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IT Project Management Essentials: Introduction to IT Project Management
by Skillsoft
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Introduction to IT Project Management recognize the benefits of being able to use project management tools and techniques for IT projects distinguish between characteristics of IT projects and non-IT projects distinguish between activities that are carried out in each IT project phase match key project management tools to their descriptions Duration: 1 ...
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IT Project Management Essentials: Initiating and Planning IT Projects
by Skillsoft
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project – the initiating and planning phases – a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it’s important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning – developing a work breakdown structure, schedule planning, and cost planning.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Initiating and Planning IT Projects match steps you take when initiating an IT project to examples of how they are carried out sequence examples of the steps in developing a work breakdown structure recognize the benefits of being able to develop an effective work breakdown structure sequence activities for developing a project schedule match project cost estimating techniques to their descriptions Duration: 1 ...
FREE
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Motivating a Winning Sales Team
by Skillsoft - Business
Famous college football coach Lou Holtz said "Ability is what youre capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager what can you do to make a difference in how your team members use their abilities? How can you increase their level of motivation and create positive attitudes? In this course youll learn how to keep sales teams motivated by creating a team identity building team morale and rewarding your team. Youll discover how to set sales team goals help individual team members create performance-development plans and monitor their progress. Youll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to produce a situation in which everyone wins: your sales team members your organization and yourself. ...
$75.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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Initiating Outbound Sales Calls
by Skillsoft - Business
Fifteen seconds doesnt sound like very much time does it? As an inside sales consultant you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course you will learn how to assess a sales opportunity the four factors used to qualify an outbound sales opportunity and strategies for qualifying a sales opportunity. The course also addresses strategies for making an effective transition to the next stage of the inside sales approach. ...
$75.00
SALE
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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Sales Communications Essentials
by Skillsoft - Business
For your value proposition to be perceived as credible and persuasive you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators helping to create mutually profitable transactions for all involved. In other words sales professionals are also professional communicators. This course will help you to strengthen your sales communications skills enabling you to communicate your value proposition with more persuasive power. ...
$75.00
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Sales Communications Foundations
by Skillsoft - Business
William Safire a columnist for the New York Times said "To communicate put your thoughts in order; give them a purpose; use them to persuade to instruct to discover to seduce." This is true especially for the sales professional. As a sales professional you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings and you must seduce them with the customer experience you offer. Every buying decision that has ever been made or ever will be made is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. ...
$75.00
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