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Essential Selling Skills: Closing the Sale
by Skillsoft
One of the most difficult steps in any sales effort is securing the sale. When is the best time to ask for the order? What if the prospect doesn't seem interested or challenges the merits of your proposal? This course demonstrates how to leverage your value proposition in the final stages of the sales process, so you can present it in the most effective way possible. It discusses how to time your closing, and presents strategies for successfully closing the sale. The course also examines how objections function within the closing process and provides an analysis of how to overcome objections to the sale. And finally, it explores the merits of following up after a sale.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Closing the Sale recognize examples of strong value propositions identify the signs that your prospect is ready to close apply the process for dealing with sales objections appropriately recognize key strategies for closing a sale recognize how to follow up after a sale deal with objections and close a sale Duration: 1 ...
$75.00
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Solution Selling: Meeting an Active Need
by Skillsoft
One of the most difficult aspects of solution selling is managing active sales opportunities. Even though a need has already been expressed, there's a significant amount of research and planning required in order to determine the most effective way to approach the opportunity. This course provides a framework for dealing with active sales opportunities. The framework focuses on first qualifying opportunities in order to determine whether they're actually worth pursuing, and then diagnosing the customer's problem to determine the best solution. The course provides instruction on selecting the best competitive strategy to take when the customer has been talking to other salespeople. You'll also learn and practice an effective technique for leading customers to accept your solutions to their problems.Audience: Sales professionals who want to develop their solutions selling skillsObjectives: Solution Selling: Meeting an Active Need assess a given opportunity to determine whether the customer qualifies for solution selling choose the appropriate competitive strategy given a sales situation identify competitive sales strategies recognize examples of questions to ask when diagnosing a customer's problem present a solution to a given customer Duration: 1 ...
$75.00
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Essential Selling Skills: Qualifying Sales Prospects
by Skillsoft
Qualifying sales prospects or leads is an essential step in the sales cycle. Before you begin extolling the virtues of your product or solution, you need to ensure that it's something the prospect needs and is in a position to buy. The most effective way to do this is through a strategic discovery or qualification meeting designed to elicit important details from your prospects, such as their current business realities and challenges, available resources, and what success looks like to them. This course describes how to plan for such a meeting, as well as how to conduct that meeting effectively by asking questions in a way that gets you the information you need. The course also explains how to develop a qualified lead into a sales opportunity. This can be done by using the information you gathered in the qualification meeting to propose a relevant and effective solution for the prospect.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Qualifying Sales Prospects take steps to plan for a qualifying meeting determine whether the guidelines for conducting a qualification meeting have been followed appropriately take steps to qualify a prospect effectively develop a qualified lead into a sales opportunity Duration: 1 ...
$75.00
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Solution Selling: Mastering the Essentials
by Skillsoft
Today's sales professionals are trained to be effective purveyors of products and services. However, standalone sales often represent missed opportunities because customers rarely think beyond their immediate need. Solution selling is a consultative process where the sales professional becomes an invaluable resource to the customer. It's a method of addressing all the customer's needs – whether those needs are expressed or unexpressed – for today and into the future. In fact, solution selling is the development of a long-term relationship between the sales professional and the customer, and it represents an ongoing process built on communication, trust, understanding, and mutual respect. Sales professionals need to be nimble and solution-centric. This course introduces the fundamentals of solution selling, including an explanation of solution selling and why it's important, the core principles of solution selling, and how the process of solution selling works.Audience: Sales professionals who want to develop their solution selling skillsObjectives: Solution Selling: Mastering the Essentials determine when to use solution selling rather than transactional selling in a sales situation recognize the benefits of solution selling as a sales strategy recognize the principles of solution selling, given a scenario recognize characteristics of a problem-focused discussion determine which solution selling tactics to use with a given customer Duration: 1 ...
$75.00
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Essential Selling Skills: Mastering Cold Calling
by Skillsoft
Cold calling is a fundamental part of sales. However, it's also one of the most difficult skills to master. How do you get past the gatekeepers and ensure you reach the right people? What should you say when you do? How can you counter objections? This course provides a strategic approach to cold calling, including how to time your calls effectively and how to handle gatekeepers. It demonstrates how to develop succinct and persuasive messaging to help ensure successful calls. And it provides instruction on how to overcome some of the most challenging objections and how to ensure you secure an appointment.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Mastering Cold Calling assess the effectiveness of a cold-calling script identify when not to call a prospect recognize how to deal with gatekeepers when cold calling recognize how to overcome cold-calling objections make a cold call that leads to an appointment Duration: 1 ...
$75.00
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Managing Workforce Generations: Working with a Multigenerational Team
by Skillsoft
Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.Audience: Individuals who want to develop or refine their skills for managing different workforce generationsObjectives: Managing Workforce Generations: Working with a Multigenerational Team match typical sources of conflict in multigenerational teams to examples illustrating them use strategies for managing a multigenerational team in a given scenario recognize how to implement a mentoring program that takes advantage of the experiences of different generations Duration: 1 ...
$75.00
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Writing under Pressure: The Writing Process
by Skillsoft
When a writing project is time sensitive, it becomes all the more valuable to have a reliable, systematic writing process. Otherwise you may end up overwhelmed and frustrated, or so rushed that you produce less than your best work. Even when you're under pressure to complete your writing assignment, you can still achieve great results with a communication that's clear and concise, and achieves its purpose. This course provides you with a step-by-step process for producing a quality document under a tight schedule. It explores how to streamline your writing process by determining why and for whom you're writing, and what the reader needs to know. It then moves through the steps of generating ideas, gathering information, and organizing those ideas into an outline. This course also offers strategies for overcoming writer's block, getting the words to flow, and ultimately revising the written piece into a polished final product.Audience: Business professionals who are commonly required to write documents quickly and concisely, for internal or external stakeholders, and for any variety of purposes – from business letters to comprehensive reportsObjectives: Writing under Pressure: The Writing Process recognize how to generate ideas as a first step in the writing process recognize the pattern and significance of a completed outline in a writing scenario recognize practices that will help you begin writing a draft with confidence recognize basic structural elements in a sample written draft identify good practices for revising and editing your draft apply key steps in the writing process Duration: 1 ...
$75.00
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Writing under Pressure: Preparing for Success
by Skillsoft
Certain professions are inextricably tied to writing under pressure, such as the newspaper journalist or the magazine columnist. Indeed, there's a broad spectrum of professions where writing under pressure is an essential skill with direct consequences – financial or otherwise. Professionals are often required to complete multiple writing tasks in a limited time frame. This course provides professionals with effective ways to prepare for writing successfully under pressure, including how to reduce stress and prepare a suitable writing environment, as well as how to reduce distractions.Audience: Professionals who are commonly required to write documents quickly and concisely, for internal or external stakeholders, and for any variety of purposes – from business letters to comprehensive reportsObjectives: Writing under Pressure: Preparing for Success identify three considerations for optimizing your ability to write under pressure recognize how to reduce stress when writing under pressure optimize your environment for writing under pressure reduce distractions when writing under pressure optimize factors in your environment to enable you to write successfully under pressure Duration: 1 ...
$75.00
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Personal Productivity Improvement: Managing Your Workspace
by Skillsoft
Business professionals know how difficult it can be to juggle multiple tasks, and often deal with an influx of paperwork and requests each day. When the workday begins, it can be challenging to know where to start, and employees often become overwhelmed. A major contributor to these feelings can be a disorganized workspace. If you work in a state of chaos, your mind will follow. By becoming more organized, you can also become more productive and avoid procrastination. This course provides business professionals with the information they need to implement positive changes in their working space. It addresses the overwhelming nature of tackling a space that's piled-high with paper, has a disorganized physical or digital filing system, or is overrun with e-mails. You'll begin the process one small area at a time until they have created a well-functioning, productive workspace. Once this is achieved, you'll also be reminded that workspace management is an ongoing process, rather than an event - that is, improvements must be maintained.Audience: Individuals wishing to improve their productivity in the workplaceObjectives: Personal Productivity Improvement: Managing Your Workspace recognize how you can benefit from managing your workspace effectively apply the process for creating a clutter-free workspace in a given scenario recognize the principles of effective filing recognize techniques for managing digital files manage your e-mail in a given scenario recognize how to maintain a productive workspace Duration: 1 ...
$75.00
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Personal Productivity: Self-organization and Overcoming Procrastination
by Skillsoft
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and eradicating time-wasting activities can reduce the desire to put things off. The key to becoming your most productive self is to embrace organization and to overcome procrastination. This course introduces you to ways of becoming organized to help you accomplish more with the hours you have. It examines the common reasons for procrastination and ways you can overcome them in the workplace. Overcoming the desire to procrastinate can be aided by implementing a strong system of organization. The course presents ways to develop the discipline required to get things done, guidance on setting priorities, as well as approaches to overcommitment.Audience: Individuals wishing to improve their productivity in the workplace.Objectives: Personal Productivity: Self-organization and Overcoming Procrastination recognize the causes of workplace procrastination recognize the benefits of overcoming procrastination recognize ways to develop discipline in a given scenario address time-wasting activities in a given scenario recognize how to set priorities and keep focused say "no" and avoid overcommitment in a given scenario Duration: 1 ...
$75.00
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Overcoming the Barriers to Decisiveness
by Skillsoft
Knowing how to make a decision doesn't always lead to having a strong decisive nature. Indecisiveness is often due to personal barriers that individuals use to protect themselves from failure. Fortunately, recognizing barriers as they arise can go a long way toward overcoming indecisiveness in the workplace. This course introduces the concept of procrastination in decision making and the drivers that may cause you to stall when faced with several choices. A main driver in the decision-making process is fear: fear of making a 'wrong' choice. This course examines fear and addresses ways to overcome it. Recognizing that there's no right or wrong decision is a first step; all you can do is make the best possible choice based on currently available information. This course also addresses how you can achieve an adequate level of information to make your decision; neither too much nor too little information will do – there must be a balance.Audience: Individuals seeking to improve their ability to make and implement quality decisions effectively and with confidenceObjectives: Overcoming the Barriers to Decisiveness recognize how to overcome decision-making procrastination recognize how to overcome fear while making decisions in a given scenario recognize how to avoid information overload while making decisions identify examples of information overload Duration: 1 ...
$75.00
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Developing Character for Decisiveness
by Skillsoft
What does it mean to be decisive? Decision makers come in all shapes and forms and work at all levels of an organization. It's not only CEOs and managers who must be effective decision makers – all employees should have the character traits necessary to make timely and appropriate decisions to enhance organizational success. This course examines steps in the decision-making process, followed by an introduction to the character traits that will help employees build confidence and make better decisions. The course also examines what to do after a decision has been made: putting your work into action. And it shows how 'taking action' isn't always the end goal; sometimes the best decision is to take no action at all.Audience: Individuals seeking to improve their ability to make and implement quality decisions effectively and with confidenceObjectives: Developing Character for Decisiveness sequence the steps in a decision-making process recognize examples of people being realistic while making a decision recognize how to build self-confidence for decision making recognize how to implement a decision appropriately recognize how to be action oriented when making decisions Duration: 1 ...
$75.00
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Thinking like a CFO: Managing Risk
by Skillsoft
Thinking like a CFO means you're not just concerned about productivity and efficiency, but also about your organization's long-term financial health and sustainability. One way you express that concern is by how you deal with your department's financial, operational, and compliance risks. If you approach these like a CFO, your decisions will be more in line with organizational goals, and you'll be more likely to win senior management's support for your department's risk management plans. This course introduces you to a process for managing regulatory and financial risks in line with CFO priorities. It begins by focusing on general actions you can take to support CFO priorities for risk management and compliance. It then presents a method for identifying and categorizing risks your department could be facing. Next it teaches a ranking technique for prioritizing risks. Finally, it suggests an approach to developing a risk response plan for departmental risks.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to align their financial planning and management activities with CFO thinkingObjectives: Thinking Like a CFO: Managing Risk identify actions to take to support CFO priorities in relation to risk management and compliance recognize how to identify risks faced by your department use a ranking technique to prioritize risks focus on the right factors when developing a risk response plan Duration: 1 ...
$75.00
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Thinking like a CFO: Mind-set and Financial Priorities
by Skillsoft
Effective management of your departmental operations in terms of productivity, efficiency, and quality is important, but it's no longer enough to ensure success. You must also ensure you align your decisions and departmental activities with your organization's financial goals. You can do this by investing your resources profitably, maintaining a healthy cash flow, and managing your business risks adequately. Thinking like a chief financial officer, or CFO, in your everyday decision making and management can help you achieve these goals. Adopting a CFO mind-set will give you a better understanding of your organization's financial priorities and assist you in getting your CFO's buy-in for your budgets, project plans, and proposals requiring investment. This course provides some basic tips to get you started thinking like a CFO and explains why it's important to have that perspective. It then details the various responsibilities of CFOs in organizations to help you understand their viewpoint. The course then presents a practical outline of how CFOs pursue three of their basic priorities: managing costs, supporting revenue growth, and managing cash flows in the organization. Understanding how CFOs accomplish these priorities can help you achieve your departmental goals more effectively.Audience: Functional managers, professionals, departmental leaders, and all individuals in key roles who want to align their financial planning and management activities with CFO thinkingObjectives: Thinking Like a CFO: Mind-set and Financial Priorities identify the value of adopting a CFO mind-set recognize appropriate actions to help you think like a CFO recognize what CFOs do in organizations recognize how cost structure affects CFO decision making use CVP to calculate sales required to achieve a desired profit recognize ways of effectively managing cash in an organization Duration: 1 ...
$75.00
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Engaging Top Performers
by Skillsoft
How do you move your company to drive results and take a prominent place in the market? By engaging your top performers – those employees who consistently bring high levels of performance and positively influence the culture of your organization. Managers and leaders need to recognize who their top performers are, how they're different from other employees, and how to ensure they maintain a deep connection with their work. You can keep your top performers committed and engaged by providing challenging work and development opportunities. This course helps you recognize the characteristics of top performers and the benefits they bring to an organization. You'll learn how to improve your workplace so that it both attracts and meets the needs of top performers. Finally, the course discusses four communication styles, including the one typically used by top performers, so that you'll be able to recognize and adjust your own style to effectively communicate with top performers.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Engaging Top Performers recognize the characteristics of a top performer recognize the importance of keeping top performers engaged recommend improvements to a workplace that will keep top performers engaged recognize leadership practices that attract top performers communicate effectively with a top performer Duration: 1 ...
$75.00
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Reviewing and Rewarding Performance
by Skillsoft
Managers often dread employee performance appraisals. However, these appraisals can be a positive experience for both manager and employee if you know the right way to handle them. Good performance needs to be rewarded, and how managers appraise performance and decide on rewards influences employee motivation and productivity. It's important to encourage open and positive performance-related discussions that increase employees' acceptance of their appraisal. Also, by matching rewards to performance, you can send powerful messages that your performance appraisal process is fair and meaningful. This course shows you how to rate employee performance objectively by applying a five-category rating scale. It then describes some strategies to prepare yourself and your employee for an annual appraisal meeting. Next, it instructs you in how to conduct such a meeting and gives you an opportunity to practice. Finally, it outlines some principles for developing effective rewards and presents a technique you can use to link compensation to different levels of performance.Audience: Managers, supervisors, and team leaders, who need to manage performance on an individual and team levelObjectives: Reviewing and Rewarding Performance rate an employee's performance approach performance appraisal meetings in the right way handle performance appraisal meetings effectively decide on performance-based pay percentages Duration: 1 ...
$75.00
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Monitoring and Improving Performance
by Skillsoft
Performance management is all about results. But how do you measure those results? What do you do with the data that you collect? And what do you do if you discover that some employees are underperforming? Unless you set targets that can be monitored and measured, you won't know if your unit is doing well and you won't know which areas need attention. This course shows you how to monitor and improve your employees' performance using a four-step process that covers setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It first helps you identify appropriate targets and standards against which you can measure performance. It then introduces different ways of collecting the relevant data and shows you how to analyze the data and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way.Audience: Managers, supervisors and team leaders, who need to manage performance on an individual and team levelObjectives: Monitoring and Improving Performance recognize appropriate targets for measuring performance monitor performance appropriately decide on appropriate action to address a performance gap recognize how to deal appropriately with an underperformer Duration: 1 ...
$75.00
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Planning for Performance
by Skillsoft
Do you know if your team's goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.Audience: Managers, supervisors, and team leaders who need to manage performance on an individual and team levelObjectives: Planning for Performance recognize the value of having a performance management system recognize actions to take at different stages of the performance management process determine critical success factors for accomplishing specific strategic devise effective KPIs develop a role profile to clarify expectations Duration: 1 ...
$75.00
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Overcoming Challenges of Managing Top Performers
by Skillsoft
It's a paradox that managers sometimes face – their top performers need coaching. One of a manager's biggest challenges is how to keep top performers motivated and encouraged to continue the good work, while addressing the employee's sometimes difficult behavior. Top performers who are driven to succeed often don't handle criticism well. They also may be blunt, impatient, or even domineering in a team setting. However, for the sake of your team and the top performers themselves, you must address problem behavior. In this course, you will learn about how to help your top performers overcome difficult behavior using a proven coaching process. This enables you to pinpoint key weaknesses in an objective way and involve your top performer in developing an effective action plan for addressing those weaknesses. This course provides you with a four-step process that will enable you to assist the top performer in completing a DISC core behavior style assessment. With this process, you can help your top performers to improve their interpersonal skills, such as listening, showing respect, compromising, and discussing ideas with tact and diplomacy.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Overcoming Challenges of Managing Top Performers recognize top performers who require coaching identify the behavioral styles represented by the acronym DISC determine a top performer's core style using a completed DISC behavior style questionnaire give feedback to a top performer during a coaching session recognize the process for discussing the results of a behavior style assessment with a top performer develop an action plan during a coaching session with a top performer Duration: 1 ...
$75.00
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Retaining Top Performers
by Skillsoft
Savvy managers realize the benefits of retaining their star performers, and that making a focused effort to retain top talent will save time and resources, and improve the overall performance of the organization. So how do you keep your top performers on board? You must give them a reason to stay and a view of what they'll gain by sticking around. You must ensure that they feel valued and are motivated and rewarded for their performance. This course provides strategies on how to motivate and reward top performers, including talent assessments, job redesign, and using appropriate recognition and compensation. Using these strategies is key to keeping your top performers from leaving. The course also provides tactics for motivating top performers with the aid of a self-assessment so that top performers receive appropriate opportunities, recognition, compensation, and levels of autonomy. It also provides managers with ways to recognize the natural talents of their top performers, thereby assigning tasks that will be the most satisfying to the employee. Finally, you'll learn the principles of effective job redesign so that you can engage top performers in work they'll find satisfying.Audience: Managers and other individuals who are responsible for managing employee performanceObjectives: Retaining Top Performers identify reasons why top performers typically leave a job recognize actions managers can take to motivate top performers assign tasks based on the talent assessment of a given top performer determine how effectively a manager has redesigned the job of a given top performer Duration: 1 ...
$75.00
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Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program
by Skillsoft
Is your mentoring program valuable? Does it contribute to the achievement of business goals? A mentoring program's survival depends on how successfully it contributes to mentee growth. Companies must make the best use of resources to remain competitive. When resources are stretched thin, organizations need to know how much their mentoring programs are contributing to the bottom line. Evaluating the progress of mentoring relationships and measuring the success of the mentoring program are vital to sustaining it. And knowing when to successfully and tactfully end mentoring relationships will make the best use of resources. This course considers how mentors can use self-assessment to identify and address skill gaps to maintain successful mentoring relationships. It also examines the qualitative and quantitative methods used to evaluate mentoring programs and how to assess the overall effectiveness of the program. Finally, the course provides guidelines on how to effectively end mentoring relationships when there are difficult circumstances or when the relationship has successfully completed its objectives.Audience: Anyone who wants to gain a foundation in mentoring, and managers and team leads who want to develop or refine their mentoring skillsObjectives: Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program recognize the steps for enhancing a mentoring relationship using results of a self-assessment match mentoring skills with self-assessment questions used for developing and monitoring those skills assess whether the correct steps are applied during a mentoring evaluation bring a mentoring relationship to a professional close in a given scenario Duration: 1 ...
$75.00
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Facilitating Collaborative Processes
by Skillsoft
In order to develop better and more successful solutions to work-related issues, you need to engage employees in collaborative processes such as planning, decision making, and problem solving. And to do this well, you must be a good facilitator. This course describes how to support collaborative processes by drawing on the principles of facilitation. These principles include empowering employees to engage with work and take responsibility, encouraging them to be creative, sharing relevant information openly and honestly, and helping employees see connections between their work and the work of others. The course describes how to apply these and other principles in collaborative sessions. In particular, it examines visioning sessions, where you want employees to contribute their ideas on what an ideal future looks like, and decision-making sessions, where you need to guide employees to reach a consensus about an important issue.Audience: Team leaders, supervisors, managers, and anyone who has a facilitator role in the workplaceObjectives: Facilitating Collaborative Processes describe the principles of facilitation recognize how to conduct a collaborative visioning session recognize how to facilitate collaborative decision making take steps to facilitate consensus during a decision making session in a given scenario Duration: 1 ...
$75.00
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Strategies for Successful Employee Onboarding: Assessing Program Success
by Skillsoft
When you can see measurable results from your onboarding program, it provides you with the information you need to make continuous improvements. In order to receive continuing support for your program, you need to demonstrate its benefits. But how can you know that your onboarding program is achieving what you set out to achieve? In order to ensure your program is having a positive effect on the organization, it's important to measure it for successes and shortfalls. This course introduces key areas to focus on when evaluating your onboarding program, including how to assess new hire adjustment levels. The importance of soliciting feedback from participants is stressed, as well as the common issues that arise during onboarding. The course also reviews metrics for measuring the success of the actual program such as retention rates, employee satisfaction, and time to competency.Audience: Team leads, supervisors, managers, and business professionals responsible for transitioning new employees into the organization and for the continued success of current employeesObjectives: Strategies for Successful Employee Onboarding: Assessing Program Success match onboarding feedback areas with example survey questions recognize common issues with onboarding determine how well a new employee has adjusted in given scenario recognize examples that indicate new hires have adjusted to their roles determine if the correct steps were taken to measure the success of onboarding in a given scenario match onboarding success benchmarks to examples of how they are measured Duration: 1 ...
$75.00
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Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships
by Skillsoft
Like all relationships, mentoring comes with its share of obstacles. Effectively building and maintaining a mentoring relationship is important for creating a satisfying and productive pairing. Although the mentee drives the growth phase of the mentoring relationship, the mentor's ability to effectively understand, gauge, probe, and respond to the issues the mentee brings to the table is a crucial aspect of maintaining a solid mentor-mentee bond. In this course, you'll learn how to manage the mentor-mentee relationship and how to respond appropriately to issues that arise. The course examines how to give constructive feedback that enables mentees to solve their own problems. It also provides guidelines on how to deal with program issues such as too much formality and too little support. It explains how to address interpersonal issues in order to sustain a valuable mentoring relationship. Finally, it looks at the unique issues that might arise when mentors and mentees are involved in a virtual mentoring relationship.Audience: Anyone who wants to gain a foundation in mentoring, and managers and team leads who want to develop or refine their mentoring skillsObjectives: Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships recognize how to manage mentoring relationships effectively determine whether a mentor is giving feedback appropriately in a given scenario address mentoring program issues in a given scenario recognize ways to address interpersonal issues in mentoring relationships Duration: 1 ...
$75.00
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Using Facilitation Skills as a Manager
by Skillsoft
Managers need to be good facilitators – in the broadest sense of the word. Being facilitative means empowering and collaborating with employees to get the work done. This course describes how to use facilitation skills to help others work more effectively. It explains how observation skills can help you understand how well people are working together and whether you may need to intervene to get things back on track. Another key facilitation skill covered in the course is using questions effectively to help others focus and engage in their work.Audience: Team leaders, supervisors, managers, and anyone who has a facilitator role in the workplaceObjectives: Using Facilitation Skills as a Manager determine the most appropriate role – facilitator, manager, or leader – for a given situation take steps to intervene appropriately to help others work more effectively in a given scenario use questions to help engage others in their work in a given scenario Duration: 1 ...
$75.00
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