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Photoshop CS4 (13 courses)
by MindLeaders
Adobe Photoshop CS4 is the leading digital image editing software. The Photoshop CS4 interface lets you work intuitively to design and manipulate images for print layouts, web publishing, multimedia, video, and photography. Photoshop CS4 is the perfect tool for establishing a workflow that can help you express creativity in visual form. ...
$29.99
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Sales and Marketing (Videos) (19 courses)
by MindLeaders
Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale. ...
$29.99
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Accounting Fundamentals
by Skillsoft - Business
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles concepts terms and common accounting records. This practical course gives you the whys and hows to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting how to maintain accounting records and how to generate financial statements. A business deals with many transactions in a single day so its important to keep up-to-date records of its finances. If you are an Entrepreneur or just looking to learn more about accounting, this course is for you. ...
$75.00
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Microsoft Office 2010 (5 courses)
by MindLeaders
Microsoft Office 2010 improves on Office 2007 to make your working day even more efficient and effective. New image-editing tools help you design documents that stand out from the crowd. New social networking tools help you connect with colleagues. You can post documents to the Internet, and then view or edit those documents through a Web browser or mobile phone. You can embed and edit videos within slide presentations, and turn slide presentations into videos themselves. You can track trends in spreadsheet data with new filtering and visualization tools. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Full-page images allow learners to experience an application as if it were open on their computer. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's progress in a course. ...
$29.99
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IT Project Management Essentials: Introduction to IT Project Management
by Skillsoft
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Introduction to IT Project Management recognize the benefits of being able to use project management tools and techniques for IT projects distinguish between characteristics of IT projects and non-IT projects distinguish between activities that are carried out in each IT project phase match key project management tools to their descriptions Duration: 1 ...
FREE
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Internet Marketing (4 courses)
by MindLeaders
There are well over 100 million web sites on the Internet. How can you make yours stand out among such a huge crowd? How can your site attract the notice of your audience and of the search engines that your audience will use? This series will put powerful, simple tools in your hands to give your web site its own voice and to carve out its place on the Internet. ...
$29.99
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IT Project Management Essentials: Initiating and Planning IT Projects
by Skillsoft
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project – the initiating and planning phases – a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it’s important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning – developing a work breakdown structure, schedule planning, and cost planning.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Initiating and Planning IT Projects match steps you take when initiating an IT project to examples of how they are carried out sequence examples of the steps in developing a work breakdown structure recognize the benefits of being able to develop an effective work breakdown structure sequence activities for developing a project schedule match project cost estimating techniques to their descriptions Duration: 1 ...
FREE
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Finance (Videos) (7 courses)
by MindLeaders
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. ...
$29.99
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Investing Fundamentals (6 courses)
by MindLeaders
This series covers basic investing information and strategies. Fundamental topics covered include planning your financial goals, budgeting, managing diversification and risk, and options for retirement savings. Organization of finances is covered in detail, including analyzing net worth, putting aside emergency funds, and proper record keeping. An in-depth examination of investment options, including stocks, bonds, and mutual funds, is provided. If you are an entrepreneur or just interested in investing, this course is for you. The series concludes with a thorough discussion of planning for the future with solid investment strategies, retirement planning, and insurance coverage. ...
$29.99
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SMART Evaluación de Formación Técnica Nivel 2 - Examen Final
by SMART Technical
Este curso es la Evaluación Certificación de Formación Técnica Nivel 2.
$199.00
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Instalación de las pizarras interactivas SMART Board Serie 600: Evaluación
by SMART Technical
Esta es la evaluación del curso por créditos del Espacio de aprendizaje SMART para la formación técnica sobre la pizarra digital interactiva SMART Board serie 600. ...
$199.00
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GUI Design (3 courses)
by MindLeaders
This series introduces users to the primary concepts and tasks involved in graphical user interface (GUI) design. It identifies the characteristics of an effective GUI, describes usability factors, and examines the design principles of consistency, user feedback, information filtering, and the conceptual model. It also discusses in detail the effective use of color and typography, icons and pointers, window layouts, and screen controls. The series concludes with a discussion of effective interface design, including the principles of organization, efficiency, and communication. Features: A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's progress in a course. ...
$29.99
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Project Management for Non-Project Managers Simulation
by Skillsoft
The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation Project Management for Non-project Managers comprises three scenarios and is based on the SkillSoft Series "Project Management for Non-project Managers." Throughout the simulation, links are provided to the following SkillSoft courses: PROJ_01_a01, PROJ_01_a02, PROJ_01_a04, and PROJ_01_a05.Audience: Managers and staff members who wish to acquire the necessary skills to successfully manage small to medium sized projectsObjectives: Project Management for Non-project Managers Simulation transitioning to project manager. managing an imposed project team. demonstrating effective leadership. monitoring project activities and quality. maintaining control of a project. problem solving and recovering. Duration: 0.5 ...
$75.00
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Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
by Skillsoft
E-mail has become the most used communications medium in corporate networks today, with this high usage, comes an ever increasing need to understand the security considerations involved and how the end user can help in making sure E-mail security is maintained. Social networking, and the use of social media websites has added another level of complexity to network security as users are able to open security holes if the wrong type of information is made public. This course examines the ethical use of E-mail, guidelines for using E-mail safely, and how to deal with issues as they arise. This course also examines social networking, social media, the proper use of the Internet at work, and the security issues that can arise from posting or discussing corporate information on social media sites.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Using E-mail, the Internet, and Social Media Safely in a Corporate Environment identify the guidelines for safely using e-mail in a corporate environment recognize how to handle an unsolicited e-mail in the workplace recognize the guidelines for using the Internet and social media safely in a corporate environment determine which e-mail safety guidelines have not been followed, given a scenario determine how to handle an unsafe online activity in the workplace, given a scenario use a social media site safely in the workplace Duration: 1 ...
$75.00
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Introduction to Information Security
by Skillsoft
Information security plays an important part in the daily work of all users, from the office user to the remote user, regardless of their role in the organization. This course examines corporate security and how it affects end users, along with the best ways to secure your work environment, whether you work in an office, on the go, or at home. This course also examines security issues surrounding e-mail, the Internet, and social engineering.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Introduction to Information Security describe the role of the end user in maintaining information security recognize policies for creating a secure workspace environment recognize policies for remote users recognize your role in maintaining information security in the workplace differentiate between workplace and remote user security policies Duration: 1 ...
$75.00
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SMART Board 600 Series Technical Training Level 1
by SMART Technical
SMART Board 600 Series Interactive Whiteboard Technical Training Level 1 Assessment is a summative evaluation, administered at the completion of the SMART Board 600 Series Interactive Whiteboard Technical Training Level 1 program. ...
$19.95
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SQL for the Windows Environment (10 courses)
by MindLeaders
SQL is the most widely-used database language. Acquiring a good working knowledge of SQL is an important skill for anyone who interacts with databases. Short, focused lessons start with simple data retrieval and progress to complex topics such as using joins, subqueries, stored procedures, and table constraints. ...
$29.99
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Photoshop 7 (13 courses)
by MindLeaders
This series is designed for beginning and intermediate Photoshop users. This series teaches users about image editing, what's new in version 7, the Photoshop interface, pixels, saving and printing, using the tools, making and modifying selections, layers, creating text effects, filters, color correction, and web graphics. ...
$29.99
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Web Design & Graphics (5 courses)
by MindLeaders
This series presents concepts for designing and building Web sites. It covers how to plan the structure of a Web site, maintaining the Web site files, and considering the affect that various browsers, monitors, and systems can have on the display of a site. Strategies for making a site download quickly and display well across all browsers and systems are presented, along with creating color schemes, backgrounds, GIF transparencies, and image maps. Additional topics covered in this series include the use of HTML and graphics for formatting and layout, and other useful tools such as frames, animated GIFs, dynamic HTML, JavaScript, QuickTime, Flash, and Shockwave. ...
$29.99
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COBOL (7 courses)
by MindLeaders
This series introduces users to the basics of COBOL. It examines the program structure, specifications, and instructions. Coding, compiling procedures, and compiler output are also covered. The program structure, including its divisions, is examined in greater detail, and procedures for numeric and arithmetic statements are explained. ...
$29.99
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Dynamic HTML (5 courses)
by MindLeaders
This series is intended for Web page developers who want to implement Dynamic HTML in their Web site design. It examines the basic concepts of DHTML and the use of Cascading Style Sheets, implementing JavaScript with DHTML, and the DHTML object model. Other topics covered include objects, events and event handling, style sheets and content formatting, and binding data from other sources to Web pages. ...
$29.99
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Running an Online Business (13 courses)
by MindLeaders
This series examines topics related to creating an e-business. After providing an introduction to e-commerce, the series examines how to start an e-business, establishing a business presence, and creating critical applications. Also covered are the legal ramifications of e-commerce, transaction processing and data mining, managing costs, and the logistics of providing customer service and payment processing. Other topics covered include building a strategy to market and advertise your e-business, resource planning, and ongoing business management. ...
$29.99
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Online Legal contract for SFTT DViT
by SMART Technical
This is the legal contract for SMART Factory Trained Technicians (SFTT) for SMART Board 800 series. To complete this program and receive your designation, you must read and accept the online agreement. ...
$199.00
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Motivating a Winning Sales Team
by Skillsoft - Business
Famous college football coach Lou Holtz said "Ability is what youre capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager what can you do to make a difference in how your team members use their abilities? How can you increase their level of motivation and create positive attitudes? In this course youll learn how to keep sales teams motivated by creating a team identity building team morale and rewarding your team. Youll discover how to set sales team goals help individual team members create performance-development plans and monitor their progress. Youll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to produce a situation in which everyone wins: your sales team members your organization and yourself. ...
$75.00
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Cisco Related Series by MindLeaders BCMSN 642-811 (11 courses)
by MindLeaders
The Cisco BCMSN 640-811 series is designed to help learners prepare and take the qualifying exam for the Cisco Certified Network Professional CCNP® as well as the Cisco Certified Design Professional CCDP® certifications. The BCMSN exam (642-811) will test materials covered under the new Building Cisco Multilayer Switched Networks (BCMSN) CCNP course. The exam will certify that the successful candidate has important knowledge and skills necessary to build scalable multilayer switched networks; create and deploy a global intranet, and implement basic troubleshooting techniques in environments that use Cisco multilayer switches for client hosts and services. The exam covers topics on switching technology, implementation and operation, planning and design, and troubleshooting. ...
$29.99
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CompTIA Network+ 2009 (N10-004) (13 courses)
by MindLeaders
This series will prepare you for the CompTIA Network+ 2009 N10-004 certification exam. CompTIA Network+ certification ensures that a technician is proficient in configuring, installing, maintaining, troubleshooting, and managing basic network infrastructure. ...
$29.99
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SAS 8 (9 courses)
by MindLeaders
This series introduces users to the SAS 8 system, the basic data concepts and the structure of the SAS programming language. It discusses the basic statements used when coding SAS programs, using the SAS log to troubleshoot coding errors, and the different modes for executing SAS. The series also covers optional statements used to modify data, and statements and options available to program features in the DATA step. Creating specialized output and basic statistical procedures are also covered. Additional topics examined include using Display Manager to run SAS jobs interactively, SAS data libraries, using SQL in SAS, and combining and updating SAS data sets. ...
$29.99
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DB2 (3 courses)
by MindLeaders
This series is designed for COBOL programmers who want to implement SQL into programs to access data in DB2 tables. It provides an overview of embedding SQL in a program, including coding requirements and stored procedure functions. An overview of the interactive tools for program development is provided. The series also examines the use of DB2 to change and manipulate data in DB2 rows and tables. ...
$29.99
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JCL (9 courses)
by MindLeaders
This series provides an overview of the MVS Job Control Language and how to use JCL to code jobstreams. It explains how to build jobstreams and code data sets and procedures, specifying job information, and controlling the job process. Detail information on data sets is provided. Additional topics covered include coding, modifying, and executing procedures. ...
$29.99
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Microsoft SQL Server 2008 Maintenance MCTS 70-432 (18 courses)
by MindLeaders
This series will prepare you for the TS: Microsoft SQL Server 2008, Implementation and Maintenance exam. This exam is the only requirement to apply for the Microsoft Certified Technology Specialist (MCTS): Microsoft SQL Server 2008, Implementation and Maintenance certification. This series will cover all aspects of running SQL Server 2008, including installing, maintaining, managing security, monitoring, troubleshooting, and optimizing performance. Practice exams will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you'll need to master. ...
$29.99
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Visual Studio .NET Overview (3 courses)
by MindLeaders
This series gives students a thorough overview of the .NET initiative and prepares them to begin developing applications using Visual Studio .NET. This series uses the Enterprise Architect edition of Visual Studio 2002. ...
$29.99
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Flash MX 2004 (7 courses)
by MindLeaders
Flash MX 2004 teaches learners how to create animated web graphics and movies from scratch. Learners will be able to apply their knowledge to the creation of both dynamic and interactive Web graphics and applications. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. ...
$29.99
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Photoshop (6 courses)
by MindLeaders
This series is designed to introduce users to the functions of Photoshop. An overview of managing graphics files is provided, including navigating the Photoshop interface, opening, closing, and saving files, and changing image resolution and size. An explanation of different graphics formats is provided. Other topics covered in this series include the color, paint, pen, and brush tools, selecting, cropping, and retouching images, and using text, files, and actions. Advanced features covered include creating and manipulating layers, using plug-ins, and the Transform command. Image manipulation techniques are also discussed, including lighting, sharpening, blurring, and adjusting focus. ...
$29.99
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Spam, Worms and Viruses! Managing Malicious E-Mail
by WatchIT
The rising tides of unsolicited commercial e-mail – spam – and e-mail-borne security risks, such as viruses and worms, not only pose special challenges for enterprises, but also add significant costs. Ray Everett-Church, privacy consultant and author, explains how spam affects your organization and discusses tools and techniques you can use to reduce this threat. In an interview, Karl Barth, E-mail Administrator, Office of Information Resources and Technology at Drexel University in Philadelphia, describes how the university employed new solutions to combat the crippling volumes of e-mail it was receiving. Everett-Church discusses the history of spam, explains how spammers operate, and shows what spam costs your company. He points out why spam is so difficult to stop, and then describes the first generation of anti-spam solutions and their overall effectiveness. Everett-Church examines the next wave of solutions and explains how they can help IT departments reduce costs. Finally, he describes the technologies that are your best bet to solve your spam problem. ...
$59.98
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Extreme Project Management: How to Survive Fast-Track Projects
by WatchIT
How can your organization manage its projects efficiently and effectively? Howard Rubin offers insights, as well as strategic and tactical plans that map a clear path to bringing projects in on time and on cost. He answers the following questions: ~ How can you decrease project overhead while ensuring they come in on time? ~ How can you shorten project time and decrease project cost, yet still bring projects in on deadline? ~ What are some fast-track challenges and tools used by effective project managers? ~ What are some of the pitfalls of risk management? ~ What are the benefits of formalization, standardization and business case analysis in project management? ~ How can your organization increase the business value of its IT projects? ...
FREE
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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Sales Communications Essentials
by Skillsoft - Business
For your value proposition to be perceived as credible and persuasive you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators helping to create mutually profitable transactions for all involved. In other words sales professionals are also professional communicators. This course will help you to strengthen your sales communications skills enabling you to communicate your value proposition with more persuasive power. ...
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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IT Project Management Essentials: Monitoring and Controlling IT Projects
by Skillsoft
The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers know, at all times, how the project is progressing and what is causing any slippages. This course describes how to monitor the progress of an IT project, analyze variances from the project plan, and control changes that may be requested during a project's life cycle.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Monitoring and Controlling IT Projects calculate variances for a given IT project scenario recognize how to analyze variances in an IT project sequence the activities in the change control process for an IT project Duration: 1 ...
FREE
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Sales Communications Foundations
by Skillsoft - Business
William Safire a columnist for the New York Times said "To communicate put your thoughts in order; give them a purpose; use them to persuade to instruct to discover to seduce." This is true especially for the sales professional. As a sales professional you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings and you must seduce them with the customer experience you offer. Every buying decision that has ever been made or ever will be made is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. ...
$75.00
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Implementing SQL Server 2008 Integration Services
by Skillsoft
Microsoft SQL Server 2008 offers a combination of powerful Business Intelligence services to help clients develop and manage sophisticated business intelligence solutions. With the Database Engine at its core, SQL Server 2008 offers integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services, Reporting Services, and Analysis Services. It then focuses on the use of SQL Integration Services as a data integration solution and outlines the installation and configuration of this server component. The course also covers the key utilities used to configure and manage Integration Services, including the SQL Server Management Studio, Business Intelligence Development Studio, configuration wizards, and command-line tools. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 T'S: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam will earn the learner Microsoft Certified Technology Specialist (MCTS): SQL Server 2008, Business Intelligence Development and Maintenance certification.Audience: IT professionals working to develop and maintain Microsoft SQL Server 2008 business intelligence solutions or those pursuing a career as a database administrator or developerObjectives: Implementing SQL Server 2008 Integration Services identify Business Intelligence technologies recognize how to install Integration Services recognize the features of SQL Server 2008 Integration Services recognize the tools in the Integration Services studios recognize how to create a data package verify and manage a data package use the SQL Server 2008 Integration Services tools Duration: 1.5 ...
$75.00
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Analyzing the Market
by Skillsoft - Business
This course will walk you through four crucial elements of analyzing your market. First youll learn to scan your environment considering the economical technological social and political impacts on your organization. Then youll learn how market segmentation can assist you in developing products and marketing strategies. Youll be given a set of tools that can be utilized for developing and keeping your plans on track and youll become familiar with forecasting options that can provide you with the valuable information you need to make smart decisions. ...
$75.00
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Lean Tools
by Skillsoft - Business
At its heart being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques organizations can become more competitive agile and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools companies can move significantly toward assuring their ability to competitively meet their customers needs. ...
$75.00
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Bloodborne Pathogens
by Skillsoft - Health and Safety
This one-hour course will provide you with a basic understanding of bloodborne pathogens common modes of transmission methods of prevention and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example OSHA has previously stated that an employer can meet OSHAs requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc. a global professional services company focusing on engineering environment health and safety and information technology. ...
$75.00
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Initiating Outbound Sales Calls
by Skillsoft - Business
Fifteen seconds doesnt sound like very much time does it? As an inside sales consultant you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course you will learn how to assess a sales opportunity the four factors used to qualify an outbound sales opportunity and strategies for qualifying a sales opportunity. The course also addresses strategies for making an effective transition to the next stage of the inside sales approach. ...
$75.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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IT Project Management Essentials: Testing Deliverables and Closing IT Projects
by Skillsoft
Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly conclusion also helps guarantee that end users' needs and expectations have been met and that stakeholders are satisfied. This course describes the closing activities for IT projects, covering how to test IT project deliverables to make sure they meet requirements, which activities help close an IT project effectively, and how to set up maintenance and support.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Testing Deliverables and Closing IT Projects match steps in testing IT project deliverables with their activities recognize examples of activities you carry out during the closing phase of an IT project identify the value of carrying out closing activities for an IT project recognize tasks in setting up maintenance and support for completed IT projects Duration: 1 ...
FREE
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IT Project Management Essentials: Managing Risks in an IT Project
by Skillsoft
IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential trouble areas need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them monitor and control risks throughout a project's life cycle. This course describes the steps in a risk management process for IT projects – from identifying the risks and documenting them, to analyzing and developing appropriate and effective responses.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Managing Risks in an IT Project match common sources of risks in an IT project to their examples match tools for identifying risks in an IT project to their descriptions identify effective risk statements for a given IT project recognize how to analyze risks in an IT project match risk response strategies for an IT project to examples that illustrate them Duration: 1 ...
FREE
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Project Management Roles and Responsibilities
by WatchIT
Bob Jones, Managing Director of Answerthink's Program Management consulting practice, offers an in-depth look at the roles and responsibilities required to manage IT projects successfully. In an interview, Dan Hill, Vice President, Projects and Solutions Delivery for Exelon Business Services Company, talks about his experiences managing projects for one of the nation's largest electric utility companies. Jones discusses the competencies and processes required to be an effective project manager. He also highlights enabling tools and technologies, and outlines attributes of one successful and one unsuccessful project via two real-world case studies. ...
FREE
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