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Dealing with Difficult People (7 courses)
by MindLeaders
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. ...
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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
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Principles of Accounting and Finance for Non-financial Professionals
by Skillsoft
Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles. This course also takes you through the steps in the accounting process and helps you recognize how business transactions affect various financial statements and the bottom-line of your business.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Principles of Accounting and Finance for Non-financial Professionals recall the basic accounting equation identify the key differences between cash- and accrual-based accounting match phases of the accounting process with actions that are performed at each phase match each basic accounting principle to its description recognize how a business transaction affects a financial statement in given examples identify four types of financial risks Duration: 1 ...
$75.00
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Cash Flow Management Essentials for Non-financial Professionals
by Skillsoft
Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of working capital on cash flow. Finally, some strategies for sound cash flow management are also presented.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Cash Flow Management Essentials for Non-financial Professionals classify examples of cash flow as operating, investing, or financing activities calculate the potential cash gain when reducing the Total Business Float, given the annual sales volume, in a case-based example recognize the effect an increase or decrease in working capital has on cash flow determine which cash management techniques will help achieve the cash management strategy for a given scenario Duration: 1 ...
$75.00
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Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Finally, the course demonstrates how common business transactions affect an organization's financial condition with the help of an example.Audience: Non-financial professionals who wish to become familiar with or refresh their knowledge of the financial statements and their elementsObjectives: Financial Statements for Non-financial Professionals calculate the gross profit, income from operations, and net income from given Income Statement data calculate the value of different types of cash flows in a Cash Flow Statement determine the value of Assets, Liabilities, and Shareholders' Equities in a Balance Sheet recognize how common business transactions affect an organization's financial statements in an example Duration: 1 ...
$75.00
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Setting and Managing Priorities within the Organization: Mission and Goals
by Skillsoft
Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals. Next it takes you through a step-by-step process for ensuring that the departmental goals you create are suitably aligned with the strategic objectives of the organization. This includes helping you identify imperatives for action that keep you focused and on track to meet your objectives and ensure your team is working effectively through properly identified priorities.Audience: Team leads, supervisors, managers, directors, and strategic planners who manage organizational priorities to drive organizational successObjectives: Setting and Managing Priorities within the Organization: Mission and Goals distinguish different kinds of business goals recognize the benefits of setting goals recognize how to set effective goals for organizational units align unit goals with company-wide goals and mission derive imperatives from unit goals Duration: 1 ...
$75.00
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The Essentials of Budgeting for Non–financial Professionals
by Skillsoft
Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting. Finally, the course takes you through variance analysis and how to use a variance report as part of the budgetary control process.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Essentials of Budgeting for Non–financial Professionals identify the characteristics of an effective budget sequence the key phases of the budgetary planning process match budget elements with the type of budget in which they should be recorded identify key characteristics, advantages, and limitations of two different approaches to budgeting recognize variances that are worth investigating Duration: 1 ...
$75.00
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Leadership Essentials: Building Your Influence as a Leader
by Skillsoft
Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practice methods for influencing effectively and ethically.Audience: Supervisors, managers, directors, and individuals wanting to develop their leadership skillsObjectives: Leadership Essentials: Building Your Influence as a Leader recognize and classify examples of techniques for influencing people recognize actions that use politics to influence others in a positive way use influence techniques to persuade others while avoiding the negative use of politics, in a given scenario Duration: 1 ...
$75.00
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Talent Management: Basics
by Skillsoft
Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.Audience: Individuals who want to develop their talent management skillsObjectives: Talent Management: Basics recognize why talent management is important identify key concepts related to talent management identify key activities for each component of talent management recognize the role of managers in implementing a talent management strategy Duration: 1 ...
$75.00
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Introduction to Information Security
by Skillsoft
Information security plays an important part in the daily work of all users, from the office user to the remote user, regardless of their role in the organization. This course examines corporate security and how it affects end users, along with the best ways to secure your work environment, whether you work in an office, on the go, or at home. This course also examines security issues surrounding e-mail, the Internet, and social engineering.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Introduction to Information Security describe the role of the end user in maintaining information security recognize policies for creating a secure workspace environment recognize policies for remote users recognize your role in maintaining information security in the workplace differentiate between workplace and remote user security policies Duration: 1 ...
$75.00
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Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
by Skillsoft
E-mail has become the most used communications medium in corporate networks today, with this high usage, comes an ever increasing need to understand the security considerations involved and how the end user can help in making sure E-mail security is maintained. Social networking, and the use of social media websites has added another level of complexity to network security as users are able to open security holes if the wrong type of information is made public. This course examines the ethical use of E-mail, guidelines for using E-mail safely, and how to deal with issues as they arise. This course also examines social networking, social media, the proper use of the Internet at work, and the security issues that can arise from posting or discussing corporate information on social media sites.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Using E-mail, the Internet, and Social Media Safely in a Corporate Environment identify the guidelines for safely using e-mail in a corporate environment recognize how to handle an unsolicited e-mail in the workplace recognize the guidelines for using the Internet and social media safely in a corporate environment determine which e-mail safety guidelines have not been followed, given a scenario determine how to handle an unsafe online activity in the workplace, given a scenario use a social media site safely in the workplace Duration: 1 ...
$75.00
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SMART Evaluación de Formación Técnica Nivel 2 - Examen Final
by SMART Technical
Este curso es la Evaluación Certificación de Formación Técnica Nivel 2.
$199.00
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Photoshop CS4 (13 courses)
by MindLeaders
Adobe Photoshop CS4 is the leading digital image editing software. The Photoshop CS4 interface lets you work intuitively to design and manipulate images for print layouts, web publishing, multimedia, video, and photography. Photoshop CS4 is the perfect tool for establishing a workflow that can help you express creativity in visual form. ...
$29.99
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Instalación de las pizarras interactivas SMART Board Serie 600: Evaluación
by SMART Technical
Esta es la evaluación del curso por créditos del Espacio de aprendizaje SMART para la formación técnica sobre la pizarra digital interactiva SMART Board serie 600. ...
$199.00
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Leadership (Videos) (25 courses)
by MindLeaders
When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Features: This series is presented using streaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ...
$29.99
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Personal Productivity: Self-organization and Overcoming Procrastination
by Skillsoft
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and eradicating time-wasting activities can reduce the desire to put things off. The key to becoming your most productive self is to embrace organization and to overcome procrastination. This course introduces you to ways of becoming organized to help you accomplish more with the hours you have. It examines the common reasons for procrastination and ways you can overcome them in the workplace. Overcoming the desire to procrastinate can be aided by implementing a strong system of organization. The course presents ways to develop the discipline required to get things done, guidance on setting priorities, as well as approaches to overcommitment.Audience: Individuals wishing to improve their productivity in the workplace.Objectives: Personal Productivity: Self-organization and Overcoming Procrastination recognize the causes of workplace procrastination recognize the benefits of overcoming procrastination recognize ways to develop discipline in a given scenario address time-wasting activities in a given scenario recognize how to set priorities and keep focused say "no" and avoid overcommitment in a given scenario Duration: 1 ...
$75.00
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Fundamentals of Business Management (3 courses)
by MindLeaders
The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. ...
$29.99
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Interpersonal Communication: Listening Essentials
by Skillsoft
Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker's communication.Audience: Individuals who want to develop or refresh their interpersonal communication skillsObjectives: Interpersonal Communication: Listening Essentials recognize how to overcome the listening barriers exhibited in a given scenario recognize behaviors and thought patterns that demonstrate key active listening techniques distinguish between examples of the four levels of listening provide appropriate verbal feedback to demonstrate or clarify understanding in a given scenario Duration: 1 ...
$75.00
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Effective Presentations (4 courses)
by MindLeaders
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations. ...
$29.99
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The Time Value of Money and Investment Decisions for Non-financial Professionals
by Skillsoft
The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee training, or technology, based on their future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some effective methods to evaluate the desirability of decisions involving capital expenditures and investment. This course covers two of these methods – Payback Period and Net Present Value – in greater detail to help you choose between different investment options.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Time Value of Money and Investment Decisions for Non-financial Professionals calculate the present and the future value of a single amount in given scenarios recognize the key characteristics of three methods for capital budgeting calculate the Payback Period of different investment options determine the best investment among different options using the Net Present Value method Duration: 1 ...
$75.00
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Analyzing Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company’s performance to a number or key indicators, including your competitors, industry averages and benchmarks. This course presents and discusses many methods for analyzing financial statements from a non-financial professional's perspective. It determines and interprets the key profitability, efficiency, liquidity, and solvency ratios using scenarios. It also explains horizontal and vertical analysis of the financial statements using real life examples.Audience: Individuals who want to gain understanding or refresh their knowledge of financial statements analysis techniquesObjectives: Analyzing Financial Statements for Non-financial Professionals determine the value of a company's key profitability and efficiency ratios in a scenario calculate liquidity and solvency ratios classify examples as reflecting the use of horizontal or vertical analysis Duration: 1 ...
$75.00
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Preparing for an Internal Interview
by Skillsoft
Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want to waste. Climbing the organizational ladder takes more than a view from the inside, though. You also need to prove you're ready for the next step in your career. You must be able to create the right impression to show you're competent and ready to perform to the challenges that will come with your new role. This course explores three essential steps in preparing for an internal interview: improving your inside knowledge; assessing your skills, accomplishments, and values; and preparing strong answers to the questions you'll face in the interview.Audience: Individuals preparing for an interview within the organization where they are employedObjectives: Preparing for an Internal Interview recognize types and sources of information that will be useful to you in preparing for an internal interview describe how to assess your personal assets in preparation for an internal interview prepare effective responses to anticipated interview questions Duration: 1 ...
$75.00
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Personal Productivity Improvement: Managing Your Workspace
by Skillsoft
Business professionals know how difficult it can be to juggle multiple tasks, and often deal with an influx of paperwork and requests each day. When the workday begins, it can be challenging to know where to start, and employees often become overwhelmed. A major contributor to these feelings can be a disorganized workspace. If you work in a state of chaos, your mind will follow. By becoming more organized, you can also become more productive and avoid procrastination. This course provides business professionals with the information they need to implement positive changes in their working space. It addresses the overwhelming nature of tackling a space that's piled-high with paper, has a disorganized physical or digital filing system, or is overrun with e-mails. You'll begin the process one small area at a time until they have created a well-functioning, productive workspace. Once this is achieved, you'll also be reminded that workspace management is an ongoing process, rather than an event - that is, improvements must be maintained.Audience: Individuals wishing to improve their productivity in the workplaceObjectives: Personal Productivity Improvement: Managing Your Workspace recognize how you can benefit from managing your workspace effectively apply the process for creating a clutter-free workspace in a given scenario recognize the principles of effective filing recognize techniques for managing digital files manage your e-mail in a given scenario recognize how to maintain a productive workspace Duration: 1 ...
$75.00
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Managing Meetings for Productivity and Effectiveness
by Skillsoft
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.Audience: Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.Objectives: Managing Meetings for Productivity and EffectivenessDuration: 0.2 ...
$75.00
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