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IT Project Management Essentials: Introduction to IT Project Management
by Skillsoft
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Introduction to IT Project Management recognize the benefits of being able to use project management tools and techniques for IT projects distinguish between characteristics of IT projects and non-IT projects distinguish between activities that are carried out in each IT project phase match key project management tools to their descriptions Duration: 1 ...
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IT Project Management Essentials: Initiating and Planning IT Projects
by Skillsoft
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project – the initiating and planning phases – a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it’s important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning – developing a work breakdown structure, schedule planning, and cost planning.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Initiating and Planning IT Projects match steps you take when initiating an IT project to examples of how they are carried out sequence examples of the steps in developing a work breakdown structure recognize the benefits of being able to develop an effective work breakdown structure sequence activities for developing a project schedule match project cost estimating techniques to their descriptions Duration: 1 ...
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Project Management for Non-Project Managers Simulation
by Skillsoft
The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation Project Management for Non-project Managers comprises three scenarios and is based on the SkillSoft Series "Project Management for Non-project Managers." Throughout the simulation, links are provided to the following SkillSoft courses: PROJ_01_a01, PROJ_01_a02, PROJ_01_a04, and PROJ_01_a05.Audience: Managers and staff members who wish to acquire the necessary skills to successfully manage small to medium sized projectsObjectives: Project Management for Non-project Managers Simulation transitioning to project manager. managing an imposed project team. demonstrating effective leadership. monitoring project activities and quality. maintaining control of a project. problem solving and recovering. Duration: 0.5 ...
$75.00
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Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
by Skillsoft
E-mail has become the most used communications medium in corporate networks today, with this high usage, comes an ever increasing need to understand the security considerations involved and how the end user can help in making sure E-mail security is maintained. Social networking, and the use of social media websites has added another level of complexity to network security as users are able to open security holes if the wrong type of information is made public. This course examines the ethical use of E-mail, guidelines for using E-mail safely, and how to deal with issues as they arise. This course also examines social networking, social media, the proper use of the Internet at work, and the security issues that can arise from posting or discussing corporate information on social media sites.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Using E-mail, the Internet, and Social Media Safely in a Corporate Environment identify the guidelines for safely using e-mail in a corporate environment recognize how to handle an unsolicited e-mail in the workplace recognize the guidelines for using the Internet and social media safely in a corporate environment determine which e-mail safety guidelines have not been followed, given a scenario determine how to handle an unsafe online activity in the workplace, given a scenario use a social media site safely in the workplace Duration: 1 ...
$75.00
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Introduction to Information Security
by Skillsoft
Information security plays an important part in the daily work of all users, from the office user to the remote user, regardless of their role in the organization. This course examines corporate security and how it affects end users, along with the best ways to secure your work environment, whether you work in an office, on the go, or at home. This course also examines security issues surrounding e-mail, the Internet, and social engineering.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Introduction to Information Security describe the role of the end user in maintaining information security recognize policies for creating a secure workspace environment recognize policies for remote users recognize your role in maintaining information security in the workplace differentiate between workplace and remote user security policies Duration: 1 ...
$75.00
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Motivating a Winning Sales Team
by Skillsoft - Business
Famous college football coach Lou Holtz said "Ability is what youre capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager what can you do to make a difference in how your team members use their abilities? How can you increase their level of motivation and create positive attitudes? In this course youll learn how to keep sales teams motivated by creating a team identity building team morale and rewarding your team. Youll discover how to set sales team goals help individual team members create performance-development plans and monitor their progress. Youll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to produce a situation in which everyone wins: your sales team members your organization and yourself. ...
$75.00
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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IT Project Management Essentials: Monitoring and Controlling IT Projects
by Skillsoft
The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers know, at all times, how the project is progressing and what is causing any slippages. This course describes how to monitor the progress of an IT project, analyze variances from the project plan, and control changes that may be requested during a project's life cycle.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Monitoring and Controlling IT Projects calculate variances for a given IT project scenario recognize how to analyze variances in an IT project sequence the activities in the change control process for an IT project Duration: 1 ...
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The Role of Ethics in Project Management
by Skillsoft
Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI®) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues. In this course, learners will be given an overview of the role of ethics in project management. Specifically, learners will be introduced to the Project Management Institute (PMI®) Code of Ethics and Professional Conduct. These are standards that are supported by values identified by practitioners around the world as essential to ensure the integrity of the project management profession. In addition, the course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fourth Edition, published by PMI®, Inc., 2008. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.Audience: Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers.Objectives: The Role of Ethics in Project Management recognize key concepts related to business ethics identify examples of ethical dilemmas in project management recognize the benefits of managing ethics in your project identify the aims of the PMI code of ethics and professional conduct recognize key issues in the development of a code of ethics for project management identify standards related to each of the four values described in the PMI® Code of Ethics and Professional Conduct match examples to the types of inappropriate behavior they represent identify the true statements about the PMI process to review ethics complaints identify the aims of the PMI ethics complaints review process Duration: 1.5 ...
FREE
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An Introduction to Project Management (PMBOK-Third Edition aligned)
by Skillsoft
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222 percent on schedule. This predicament is a source of frustration for many organizations. It's not impossible to fulfill the mission of project management. Some companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge (PMBOK®) Guide published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the characteristics of a project, learn to distinguish between projects and operations, and define progressive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK® Knowledge Areas, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.Audience: Project managers, managers, and CEOsObjectives: Defining Project Management identify the benefits of using the PMBOK® Guide as a source of project management best practices. identify the characteristics of a project. differentiate between examples of projects and operational work. differentiate between examples of progressive elaboration and scope creep. select the best definition of project management. identify true statements about the relationship among the five areas of expertise. match each area of expertise with a description of the type of project information it represents. match the Knowledge Areas to appropriate descriptions. differentiate among examples of programs, portfolios, and subprojects.Understanding Project Influencers identify the importance of recognizing how the project environment and influencers affect projects. identify some of the factors that make up an organization's culture. match examples of organizations with the system they represent. differentiate among examples of a functional, matrix, and a projectized organization. identify the advantages and disadvantages of a functional and a projectized organizational structure. identify the categories of environmental issues that affect a project. identify examples of specific environmental issues that could influence the project. Duration: 2.5 ...
$75.00
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Functions of IT Project Management
by Skillsoft
William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology continues to soar. As you proceed through this course, you will learn valuable techniques and methods for applying these techniques to your projects. You will acquire a knowledge and essential skills needed to deliver projects successfully, time after time.Audience: This course is specifically targeted at IT project managers, and IT professionals preparing to take on IT project management responsibilities. Managers who support IT project managers, top management, and high-level executives will also benefit from this course.Objectives: Foundations of IT Project Management recognize the benefit of learning the foundations of IT project management. identify the personal skills necessary for successful IT project managers. use effective personal skills to manage a situation involving an IT project. identify examples of the actions that can be taken to manage technical aspects of an IT project.IT Project Initiation recognize the benefit of understanding how to evaluate, select, and organize IT projects. match essential criteria in the evaluation and selection of IT projects to examples. recognize the organizational steps necessary in IT project organization. apply the steps to effectively organize a given IT project.Staffing IT Project Teams recognize the benefits of knowing how to develop and maintain an effective team of IT professionals. match criteria for selecting IT project team members to examples. apply the criteria for selecting IT project team members to evaluate a candidate for a given project. identify strategies for managing IT project teams. apply the strategies for managing IT project teams. match strategies that can help IT project managers retain staff to examples of those strategies. identify guidelines for effective communication with project teams. apply IT guidelines for effective communication with project teams, in a given scenario. Duration: 4.5 ...
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Analyzing the Market
by Skillsoft - Business
This course will walk you through four crucial elements of analyzing your market. First youll learn to scan your environment considering the economical technological social and political impacts on your organization. Then youll learn how market segmentation can assist you in developing products and marketing strategies. Youll be given a set of tools that can be utilized for developing and keeping your plans on track and youll become familiar with forecasting options that can provide you with the valuable information you need to make smart decisions. ...
$75.00
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Sales Communications Foundations
by Skillsoft - Business
William Safire a columnist for the New York Times said "To communicate put your thoughts in order; give them a purpose; use them to persuade to instruct to discover to seduce." This is true especially for the sales professional. As a sales professional you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings and you must seduce them with the customer experience you offer. Every buying decision that has ever been made or ever will be made is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. ...
$75.00
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Sales Communications Essentials
by Skillsoft - Business
For your value proposition to be perceived as credible and persuasive you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators helping to create mutually profitable transactions for all involved. In other words sales professionals are also professional communicators. This course will help you to strengthen your sales communications skills enabling you to communicate your value proposition with more persuasive power. ...
$75.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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Initiating Outbound Sales Calls
by Skillsoft - Business
Fifteen seconds doesnt sound like very much time does it? As an inside sales consultant you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course you will learn how to assess a sales opportunity the four factors used to qualify an outbound sales opportunity and strategies for qualifying a sales opportunity. The course also addresses strategies for making an effective transition to the next stage of the inside sales approach. ...
$75.00
SALE
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IT Project Management Essentials: Testing Deliverables and Closing IT Projects
by Skillsoft
Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly conclusion also helps guarantee that end users' needs and expectations have been met and that stakeholders are satisfied. This course describes the closing activities for IT projects, covering how to test IT project deliverables to make sure they meet requirements, which activities help close an IT project effectively, and how to set up maintenance and support.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Testing Deliverables and Closing IT Projects match steps in testing IT project deliverables with their activities recognize examples of activities you carry out during the closing phase of an IT project identify the value of carrying out closing activities for an IT project recognize tasks in setting up maintenance and support for completed IT projects Duration: 1 ...
FREE
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IT Project Management Essentials: Managing Risks in an IT Project
by Skillsoft
IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential trouble areas need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them monitor and control risks throughout a project's life cycle. This course describes the steps in a risk management process for IT projects – from identifying the risks and documenting them, to analyzing and developing appropriate and effective responses.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Managing Risks in an IT Project match common sources of risks in an IT project to their examples match tools for identifying risks in an IT project to their descriptions identify effective risk statements for a given IT project recognize how to analyze risks in an IT project match risk response strategies for an IT project to examples that illustrate them Duration: 1 ...
FREE
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Implementing SQL Server 2008 Integration Services
by Skillsoft
Microsoft SQL Server 2008 offers a combination of powerful Business Intelligence services to help clients develop and manage sophisticated business intelligence solutions. With the Database Engine at its core, SQL Server 2008 offers integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services, Reporting Services, and Analysis Services. It then focuses on the use of SQL Integration Services as a data integration solution and outlines the installation and configuration of this server component. The course also covers the key utilities used to configure and manage Integration Services, including the SQL Server Management Studio, Business Intelligence Development Studio, configuration wizards, and command-line tools. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 T'S: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam will earn the learner Microsoft Certified Technology Specialist (MCTS): SQL Server 2008, Business Intelligence Development and Maintenance certification.Audience: IT professionals working to develop and maintain Microsoft SQL Server 2008 business intelligence solutions or those pursuing a career as a database administrator or developerObjectives: Implementing SQL Server 2008 Integration Services identify Business Intelligence technologies recognize how to install Integration Services recognize the features of SQL Server 2008 Integration Services recognize the tools in the Integration Services studios recognize how to create a data package verify and manage a data package use the SQL Server 2008 Integration Services tools Duration: 1.5 ...
$75.00
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Elements of Marketing Strategy
by Skillsoft - Business
You want to develop a powerful and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision direction and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. This course will help you as an entrepreneur or an up and coming marketer. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be successful. ...
$75.00
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Sales Manufacturing(TM): Identifying Sales Opportunities
by Skillsoft - Business
William Penn (founding-father of Pennsylvania) said "Method goes far to prevent trouble in business: for it makes the task easy hinders confusion saves abundance of time and instructs those that have business depending both on what to do and what to hope." For the sales professional there is such a method that will make tasks easier save time and build a predictable sales machine. ...
$75.00
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Creating and Modifying Table and Index Partitions in SQL Server 2008
by Skillsoft
SQL Server 2008 offers the use of partitions to manage subsets of data for large tables and indexes. Partitions can be used to improve the read/write performance on tables within a database by allowing the data within tables to be spread across multiple filegroups, whereas standard tables must be contained within a single filegroup. Data that is stored within partitions is treated as a logical entity, and the partitioned tables and indexes support the same properties as a standard table. SQL Server 2008 allows views to be partitioned, which joins data from multiple tables from one or more servers. The data is returned as one set of information, making it appear as if it were from one table within one database. When partitioned views are used to access multiple tables from various servers they are known as distributed partitioned views. These are used to gather data from independent servers or a federation of servers. This course demonstrates how to create and manage such partitioned tables and indexes, and distributed partitioned views. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-433 TS: Microsoft SQL Server 2008, Database Development. Passing this exam will earn the learner Microsoft Certified Technology Specialist (MCTS): SQL Server 2008, Database Development certification.Audience: IT professionals who have jobs in which database administration is their main area of responsibility, or who work in environments in which databases are central to their job roles. These job roles include • IT generalists who work in environments in which SQL Server 2008 is part of an overall solution • IT professionals who manage systems that run SQL Server 2008 • IT professionals who work with third-party applications that are built on SQL Server 2008 • Developers who build applications that use SQL Server 2008Objectives: Creating and Modifying Table and Index Partitions in SQL Server 2008 recognize how to create table and index partitions recognize how to modify table and index partitions recognize how to create and use distributed partitioned views create a partitioned table create a partitioned index modify a partitioned table create a partitioned view Duration: 1 ...
$75.00
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Writing the Marketing Plan: Creative Strategy
by Skillsoft - Business
Youve completed the first part of your marketing plan. Now its time to write about your marketing tactics. Youll discover just how to match your product with your target market determining exactly what the competitive advantages of your particular product are. Then youll explore the price-setting strategies that will help make your product a success. ...
$75.00
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