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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
$29.99
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Accounting Fundamentals
by Skillsoft - Business
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles concepts terms and common accounting records. This practical course gives you the whys and hows to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting how to maintain accounting records and how to generate financial statements. A business deals with many transactions in a single day so its important to keep up-to-date records of its finances. If you are an Entrepreneur or just looking to learn more about accounting, this course is for you. ...
$75.00
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Self-Management (Videos) (15 courses)
by MindLeaders
Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future. ...
$29.99
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Finance (Videos) (7 courses)
by MindLeaders
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. ...
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Career Development (Videos) (2 courses)
by MindLeaders
It is your responsibility to take charge of your own career path. Our career development programs will help you set goals, create an effective career plan and manage your own professional development and growth. ..... Total Items: 2, Total Time: 2.2 hour(s)..... Audience: Non-Managers, Front Line Managers..... Features: This series is presented using streaming video... Interactive questions appear periodically during this video to engage the learner and reinforce key concepts... An index lists the key sections of the video, with the ability to select sections to play... Slides accompany the videos and reinforce the learning topics... These slides can be downloaded for reference after the course is completed... A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ..... Career Development (Videos): Been There, Done That, Now What? ..... Time: 2 hour(s) ..... Description: This course provides information on reconditioning yourself for success... Objectives: Assess ways you can recondition yourself... Define what you want... Apply the power principles to your work ..... Topics: Reconditioning yourself... Define what you want... Challenge the status quo... Power principles... Personal commitment ..... Career Development (Videos): The Influence Edge and Your Career ..... Time: 12 minute(s)..... Description: You are the main influencer of your career. Therefore, you need to know how to put together clear strategies for your development. During this program, you'll learn the steps of career development and the influence strategies to help you stay on track to reach your goals. In addition, you'll learn how to influence others to help make your development and career plans a reality ...... Topics: Introduction ... Influencing Your Career ... Career Goals ... Career Development ... Influence Strategies ... Summary ... ...
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Workplace Communication Skills
by Skillsoft - Business
Poor communication is often blamed for discord errors and misunderstandings in the workplace. In fact and more correctly poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean or what they want. They also occur when there is a reluctance or an inability to get clarification of another persons intent. These situations can be avoided by using certain communication techniques to establish intent both other peoples intent and your own. This course covers the three prime strategies that will enable you to do this. ...
$75.00
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Investing Fundamentals (6 courses)
by MindLeaders
This series covers basic investing information and strategies. Fundamental topics covered include planning your financial goals, budgeting, managing diversification and risk, and options for retirement savings. Organization of finances is covered in detail, including analyzing net worth, putting aside emergency funds, and proper record keeping. An in-depth examination of investment options, including stocks, bonds, and mutual funds, is provided. If you are an entrepreneur or just interested in investing, this course is for you. The series concludes with a thorough discussion of planning for the future with solid investment strategies, retirement planning, and insurance coverage. ...
$29.99
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Effective Relationships with Customers
by Skillsoft - Business
Its time to disregard that old deferential model of short-term customer relations youre using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal trusting partnerships with them. When you limit your investment in your customer relationships you also limit your growth potential. Developing strong respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarters returns. Investing in the relationship and creating value for your customers rewards your business as well. ...
$75.00
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Resolving Conflict with Communication Skills
by Skillsoft - Business
Although through the use of good communication skills conflict in the workplace can be minimized it cant be eradicated entirely. On the occasions when disharmony inevitably arises there is a need for a different set of communication skills--those of negotiation mediation or arbitration. ...
$75.00
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