becomes an invaluable resource to the customer. It's a method of addressing all the customer's needs – whether those needs are expressed or unexpressed – for today and into the future. In fact, solution selling is the development of a long-term relationship between the sales professional and the customer, and it represents an ongoing process built on communication, trust, understanding, and mutual respect. Sales professionals need to be nimble and solution-centric. This course introduces the fundamentals of solution selling, including an explanation of solution selling and why it's important, the core principles of solution selling, and how the process of solution selling works.Audience: Sales professionals who want to develop their solution selling skillsObjectives: Solution Selling: Mastering the Essentials determine when to use solution selling rather than transactional selling in a sales situation recognize the benefits of solution selling as a sales strategy recognize the principles of solution selling, given a scenario recognize characteristics of a problem-focused discussion determine which solution selling tactics to use with a given customer Duration: 1 ...
$75.00
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Essential Selling Skills: Qualifying Sales Prospects
by Skillsoft
Qualifying sales prospects or leads is an essential step in the sales cycle. Before you begin extolling the virtues of your product or solution, you need to ensure that it's something the prospect needs and is in a position to buy. The most effective way to do this is through a strategic discovery or qualification meeting designed to elicit important details from your prospects, such as their current business realities and challenges, available resources, and what success looks like to them. This course describes how to plan for such a meeting, as well as how to conduct that meeting effectively by asking questions in a way that gets you the information you need. The course also explains how to develop a qualified lead into a sales opportunity. This can be done by using the information you gathered in the qualification meeting to propose a relevant and effective solution for the prospect.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Qualifying Sales Prospects take steps to plan for a qualifying meeting determine whether the guidelines for conducting a qualification meeting have been followed appropriately take steps to qualify a prospect effectively develop a qualified lead into a sales opportunity Duration: 1 ...
$75.00
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Managing Workforce Generations: Working with a Multigenerational Team
by Skillsoft
Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.Audience: Individuals who want to develop or refine their skills for managing different workforce generationsObjectives: Managing Workforce Generations: Working with a Multigenerational Team match typical sources of conflict in multigenerational teams to examples illustrating them use strategies for managing a multigenerational team in a given scenario recognize how to implement a mentoring program that takes advantage of the experiences of different generations Duration: 1 ...
$75.00
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Writing under Pressure: Preparing for Success
by Skillsoft
Certain professions are inextricably tied to writing under pressure, such as the newspaper journalist or the magazine columnist. Indeed, there's a broad spectrum of professions where writing under pressure is an essential skill with direct consequences – financial or otherwise. Professionals are often required to complete multiple writing tasks in a limited time frame. This course provides professionals with effective ways to prepare for writing successfully under pressure, including how to reduce stress and prepare a suitable writing environment, as well as how to reduce distractions.Audience: Professionals who are commonly required to write documents quickly and concisely, for internal or external stakeholders, and for any variety of purposes – from business letters to comprehensive reportsObjectives: Writing under Pressure: Preparing for Success identify three considerations for optimizing your ability to write under pressure recognize how to reduce stress when writing under pressure optimize your environment for writing under pressure reduce distractions when writing under pressure optimize factors in your environment to enable you to write successfully under pressure Duration: 1 ...
$75.00
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Writing under Pressure: The Writing Process
by Skillsoft
When a writing project is time sensitive, it becomes all the more valuable to have a reliable, systematic writing process. Otherwise you may end up overwhelmed and frustrated, or so rushed that you produce less than your best work. Even when you're under pressure to complete your writing assignment, you can still achieve great results with a communication that's clear and concise, and achieves its purpose. This course provides you with a step-by-step process for producing a quality document under a tight schedule. It explores how to streamline your writing process by determining why and for whom you're writing, and what the reader needs to know. It then moves through the steps of generating ideas, gathering information, and organizing those ideas into an outline. This course also offers strategies for overcoming writer's block, getting the words to flow, and ultimately revising the written piece into a polished final product.Audience: Business professionals who are commonly required to write documents quickly and concisely, for internal or external stakeholders, and for any variety of purposes – from business letters to comprehensive reportsObjectives: Writing under Pressure: The Writing Process recognize how to generate ideas as a first step in the writing process recognize the pattern and significance of a completed outline in a writing scenario recognize practices that will help you begin writing a draft with confidence recognize basic structural elements in a sample written draft identify good practices for revising and editing your draft apply key steps in the writing process Duration: 1 ...
$75.00
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Personal Productivity Improvement: Managing Your Workspace
by Skillsoft
Business professionals know how difficult it can be to juggle multiple tasks, and often deal with an influx of paperwork and requests each day. When the workday begins, it can be challenging to know where to start, and employees often become overwhelmed. A major contributor to these feelings can be a disorganized workspace. If you work in a state of chaos, your mind will follow. By becoming more organized, you can also become more productive and avoid procrastination. This course provides business professionals with the information they need to implement positive changes in their working space. It addresses the overwhelming nature of tackling a space that's piled-high with paper, has a disorganized physical or digital filing system, or is overrun with e-mails. You'll begin the process one small area at a time until they have created a well-functioning, productive workspace. Once this is achieved, you'll also be reminded that workspace management is an ongoing process, rather than an event - that is, improvements must be maintained.Audience: Individuals wishing to improve their productivity in the workplaceObjectives: Personal Productivity Improvement: Managing Your Workspace recognize how you can benefit from managing your workspace effectively apply the process for creating a clutter-free workspace in a given scenario recognize the principles of effective filing recognize techniques for managing digital files manage your e-mail in a given scenario recognize how to maintain a productive workspace Duration: 1 ...
$75.00
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Personal Productivity: Self-organization and Overcoming Procrastination
by Skillsoft
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and eradicating time-wasting activities can reduce the desire to put things off. The key to becoming your most productive self is to embrace organization and to overcome procrastination. This course introduces you to ways of becoming organized to help you accomplish more with the hours you have. It examines the common reasons for procrastination and ways you can overcome them in the workplace. Overcoming the desire to procrastinate can be aided by implementing a strong system of organization. The course presents ways to develop the discipline required to get things done, guidance on setting priorities, as well as approaches to overcommitment.Audience: Individuals wishing to improve their productivity in the workplace.Objectives: Personal Productivity: Self-organization and Overcoming Procrastination recognize the causes of workplace procrastination recognize the benefits of overcoming procrastination recognize ways to develop discipline in a given scenario address time-wasting activities in a given scenario recognize how to set priorities and keep focused say "no" and avoid overcommitment in a given scenario Duration: 1 ...
$75.00
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Developing Character for Decisiveness
by Skillsoft
What does it mean to be decisive? Decision makers come in all shapes and forms and work at all levels of an organization. It's not only CEOs and managers who must be effective decision makers – all employees should have the character traits necessary to make timely and appropriate decisions to enhance organizational success. This course examines steps in the decision-making process, followed by an introduction to the character traits that will help employees build confidence and make better decisions. The course also examines what to do after a decision has been made: putting your work into action. And it shows how 'taking action' isn't always the end goal; sometimes the best decision is to take no action at all.Audience: Individuals seeking to improve their ability to make and implement quality decisions effectively and with confidenceObjectives: Developing Character for Decisiveness sequence the steps in a decision-making process recognize examples of people being realistic while making a decision recognize how to build self-confidence for decision making recognize how to implement a decision appropriately recognize how to be action oriented when making decisions Duration: 1 ...
$75.00
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Overcoming the Barriers to Decisiveness
by Skillsoft
Knowing how to make a decision doesn't always lead to having a strong decisive nature. Indecisiveness is often due to personal barriers that individuals use to protect themselves from failure. Fortunately, recognizing barriers as they arise can go a long way toward overcoming indecisiveness in the workplace. This course introduces the concept of procrastination in decision making and the drivers that may cause you to stall when faced with several choices. A main driver in the decision-making process is fear: fear of making a 'wrong' choice. This course examines fear and addresses ways to overcome it. Recognizing that there's no right or wrong decision is a first step; all you can do is make the best possible choice based on currently available information. This course also addresses how you can achieve an adequate level of information to make your decision; neither too much nor too little information will do – there must be a balance.Audience: Individuals seeking to improve their ability to make and implement quality decisions effectively and with confidenceObjectives: Overcoming the Barriers to Decisiveness recognize how to overcome decision-making procrastination recognize how to overcome fear while making decisions in a given scenario recognize how to avoid information overload while making decisions identify examples of information overload Duration: 1 ...
$75.00
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Thinking like a CFO: Mind-set and Financial Priorities
by Skillsoft
Effective management of your departmental operations in terms of productivity, efficiency, and quality is important, but it's no longer enough to ensure success. You must also ensure you align your decisions and departmental activities with your organization's financial goals. You can do this by investing your resources profitably, maintaining a healthy cash flow, and managing your business risks adequately. Thinking like a chief financial officer, or CFO, in your everyday decision making and management can help you achieve these goals. Adopting a CFO mind-set will give you a better understanding of your organization's financial priorities and assist you in getting your CFO's buy-in for your budgets, project plans, and proposals requiring investment. This course provides some basic tips to get you started thinking like a CFO and explains why it's important to have that perspective. It then details the various responsibilities of CFOs in organizations to help you understand their viewpoint. The course then presents a practical outline of how CFOs pursue three of their basic priorities: managing costs, supporting revenue growth, and managing cash flows in the organization. Understanding how CFOs accomplish these priorities can help you achieve your departmental goals more effectively.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to align their financial planning and management activities with CFO thinkingObjectives: Thinking Like a CFO: Mind-set and Financial Priorities identify the value of adopting a CFO mind-set recognize appropriate actions to help you think like a CFO recognize what CFOs do in organizations recognize how cost structure affects CFO decision making use CVP to calculate sales required to achieve a desired profit recognize ways of effectively managing cash in an organization Duration: 1 ...
$75.00
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Thinking like a CFO: Managing Risk
by Skillsoft
Thinking like a CFO means you're not just concerned about productivity and efficiency, but also about your organization's long-term financial health and sustainability. One way you express that concern is by how you deal with your department's financial, operational, and compliance risks. If you approach these like a CFO, your decisions will be more in line with organizational goals, and you'll be more likely to win senior management's support for your department's risk management plans. This course introduces you to a process for managing regulatory and financial risks in line with CFO priorities. It begins by focusing on general actions you can take to support CFO priorities for risk management and compliance. It then presents a method for identifying and categorizing risks your department could be facing. Next it teaches a ranking technique for prioritizing risks. Finally, it suggests an approach to developing a risk response plan for departmental risks.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to align their financial planning and management activities with CFO thinkingObjectives: Thinking Like a CFO: Managing Risk identify actions to take to support CFO priorities in relation to risk management and compliance recognize how to identify risks faced by your department use a ranking technique to prioritize risks focus on the right factors when developing a risk response plan Duration: 1 ...
$75.00
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Monitoring and Improving Performance
by Skillsoft
Performance management is all about results. But how do you measure those results? What do you do with the data that you collect? And what do you do if you discover that some employees are underperforming? Unless you set targets that can be monitored and measured, you won't know if your unit is doing well and you won't know which areas need attention. This course shows you how to monitor and improve your employees' performance using a four-step process that covers setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It first helps you identify appropriate targets and standards against which you can measure performance. It then introduces different ways of collecting the relevant data and shows you how to analyze the data and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way.Audience: Managers, supervisors and team leaders, who need to manage performance on an individual and team levelObjectives: Monitoring and Improving Performance recognize appropriate targets for measuring performance monitor performance appropriately decide on appropriate action to address a performance gap recognize how to deal appropriately with an underperformer Duration: 1 ...
$75.00
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Overcoming Challenges of Managing Top Performers
by Skillsoft
It's a paradox that managers sometimes face – their top performers need coaching. One of a manager's biggest challenges is how to keep top performers motivated and encouraged to continue the good work, while addressing the employee's sometimes difficult behavior. Top performers who are driven to succeed often don't handle criticism well. They also may be blunt, impatient, or even domineering in a team setting. However, for the sake of your team and the top performers themselves, you must address problem behavior. In this course, you will learn about how to help your top performers overcome difficult behavior using a proven coaching process. This enables you to pinpoint key weaknesses in an objective way and involve your top performer in developing an effective action plan for addressing those weaknesses. This course provides you with a four-step process that will enable you to assist the top performer in completing a DISC core behavior style assessment. With this process, you can help your top performers to improve their interpersonal skills, such as listening, showing respect, compromising, and discussing ideas with tact and diplomacy.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Overcoming Challenges of Managing Top Performers recognize top performers who require coaching identify the behavioral styles represented by the acronym DISC determine a top performer's core style using a completed DISC behavior style questionnaire give feedback to a top performer during a coaching session recognize the process for discussing the results of a behavior style assessment with a top performer develop an action plan during a coaching session with a top performer Duration: 1 ...
$75.00
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Retaining Top Performers
by Skillsoft
Savvy managers realize the benefits of retaining their star performers, and that making a focused effort to retain top talent will save time and resources, and improve the overall performance of the organization. So how do you keep your top performers on board? You must give them a reason to stay and a view of what they'll gain by sticking around. You must ensure that they feel valued and are motivated and rewarded for their performance. This course provides strategies on how to motivate and reward top performers, including talent assessments, job redesign, and using appropriate recognition and compensation. Using these strategies is key to keeping your top performers from leaving. The course also provides tactics for motivating top performers with the aid of a self-assessment so that top performers receive appropriate opportunities, recognition, compensation, and levels of autonomy. It also provides managers with ways to recognize the natural talents of their top performers, thereby assigning tasks that will be the most satisfying to the employee. Finally, you'll learn the principles of effective job redesign so that you can engage top performers in work they'll find satisfying.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Retaining Top Performers identify reasons why top performers typically leave a job recognize actions managers can take to motivate top performers assign tasks based on the talent assessment of a given top performer determine how effectively a manager has redesigned the job of a given top performer Duration: 1 ...
$75.00
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Engaging Top Performers
by Skillsoft
How do you move your company to drive results and take a prominent place in the market? By engaging your top performers – those employees who consistently bring high levels of performance and positively influence the culture of your organization. Managers and leaders need to recognize who their top performers are, how they're different from other employees, and how to ensure they maintain a deep connection with their work. You can keep your top performers committed and engaged by providing challenging work and development opportunities. This course helps you recognize the characteristics of top performers and the benefits they bring to an organization. You'll learn how to improve your workplace so that it both attracts and meets the needs of top performers. Finally, the course discusses four communication styles, including the one typically used by top performers, so that you'll be able to recognize and adjust your own style to effectively communicate with top performers.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Engaging Top Performers recognize the characteristics of a top performer recognize the importance of keeping top performers engaged recommend improvements to a workplace that will keep top performers engaged recognize leadership practices that attract top performers communicate effectively with a top performer Duration: 1 ...
$75.00
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Planning for Performance
by Skillsoft
Do you know if your team's goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.Audience: Managers, supervisors, and team leaders who need to manage performance on an individual and team levelObjectives: Planning for Performance recognize the value of having a performance management system recognize actions to take at different stages of the performance management process determine critical success factors for accomplishing specific strategic devise effective KPIs develop a role profile to clarify expectations Duration: 1 ...
$75.00
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Reviewing and Rewarding Performance
by Skillsoft
Managers often dread employee performance appraisals. However, these appraisals can be a positive experience for both manager and employee if you know the right way to handle them. Good performance needs to be rewarded, and how managers appraise performance and decide on rewards influences employee motivation and productivity. It's important to encourage open and positive performance-related discussions that increase employees' acceptance of their appraisal. Also, by matching rewards to performance, you can send powerful messages that your performance appraisal process is fair and meaningful. This course shows you how to rate employee performance objectively by applying a five-category rating scale. It then describes some strategies to prepare yourself and your employee for an annual appraisal meeting. Next, it instructs you in how to conduct such a meeting and gives you an opportunity to practice. Finally, it outlines some principles for developing effective rewards and presents a technique you can use to link compensation to different levels of performance.Audience: Managers, supervisors, and team leaders, who need to manage performance on an individual and team levelObjectives: Reviewing and Rewarding Performance rate an employee's performance approach performance appraisal meetings in the right way handle performance appraisal meetings effectively decide on performance-based pay percentages Duration: 1 ...
$75.00
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Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program
by Skillsoft
Is your mentoring program valuable? Does it contribute to the achievement of business goals? A mentoring program's survival depends on how successfully it contributes to mentee growth. Companies must make the best use of resources to remain competitive. When resources are stretched thin, organizations need to know how much their mentoring programs are contributing to the bottom line. Evaluating the progress of mentoring relationships and measuring the success of the mentoring program are vital to sustaining it. And knowing when to successfully and tactfully end mentoring relationships will make the best use of resources. This course considers how mentors can use self-assessment to identify and address skill gaps to maintain successful mentoring relationships. It also examines the qualitative and quantitative methods used to evaluate mentoring programs and how to assess the overall effectiveness of the program. Finally, the course provides guidelines on how to effectively end mentoring relationships when there are difficult circumstances or when the relationship has successfully completed its objectives.Audience: Anyone who wants to gain a foundation in mentoring, and managers and team leads who want to develop or refine their mentoring skillsObjectives: Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program recognize the steps for enhancing a mentoring relationship using results of a self-assessment match mentoring skills with self-assessment questions used for developing and monitoring those skills assess whether the correct steps are applied during a mentoring evaluation bring a mentoring relationship to a professional close in a given scenario Duration: 1 ...
$75.00
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Strategies for Successful Employee Onboarding: Assessing Program Success
by Skillsoft
When you can see measurable results from your onboarding program, it provides you with the information you need to make continuous improvements. In order to receive continuing support for your program, you need to demonstrate its benefits. But how can you know that your onboarding program is achieving what you set out to achieve? In order to ensure your program is having a positive effect on the organization, it's important to measure it for successes and shortfalls. This course introduces key areas to focus on when evaluating your onboarding program, including how to assess new hire adjustment levels. The importance of soliciting feedback from participants is stressed, as well as the common issues that arise during onboarding. The course also reviews metrics for measuring the success of the actual program such as retention rates, employee satisfaction, and time to competency.Audience: Team leads, supervisors, managers, and business professionals responsible for transitioning new employees into the organization and for the continued success of current employeesObjectives: Strategies for Successful Employee Onboarding: Assessing Program Success match onboarding feedback areas with example survey questions recognize common issues with onboarding determine how well a new employee has adjusted in given scenario recognize examples that indicate new hires have adjusted to their roles determine if the correct steps were taken to measure the success of onboarding in a given scenario match onboarding success benchmarks to examples of how they are measured Duration: 1 ...
$75.00
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Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships
by Skillsoft
Like all relationships, mentoring comes with its share of obstacles. Effectively building and maintaining a mentoring relationship is important for creating a satisfying and productive pairing. Although the mentee drives the growth phase of the mentoring relationship, the mentor's ability to effectively understand, gauge, probe, and respond to the issues the mentee brings to the table is a crucial aspect of maintaining a solid mentor-mentee bond. In this course, you'll learn how to manage the mentor-mentee relationship and how to respond appropriately to issues that arise. The course examines how to give constructive feedback that enables mentees to solve their own problems. It also provides guidelines on how to deal with program issues such as too much formality and too little support. It explains how to address interpersonal issues in order to sustain a valuable mentoring relationship. Finally, it looks at the unique issues that might arise when mentors and mentees are involved in a virtual mentoring relationship.Audience: Anyone who wants to gain a foundation in mentoring, and managers and team leads who want to develop or refine their mentoring skillsObjectives: Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships recognize how to manage mentoring relationships effectively determine whether a mentor is giving feedback appropriately in a given scenario address mentoring program issues in a given scenario recognize ways to address interpersonal issues in mentoring relationships Duration: 1 ...
$75.00
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Using Facilitation Skills as a Manager
by Skillsoft
Managers need to be good facilitators – in the broadest sense of the word. Being facilitative means empowering and collaborating with employees to get the work done. This course describes how to use facilitation skills to help others work more effectively. It explains how observation skills can help you understand how well people are working together and whether you may need to intervene to get things back on track. Another key facilitation skill covered in the course is using questions effectively to help others focus and engage in their work.Audience: Team leaders, supervisors, managers, and anyone who has a facilitator role in the workplaceObjectives: Using Facilitation Skills as a Manager determine the most appropriate role – facilitator, manager, or leader – for a given situation take steps to intervene appropriately to help others work more effectively in a given scenario use questions to help engage others in their work in a given scenario Duration: 1 ...
$75.00
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Facilitating Collaborative Processes
by Skillsoft
In order to develop better and more successful solutions to work-related issues, you need to engage employees in collaborative processes such as planning, decision making, and problem solving. And to do this well, you must be a good facilitator. This course describes how to support collaborative processes by drawing on the principles of facilitation. These principles include empowering employees to engage with work and take responsibility, encouraging them to be creative, sharing relevant information openly and honestly, and helping employees see connections between their work and the work of others. The course describes how to apply these and other principles in collaborative sessions. In particular, it examines visioning sessions, where you want employees to contribute their ideas on what an ideal future looks like, and decision-making sessions, where you need to guide employees to reach a consensus about an important issue.Audience: Team leaders, supervisors, managers, and anyone who has a facilitator role in the workplaceObjectives: Facilitating Collaborative Processes describe the principles of facilitation recognize how to conduct a collaborative visioning session recognize how to facilitate collaborative decision making take steps to facilitate consensus during a decision making session in a given scenario Duration: 1 ...
$75.00
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Challenges of Facilitating
by Skillsoft
Dealing with challenging situations and behaviors is a part of any manager's or leader's job. Being observant, knowing what questions to ask, and being able to deal with conflict effectively are facilitation skills that can help when a situation becomes difficult. Managers who observe early signs of dysfunctional behavior – behavior that impedes the progress of work in some way – can prevent disruptions and help employees to be more productive. And those managers who know how to facilitate conflict discussions effectively can promote healthy debate and resolution of issues. This course identifies ways to help prevent dysfunctional behavior by getting to know employees and establishing some ground rules. It also describes how to respond to objections and lack of commitment that may hinder work progress. It outlines a process for dealing with objections that includes clarifying what the objection is, summarizing it, and responding appropriately. Finally, the course covers techniques for facilitating productive conflict discussion that will encourage employees to agree on a solution.Audience: Team leaders, supervisors, managers, and anyone who has a facilitator role in the workplaceObjectives: Challenges of Facilitating identify ways to help prevent behaviors that may impede work progress respond to an objection during a work discussion recognize how to facilitate a conflict resolution discussion encourage a productive conflict discussion Duration: 1 ...
$75.00
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Strategies for Successful Employee Onboarding: An Introduction
by Skillsoft
What is employee onboarding and how does it differ from orientation? How can investment of time and money into such a program improve your organization? This course introduces the concept of employee onboarding and demonstrates that it's a wise investment if properly executed. Onboarding programs rebuke the old adage that it is HR who deals with new hires. On the contrary, it's managers who should be deeply involved for the program to be successful. This course provides managers with an insight into their unique role and outlines the benefits they reap from properly onboarding new hires. The course illustrates the key elements of an effective onboarding program, and explains how onboarding is different from traditional orientation. Rather than being an event, onboarding becomes an ongoing process that can last upwards of a year. During this time, employees have a greater chance of becoming acculturated with the organization, and will become more productive in a quicker period of time than with orientation alone. Furthermore, a successful onboarding program can greatly decrease employee turnover, as new employees feel engaged and motivated in their new roles.Audience: Team leads, supervisors, managers, and business professionals responsible for transitioning new employees into the organization and for the continued success of current employeesObjectives: Strategies for Successful Employee Onboarding: An Introduction distinguish between employee orientation and onboarding determine if an onboarding program has all the elements to make it successful identify the high-level of onboarding programs recognize the types of activities managers should undertake to onboard employees effectively Duration: 1 ...
$75.00
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Strategies for Successful Employee Onboarding: Getting Started
by Skillsoft
Rolling out an onboarding strategy can help your organization create more engaged new employees and help them embrace your company culture. This, in turn, helps reduce turnover rates and can have a positive impact on your bottom line. But where should you start with your onboarding program? If you think the process seems overwhelming, you're not alone. This course introduces actions you can take before the new hire arrives. It then considers the activities that should take place in the ensuing days, weeks, and months. It is the manager – not HR – who's responsible for the onboarding program and who can make or break the process. To that end, the course provides tips for how the manager can best embrace the process and be aware of the challenges it involves. The buddy system, a valuable part of the onboarding program, is explained in detail.Audience: Team leads, supervisors, managers, and business professionals responsible for transitioning new employees into the organization and for the continued success of current employeesObjectives: Strategies for Successful Employee Onboarding: Getting Started describe the challenges of the onboarding process choose a buddy in a given onboarding scenario determine if a manager created a compelling first-week experience for a new hire in a given scenario support a new hire in a given onboarding scenario identify the components of supportive onboarding Duration: 1 ...
$75.00
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Business Execution: Monitoring and Evaluating Initiatives
by Skillsoft
Execution isn't over once strategies have been implemented. Ongoing monitoring and evaluation of strategic implementation are needed to ensure the strategy continues to create value and that changes in circumstances are taken into account. Strategy is useless if it's static. Good execution requires a dynamic approach that scrutinizes the strategy's effectiveness at junctures and reacts by revising it if necessary. This course considers the importance of continually monitoring and evaluating strategy to ensure good execution. It looks at methods of monitoring the execution of strategy, such as actions plans, dashboards, strategic review meetings, and measuring employee engagement. And it demonstrates a four-step process for evaluating executed strategy and examines the methods of effectively revising strategy.Audience: Anyone who wants to initiate the conditions, implement the strategies, and provide support for business execution in their organizationObjectives: Business Execution: Monitoring and Evaluating Initiatives recognize the ways to effectively monitor execution of strategy determine if the correct steps for evaluating strategy were taken in a given scenario recognize reasons why strategy ceases to work recognize how to revise strategy for good execution Duration: 1 ...
$75.00
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Business Execution: Linking Strategy to People and Operations
by Skillsoft
Creating exceptional strategy doesn't on its own guarantee it'll be executed successfully. Your people must develop an understanding of the strategy, and your work processes must be tightly aligned to maximize organizational performance. So how do you communicate strategy and secure alignment? Strategy needs to be translated from high-level themes into individual strategic goals. Otherwise, the strategy will be difficult to execute. Operational processes must work together to achieve goals because strategic progress is faster when business units are aligned, rather than working in isolation. This course offers techniques for effectively communicating a common understanding of the mission, values, and vision that drives your strategy. You'll learn how to cascade balanced scorecard objectives to help employees understand how department strategy and their personal work connect to organizational goals. The course also explains the importance of incentives to achieve objectives and of evaluating organizational competencies to develop employees who can execute your organizational strategy.Audience: Anyone who wants to initiate the conditions, implement the strategies, and provide support for business execution in an organizationObjectives: Business Execution: Linking Strategy to People and Operations recognize how to effectively communicate business strategy recognize best practices for cascading balanced scorecards recognize how to help employees link personal with strategic objectives analyze the process used to assess employee competencies in a given scenario Duration: 1 ...
$75.00
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Implementing and Assessing a Succession Planning Program
by Skillsoft
Succession planning involves more than just identifying high potentials for key areas and positions. How do you prepare those individuals for future work requirements and performance? And how do you know if your succession planning program is working? You have to systematically close the development gaps between what possible successors can do and what they'll be required to do for future positions. This involves creating individual development plans that meet professional growth expectations and organizational objectives. Once implemented, you then need to monitor your plans to ensure objectives are being met. In this course, you'll learn the steps necessary to implement individual development plans, including how to formulate and develop learning objectives that close the gaps between present and future performance. And you'll explore how to assess your succession planning program and determine its success by using effective measurement criteria.Audience: Managers, business leaders, HR professionals or individuals needing to initiate, develop and implement succession planning within an organization.Objectives: Implementing and Assessing a Succession Planning Program recognize characteristics of effective succession planning program development determine effective learning for an individual development plan in a given scenario sequence the steps to take to implement an individual development plan match assessment methods to examples recognize appropriate metrics for assessing a succession program in a given scenario Duration: 1 ...
$75.00
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Setting and Managing Priorities within the Organization: Communication
by Skillsoft
As a manager, you're responsible for ensuring that your team is focused on priorities – the goals that further your organization. But you can't achieve this without effective communication. You must convey to your employees what the priorities are, why they are priorities, and what their role is in advancing those priorities. Otherwise your team will be pulling in different directions rather than being united by a common sense of purpose. This course explains the elements of effective communication specific to laying out priorities. It gives you guidelines on preparing and developing a message that will resonate with your team. And it teaches you delivery and listening techniques to help you engage your employees in the priorities to motivate them to take action as a team with a clear focus.Audience: Team leads, supervisors, managers, directors, and strategic planners who manage organizational priorities to drive organizational successObjectives: Setting and Managing Priorities within the Organization: Communication prepare to communicate priorities to employees recognize guidelines for communicating a priorities message to an employee recognize how to listen effectively when discussing priorities with an employee communicate priorities effectively in a given scenario Duration: 1 ...
$75.00
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Business Execution: Crafting a Business Strategy that Executes
by Skillsoft
Good planning gives your company a competitive advantage. However, a large proportion of the planned strategy often fails to materialize. This isn't because of unforeseeable events but because the plans lack reality, failing to fully assess the implementation capabilities of the organization and its position within the environment. Executable strategy begins with a clearly-defined strategic direction that considers existing strategy, as well as internal and external influences. Strategic themes then enable an organization to develop a workable strategy that aligns with its goals. This course covers the criteria for creating an executable strategy. It helps you to develop a strategy by demonstrating how to evaluate strategic initiatives and then prioritize, assign accountability, and translate those initiatives into short-term actionable targets. The course also shows you how to direct your organization's strategy by appropriately allocating resources to make those actions a reality. And it focuses on how to create a strategy that's planned, integrated, measurable, and supportable.Audience: Anyone who wants to initiate the conditions, implement the strategies, and provide support for business execution in their organizationObjectives: Business Execution: Crafting a Business Strategy that Executes apply the steps to define executable strategy in a given scenario assess whether the steps for strategically selecting executable initiatives have been followed in a given scenario apply the steps for creating strategic targets and assigning resources in a given scenario Duration: 1 ...
$75.00
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Developing Learning Practices
by Skillsoft
Today's organizational leaders know that cultivating a learning culture means more than providing training sessions – it means sustaining an ongoing process of learning using various practices, all integrated with the operations and routines of the business. It means analyzing needs and planning strategically before launching a learning initiative. It means setting up diverse opportunities for acquiring, creating, and sharing knowledge. And it means ensuring that employees have the chance to practice and apply what they have learned in a way that makes a significant difference to the business. This course delves into four key practices that augment and support organizational learning: planning for learning, building knowledge, diffusing knowledge, and applying knowledge in the organization. For each of these practices, the course outlines strategies and guidelines that help bolster the organization's learning culture and its competitiveness within its given market.Audience: Managers and leaders who want to understand how to develop a commitment to learning in their organizationObjectives: Developing Learning Practices apply key steps in a development needs assessment recognize examples of strategies that facilitate specific types of knowledge building recognize examples of actions that promote the diffusion of knowledge through an organization recognize actions that promote long-term changes based on learning Duration: 1 ...
$75.00
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Establishing the Conditions for a Learning Culture
by Skillsoft
What does it mean to create a culture of learning? What conditions are required for such a culture to develop? For many organizations, developing a culture of learning requires a fundamental shift in thinking. Several small changes in thinking and behavior can collectively shift the direction of a company toward one that's centered on learning. This course introduces various conditions that together facilitate a culture of learning. It examines the numerous obstacles that must be overcome before moving to a learning culture, including deeply engrained individual beliefs, systems of hierarchy, and lack of transparency. For each obstacle faced, the course introduces practical solutions to overcome it. It also explores in detail one of the most important conditions for learning: employee motivation. Without motivation, employees will be less receptive to learning programs, and thus less likely to use their learning for the greater organizational good. And the course offers strategies for tapping into intrinsic motivations and generating an enthusiasm for personal improvement that will help sustain a strong learning culture.Audience: Managers and leaders who want to understand how to develop a commitment to learning in their organizationObjectives: Establishing the Conditions for a Learning Culture recognize examples of the organizational conditions required for a strong learning culture to develop recognize how specific workplace obstacles can impair organizational learning determine how and why to establish a given condition for a culture of learning recognize the use of key strategies for motivating employees toward learning Duration: 1 ...
$75.00
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Fundamentals of Organizational Learning
by Skillsoft
Organizational learning is often considered a luxury, and the tendency to focus on the 'here and now' can shift attention away from the need for continuous learning at all levels of the organization. The reality, however, is that organizations that develop a learning culture will not only weather difficult times better than most, but will flourish in an ultra-competitive global market. This course introduces the concept of organizational learning, and its benefits to individual employees as well as the organization as a whole. It examines the role of training, knowledge management, and technology in facilitating organizational learning, and stresses the pivotal role of the learning culture. By exploring the essential elements and indicators of a pro-learning culture, the course prepares you to assess your current workplace and determine how conducive it is to learning. In a world that's becoming smaller by the day, developing a learning organization is paramount – it'll increase your competitiveness, and create more satisfied, goal-oriented employees.Audience: Managers and leaders who want to understand how to develop a commitment to learning in their organizationObjectives: Fundamentals of Organizational Learning recognize the importance and value of organizational learning describe the role of training, knowledge management, and technology in organizational learning distinguish between training and learning recognize the essential elements of a learning culture assess the learning culture of an organization Duration: 1 ...
$75.00
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Evaluating and Sustaining Organizational Learning
by Skillsoft
Creating a learning organization is important, but the real value comes in aligning learning with company goals and strategies. Leaders must constantly ask the question "How has this learning process helped achieve organizational goals or short and long-term strategies?" A favorable answer will help justify further efforts to strengthen your learning culture. Learning is a process, not an event, and therefore requires ongoing attention and support from leaders to sustain its momentum. This course examines ways in which learning can expand, grow, and continue to be part of an organization's future. It looks at ways in which learning can be measured, both on an individual level and on an organizational level. And it shows how learning can result in several possible positive outcomes, including greater employee engagement, quicker product roll out, and improved customer service. These and other changes brought about by learning must be measured to ensure that the worth of learning initiatives is quantifiable and visible to all key stakeholders.Audience: Managers and leaders who want to understand how to develop a commitment to learning in their organizationObjectives: Evaluating and Sustaining Organizational Learning recognize examples of strategies that sustain a culture of learning perform key steps in evaluating a learning effort recognize examples of effective approaches for assessing and reporting the organizational impact of learning distinguish between key components in an assessment of ROI Duration: 1 ...
$75.00
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Capital Budgeting: Discounted Payback Period and Profitability Index
by Skillsoft
When it comes to deciding which new projects to invest in, organizations rely on quantitative tools to objectively compare different proposals. Using measures such as profitability index (PI) and discounted payback period (DPBP), decision makers assess which projects to undertake – the ones that will maximize the value of the organization. These tools account for changes in the value of future cash flows due to the time value of money. This course presents two tools commonly used in the capital budgeting process, profitability index and discounted payback period, and demonstrates how to calculate each. It explores the strengths and limitations of these tools, and describes how organizations use them to guide their investment decisions.Audience: Finance and nonfinance professionals, functional managers, executives, and all individuals in key roles involved directly or indirectly with the capital budgetary planning and process in an organizationObjectives: Capital Budgeting: Discounted Payback Period and Profitability Index recognize the benefit of considering the time value of money when quantitatively assessing capital projects perform a preliminary screening of a capital budgeting project based on the discounted payback period (DPBP) distinguish between strengths and limitations of the DPBP method calculate profitability index (PI) and use it to make a capital budgeting decision distinguish between NPV and PI in terms of their strengths and limitations determine which quantitative method or methods will be most useful for making capital budgeting decisions in a given scenario Duration: 1 ...
$75.00
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Capital Budgeting: Net Present Value and Internal Rate of Return
by Skillsoft
Organizations rely heavily on quantitative tools such as net present value (NPV) and internal rate of return (IRR) measures to assess which projects to undertake through the capital budgeting process. These tools are based on the time value of money concept, which enables you to calculate the present value of expected project returns and compare projects based on their present value. The course explains the time value of money concept, and shows how to determine net present value and internal rate of return for projects. It explores the strengths and limitations of each of these methods for making decisions, and demonstrates how to use their decision rules to determine which capital investment projects will add the most value to your organization.Audience: Finance and nonfinance professionals, functional managers, executives, and all individuals in key roles involved directly or indirectly with the capital budgetary planning and process in an organizationObjectives: Capital Budgeting: Net Present Value and Internal Rate of Return recognize the value of quantitative assessment techniques describe the time value of money calculate net present value (NPV) for a project interpret NPV under various project circumstances using the NPV decision rules apply the IRR decision rule use NPV and IRR to assess potential projects Duration: 1 ...
$75.00
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Auditing for Cash and Inventories
by Skillsoft
Managers, investors, and various other stakeholders use a company's detailed financial information to plan various budgets, investment profiles, and risk measures, among other things. When auditing a company, the auditor's job is to ensure that all the financial information is reasonably accurate as well as provide feedback on areas that seem to have weak internal controls. Auditors are particularly concerned with the cash and inventory accounts, as these can easily be manipulated through fraudulent activities and prone to material misstatements. Cash is especially at high risk because it can be easily transferred. This course describes what auditors have to consider when auditing cash and inventories. It presents the methodology for auditing cash, which consists of listing the audit objectives for cash transactions and performing a series of tests on internal controls and on recording transactions to ensure these objectives are met. The course also describes how the risks related to inventories are identified. And it outlines the different types of tests that can be performed to determine whether the reporting of physical flow of inventories and their related costs is correct.Audience: Managers, departmental leaders, prospective auditors, and all individuals interested in or involved in the auditing function in their organization, and those looking for an introduction to the audit functionObjectives: Auditing for Cash and Inventories identify the responsibilities of the auditor in auditing cash describe auditors' considerations when auditing inventories recognize appropriate for auditing cash transactions identify appropriate tests to perform to audit the recording of cash inflows and outflows describe analytical procedures that can be used to identify any misstatements that may affect costs of goods reported identify the types of tests to perform when auditing the physical flows of inventories Duration: 1 ...
$75.00
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Auditing the Revenue Cycle
by Skillsoft
Modern corporations often operate in a global context and are required to collect volumes of information to be used for future decisions or to be included as part of the organization's financial statements. The systems and processes used to capture, manipulate, and communicate this information must be dependable, accurate, and safe. Auditors are required to provide reasonable assurance that the information flow within these systems and processes is not fictitious, but represents true economic transactions, is as complete and accurate as possible, is accounted for at the correct periods, and is properly classified and recorded in the financial statements. This course examines the audit function related to the revenue cycle, specifically the auditing of sales data flow through the systems and processes that capture and record it. First, it looks at the objectives of the revenue transaction cycle audit. Then it describes the revenue cycle and how to perform control tests and substantive tests to assess how well the stated objectives are being met. The course ends with presenting the auditor's findings and recommendations to the audit committee and management.Audience: Managers, departmental leaders, prospective auditors, and all individuals interested in or involved in the auditing function in their organization, and those looking for an introduction to the audit functionObjectives: Auditing the Revenue Cycle sequence examples of the steps of the sales process match transactions of the sales cycle to audit determine how internal controls related to the sales transaction cycle should be examined in a given scenario recognize the appropriate testing strategy to use in a given scenario describe how the audit of the revenue cycle is reported Duration: 1 ...
$75.00
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Auditing for Internal Control and Risk Assessment
by Skillsoft
Strong corporate governance is a feature shared by some of the world's most highly reputable and successful companies. It is a set of processes, behaviors, and rules used to ensure that company employees act in the best interest of the company's stakeholders. An important aspect of good corporate governance is the company's ability to establish strong internal controls and risk management processes to meet stated objectives. Internal and external auditors provide opinions on the ability of these systems to manage various risks inherent in the company's business. In this course, you will learn how to assess internal control and risk management processes as part of an audit. You'll learn what internal control is and examine its components: the internal control environment, identifying and assessing sources of risk, internal control procedures, information and communication, and monitoring. The course also outlines how to select which internal control procedures to review in an audit and what actions to take based on the outcomes of this review, as well as how to assess internal control in an organization that uses the enterprise risk management (ERM) framework.Audience: Managers, departmental leaders, prospective auditors, and all individuals interested in or involved in the auditing function in their organization, and those looking for an introduction to the auditing functionObjectives: Auditing for Internal Control and Risk Assessment identify what internal control aims to achieve follow steps to assess internal control processes as part of creating an overall audit plan in a given scenario match components of internal control to examples determine whether a given internal control procedure requires further testing identify the general principles to follow when auditing an organization that uses the ERM framework sequence examples of the phases to take to review the ERM framework Duration: 1 ...
$75.00
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Capital Budgeting: Capital Allocation
by Skillsoft
No organization can claim to have an infinite amount of capital for funding projects. Capital rationing is a fact of organizational life that often requires decision makers to make difficult choices between promising investments. In deciding which projects to accept or reject, an organization must not only perform a quantitative assessment to choose the most profitable projects, but also assess a variety of qualitative factors to analyze the impact and feasibility of each project. Quantitative assessment leads to sound capital allocation based on projected cash flows, while qualitative assessment adds an element of risk management, relying on the experience and knowledge of those familiar with the business. Once capital is allocated and projects are implemented, it's important to continue to monitor the projects' progress. A post-implementation audit is an important follow-up, used to detect any deviations from the forecasted results and to gain experience that can be used in making future capital budgeting decisions. The course introduces the process of allocating capital based on qualitative assessment factors, and incorporating other qualitative factors – such as the priority of projects – into the allocation of decisions. It also briefly covers project monitoring and post-implementation auditing.Audience: Finance and nonfinance professionals, functional managers, executives, and all individuals in key roles involved directly or indirectly with the capital budgetary planning and process in an organizationObjectives: Capital Budgeting: Capital Allocation describe capital allocation describe common quantitative measures used in capital allocation decisions recognize how qualitative factors can influence capital budgeting decisions rank projects based on qualitative factors allocate capital based on quantitative information about projects describe the benefits of post-implementation auditing Duration: 1 ...
$75.00
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Risk Management: Dealing with Risk
by Skillsoft
The most desirable objective of risk management is to eliminate risk uncertainty, whether for threats or opportunities. But what happens when that's not an option? Even the most thorough planning is subject to risk, and the best leaders are the ones who know how to respond effectively to risk, whether for a threat or an opportunity. This course examines the third stage of risk management – dealing with risk. It provides general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. And it outlines strategies specific to dealing with threats and opportunities.Audience: Decision makers at all levels in an organization interested in learning about the issues relating to risk and risk managementObjectives: Risk Management: Dealing with Risk distinguish between the types of responses to threats distinguish between the types of responses to opportunities respond effectively to an opportunity calculate the contingency reserve for a given set of risks recognize examples of contingent response strategies Duration: 1 ...
$75.00
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Developing the Strategic Thinking Skill of Seeing the Big Picture
by Skillsoft
When you think strategically, you consider the impact of your decisions and activities over time. You take a step back and assess how everything fits with everything else. This type of holistic, or big picture, thinking is almost constantly used by effective strategic thinkers. Big-picture thinking generates ideas and possibilities, stretching beyond short-term concerns or a parochial focus on one part of the organization. This course aims to help you develop this strategic thinking skill. It describes how the ideas of systems thinking can help you elevate your perspective, become skillful at making sense out of opposites and contradictions, and better understand cause and effect while managing your department. It also explains actions you can take to encourage big-picture thinking, such as aligning your department goals with those of the organization, considering how your actions and decisions affect a variety of stakeholders, and identifying and analyzing external factors. In addition, the course describes how understanding the organizational value chain can help you connect to the organization's strategy and strategic plans and, in turn, implement them more effectively.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skillsObjectives: Developing the Strategic Thinking Skill of Seeing the Big Picture recognize how to use the ideas of systems thinking to gain a sense of the big picture choose the approaches that best take into account external organizational factors in a given scenario recognize actions that encourage big-picture thinking in relation to the internal context of an organization recognize how an understanding of the organizational value chain can help you see the big picture Duration: 1 ...
$75.00
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Developing the Capacity to Think Strategically
by Skillsoft
Do you look at organizational opportunities and problems from a broad perspective? Do you keep in mind the potential impact your decisions and everyday business may have on other stakeholders in and outside the organization? Do you take a holistic view of the issues you face in your day-to-day activities? A strategic thinker does all these things and, by doing so, helps an organization reach its strategic goals. But strategic thinking isn't just for top executives. It's important that all functional managers, departmental leaders, and professionals in an organization learn how to think strategically. It can help them better manage their business units. With the goal of helping you to develop your capacity to think strategically, this course describes what strategic thinking is – in particular, how it differs from operational thinking and strategic planning. It explores the personal traits of effective strategic thinkers, as well as some barriers to strategic thinking. And it describes ways you can help develop your capacity for thinking strategically by recognizing the importance of being creative, being prepared to deal with the complexity of different levels and views, and being aware of what's going on inside and outside your organization.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skillsObjectives: Developing the Capacity to Think Strategically describe the characteristics of strategic thinking distinguish between different levels of strategy determine which traits of a strategic thinker are exemplified in a given scenario recognize examples of how you can develop the capacity to think strategically Duration: 1 ...
$75.00
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Business Planning Essentials: Performing Key Analyses
by Skillsoft
Business plans are created for many different reasons – to get funding for a project, to evaluate future growth, or to fulfill strategic initiatives. But many plans go out of date before they're even complete. Changes happen fast in business and, for a plan to have any value, it needs to evolve with your organization and stay relevant in the face of uncertainty. Ongoing analyses of the internal and external environments are important to help keep plans relevant. This course describes how to carry out an internal analysis, including the assessment of your organization's market strategy, resources, organizational structure, and financial position. It shows how understanding internal factors can guide you in writing a business plan that reflects the strengths and resources of the organization. The course also explains the key elements examined in any external analysis, such as the competitive landscape and industry trends, and how these factors may inform your business plan and help ensure it is both relevant and compelling. Finally, the course covers how to use the results of your analyses to identify important opportunities, like new demand or market growth, and challenges – such as changing customer needs or threats from substitutes – that may need to be addressed in the business plan.Audience: Business leaders, professionals, and managers who want to gain or refine their skills for planning and developing strategic business plansObjectives: Business Planning Essentials: Performing Key Analyses describe how the results of an internal analysis inform a business plan recognize how to conduct an external analysis identify market influences that may affect your business plan determine how a SWOT analysis affects a business plan in a given scenario Duration: 1 ...
$75.00
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Risk Management: Identifying Risk
by Skillsoft
Risk is the driving force behind every business venture, so it's important to understand risk and plan for it. Even though the best leaders are accomplished decision-makers who know how to make tough choices on the fly, in today's business environment you must know how to proactively identify risk factors, and how to recognize when business ventures are at risk of becoming critical situations. This course examines the first stage of risk management - identification of risk factors. It also presents several risk identification techniques, including how to use root cause identification, the Delphi technique, and brainstorming sessions to identify risks.Audience: Decision makers at all levels in an organization interested in learning about the issues relating to risk and risk managementObjectives: Risk Management: Identifying Risk differentiate between internal and external risks determine the most appropriate risk identification techniques to use for a given situation recognize guidelines for conducting a brainstorming session to identify project risks recognize actions you can take to overcome various challenges you may encounter when facilitating a brainstorming session to identify risks conduct a brainstorming session to identify the risks of a project Duration: 1 ...
$75.00
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Business Planning Essentials: Preparing for Implementation
by Skillsoft
One of the most difficult aspects of business planning is moving from strategic thinking to action. This course describes activities that help coordinate the implementation of business plans, including developing action plans, determining how the implementation should be measured and monitored, as well as how to assess outcomes. It details how to use an action planning process to facilitate business plan implementation. This process entails steps such as clarifying the outcomes you want, listing the actions necessary to achieve those outcomes, assigning responsibilities, and determining resources needed. Finally, the course explains how to develop a reporting and monitoring structure in order to help ensure a more streamlined implementation process.Audience: Business leaders, professionals, and managers who want to gain or refine their skills for planning and developing strategic business plansObjectives: Business Planning Essentials: Preparing for Implementation describe the connection between planning, implementation, and control recognize how to coordinate the implementation of a business plan use action planning to facilitate the implementation of a business plan recognize ways to build support for implementation of a business plan recognize how to create a reporting structure that facilitates the implementation of a business plan describe components of a plan-modification process Duration: 1 ...
$75.00
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Risk Management: Assessing Risk
by Skillsoft
Risk is the driving force behind every business venture, so it's important to understand risk and plan for it. In order to manage risk, however, leaders first need to assess the risk factors that threaten their organization so that they can create a strategy to avoid or mitigate that risk. This course examines the techniques commonly used to assess risk, including opportunity assessment, and threat assessment using FMEA - Failure Mode and Effect Analysis.Audience: Decision makers at all levels in an organization interested in learning about the issues relating to risk and risk managementObjectives: Risk Management: Assessing Risk determine the techniques most appropriate to assess risks recognize key risk assessment concepts assess an opportunity calculate the risk priority number for a threat Duration: 1 ...
$75.00
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