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Accounting Fundamentals
by Skillsoft - Business
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles concepts terms and common accounting records. This practical course gives you the whys and hows to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting how to maintain accounting records and how to generate financial statements. A business deals with many transactions in a single day so its important to keep up-to-date records of its finances. If you are an Entrepreneur or just looking to learn more about accounting, this course is for you. ...
$75.00
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Word 2010, Excel 2010, and the New Office 2010 Interface
by Skillsoft
Within the two Microsoft Office Suite releases available since Office 2003, Microsoft has implemented a number of functionality and interface changes and introduced several new features. The overall Office interface has been changed substantially with the introduction of the Ribbon in Microsoft Office 2007, and collaboration and anywhere access to Office files is a major theme in the Microsoft Office 2010 release. This course examines the new features and enhancements of Microsoft Office 2010, focusing on the perspective of Microsoft Office 2003 users who are migrating to Microsoft Office 2010. It outlines the significant interface changes that apply to all Office applications, including the Ribbon and the Office Backstage view, and it covers significant new features and enhancements in Word and Excel 2010. These features include Live Preview Paste, Open file format, and the Protected view available for Office 2010 documents, and features such as enhanced graphics support, Quick Styles and document comparison tools in Word, Sparklines, Slicers, and Pivot Table enhancements in Excel. The course also introduces the new web versions of Word and Excel - Word Web App and Excel Web App.Audience: Individual and corporate end-users with a working knowledge of Office 2003's standard functionality and general computing skillsObjectives: Word 2010, Excel 2010, and the New Office 2010 Interface use the key new interface features and enhancements in Office 2010 use the new features of Word 2010 to perform common tasks recognize key features of the new Word 2010 interface use new features in Excel 2010 to enhance your spreadsheets identify key new and enhanced features in Excel 2010 use the Office 2010 interface to edit a document give your document a consistent, professional look and feel using Word 2010 use Excel 2010 to add visual representations of data to a worksheet Duration: 1 ...
$75.00
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Getting Started with Word 2010
by Skillsoft
Word 2010 is the newest version of Microsoft's dynamic word processing tool and it offers features that allow you to create attractive and engaging documents. The Ribbon menu, which is unique to Microsoft Office, organizes Word’s many features into related tabs and makes it easier to quickly access those you need. The new Backstage view provides a single streamlined 'stage' for all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of using Word 2010, including opening the application, creating new documents, and an introduction to the many tools that will help you create and edit your documents.Audience: Individuals and business users with basic computer literacyObjectives: Getting Started with Word 2010 recognize tasks you can perform in Word 2010 open a Word 2010 document create a new document in Word 2010 distinguish between the various ways of entering, selecting, and deleting text in Word 2010 distinguish between the primary functions of key Word 2010 user interface components use basic features of Word 2010 Duration: 1 ...
$75.00
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Getting Started with Excel 2010
by Skillsoft
Excel 2010 is the newest version of Microsoft's comprehensive spreadsheet tool that offers features that support a wide range of functions. The Ribbon menu is unique to Microsoft Office and stacks the many features of Excel into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of Excel 2010, including opening the application, creating new spreadsheets, entering data and, AutoFill features. It also provides an introduction to the many tools that will help you create and use your spreadsheets productively.Audience: Individuals and business users with basic computer literacyObjectives: Getting Started with Excel 2010 start Excel 2010 and open an existing workbook identify the features of spreadsheets recognize the functions of key Excel 2010 interface elements create a new workbook enter data in a given scenario open a workbook based on an existing template open an Excel workbook enter data into an Excel workbook Duration: 1 ...
$75.00
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Managing Anger in the Workplace Simulation
by Skillsoft - Business
Like most people you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable its important to minimize your angry thoughts emotions and behaviors and channel your energy into more constructive activities. ...
$75.00
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Effective Intergender Relationships
by Skillsoft - Business
Guess what. Men and women are different. Socially the differences offer an attractive mystique. But in professional situations and in the workplace the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone their body language and how they listen to others. They pick up on different cues in conversations and often the meaning they interpret is not the message the speaker intends. Its almost as if the two genders speak different dialects. And in fact thats nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender. ...
$75.00
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Asserting Yourself Professionally
by Skillsoft - Business
Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? ...
$75.00
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