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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
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Principles of Accounting and Finance for Non-financial Professionals
by Skillsoft
Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles. This course also takes you through the steps in the accounting process and helps you recognize how business transactions affect various financial statements and the bottom-line of your business.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Principles of Accounting and Finance for Non-financial Professionals recall the basic accounting equation identify the key differences between cash- and accrual-based accounting match phases of the accounting process with actions that are performed at each phase match each basic accounting principle to its description recognize how a business transaction affects a financial statement in given examples identify four types of financial risks Duration: 1 ...
$75.00
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Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Finally, the course demonstrates how common business transactions affect an organization's financial condition with the help of an example.Audience: Non-financial professionals who wish to become familiar with or refresh their knowledge of the financial statements and their elementsObjectives: Financial Statements for Non-financial Professionals calculate the gross profit, income from operations, and net income from given Income Statement data calculate the value of different types of cash flows in a Cash Flow Statement determine the value of Assets, Liabilities, and Shareholders' Equities in a Balance Sheet recognize how common business transactions affect an organization's financial statements in an example Duration: 1 ...
$75.00
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Cash Flow Management Essentials for Non-financial Professionals
by Skillsoft
Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of working capital on cash flow. Finally, some strategies for sound cash flow management are also presented.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Cash Flow Management Essentials for Non-financial Professionals classify examples of cash flow as operating, investing, or financing activities calculate the potential cash gain when reducing the Total Business Float, given the annual sales volume, in a case-based example recognize the effect an increase or decrease in working capital has on cash flow determine which cash management techniques will help achieve the cash management strategy for a given scenario Duration: 1 ...
$75.00
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The Essentials of Budgeting for Non–financial Professionals
by Skillsoft
Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting. Finally, the course takes you through variance analysis and how to use a variance report as part of the budgetary control process.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Essentials of Budgeting for Non–financial Professionals identify the characteristics of an effective budget sequence the key phases of the budgetary planning process match budget elements with the type of budget in which they should be recorded identify key characteristics, advantages, and limitations of two different approaches to budgeting recognize variances that are worth investigating Duration: 1 ...
$75.00
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Leadership Essentials: Building Your Influence as a Leader
by Skillsoft
Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practice methods for influencing effectively and ethically.Audience: Supervisors, managers, directors, and individuals wanting to develop their leadership skillsObjectives: Leadership Essentials: Building Your Influence as a Leader recognize and classify examples of techniques for influencing people recognize actions that use politics to influence others in a positive way use influence techniques to persuade others while avoiding the negative use of politics, in a given scenario Duration: 1 ...
$75.00
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Setting and Managing Priorities within the Organization: Mission and Goals
by Skillsoft
Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals. Next it takes you through a step-by-step process for ensuring that the departmental goals you create are suitably aligned with the strategic objectives of the organization. This includes helping you identify imperatives for action that keep you focused and on track to meet your objectives and ensure your team is working effectively through properly identified priorities.Audience: Team leads, supervisors, managers, directors, and strategic planners who manage organizational priorities to drive organizational successObjectives: Setting and Managing Priorities within the Organization: Mission and Goals distinguish different kinds of business goals recognize the benefits of setting goals recognize how to set effective goals for organizational units align unit goals with company-wide goals and mission derive imperatives from unit goals Duration: 1 ...
$75.00
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Talent Management: Basics
by Skillsoft
Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.Audience: Individuals who want to develop their talent management skillsObjectives: Talent Management: Basics recognize why talent management is important identify key concepts related to talent management identify key activities for each component of talent management recognize the role of managers in implementing a talent management strategy Duration: 1 ...
$75.00
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SMART Evaluación de Formación Técnica Nivel 2 - Examen Final
by SMART Technical
Este curso es la Evaluación Certificación de Formación Técnica Nivel 2.
$199.00
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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