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Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including the work rules and practices that apply to employee benefit programs. As a human resources professional you are responsible for helping to ensure that your companys practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institutes Professional in Human Resources certification examination (HRCI/PHR). ...
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IT Project Management Essentials: Introduction to IT Project Management
by Skillsoft
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Introduction to IT Project Management recognize the benefits of being able to use project management tools and techniques for IT projects distinguish between characteristics of IT projects and non-IT projects distinguish between activities that are carried out in each IT project phase match key project management tools to their descriptions Duration: 1 ...
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IT Project Management Essentials: Initiating and Planning IT Projects
by Skillsoft
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project – the initiating and planning phases – a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it’s important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning – developing a work breakdown structure, schedule planning, and cost planning.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Initiating and Planning IT Projects match steps you take when initiating an IT project to examples of how they are carried out sequence examples of the steps in developing a work breakdown structure recognize the benefits of being able to develop an effective work breakdown structure sequence activities for developing a project schedule match project cost estimating techniques to their descriptions Duration: 1 ...
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Transitioning into a Project Management Role
by Skillsoft - Business
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others from short-term to long-term goals and from tangible to intangible issues. Time and experience will develop and refine your project management skills but this course will prime you for the process of transitioning into a project management role. It will discuss the changes a new project manager may face including the development of a successful project team. ...
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Knowledge as Strategy: Performance Improvement
by Skillsoft - Business
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves rather than just information will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether its learning a new skill knowing how to manage existing and new knowledge or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. ...
$75.00
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Coaching Performance
by Skillsoft - Business
Barry is new at quality control. He completed three weeks of training but he has already made two major errors that cost the firm $3000. Hes obviously upset and discouraged over his shaky start. If you were Barrys supervisor what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However leaders take a different approach. A leader would take the time to coach Barry and find out whats really going on--perhaps determining that three weeks of training wasnt quite enough. Or perhaps discovering that Barrys mother died recently and hes struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance that youll explore in this course. Youll learn when its appropriate to mentor train counsel or discipline an employee and youll be given guidelines and tips on how to perform each of these tasks in the most effective manner possible. ...
$75.00
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Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional you are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course youll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the topics in this course are based on the core knowledge required by HR professionals included in the HR Body of Knowledge recommended by SHRM. ...
$75.00
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Performance Support
by Skillsoft - Business
Performance support is the new training buzzword. In a world that demands instant information and fast response training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to prepare your organization for the new age of performance consulting. ...
$75.00
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Managing a Project
by Skillsoft - Business
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time money and schedules and how they relate to the overall quality of your project and product. ...
$75.00
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Introduction to Information Security
by Skillsoft
Information security plays an important part in the daily work of all users, from the office user to the remote user, regardless of their role in the organization. This course examines corporate security and how it affects end users, along with the best ways to secure your work environment, whether you work in an office, on the go, or at home. This course also examines security issues surrounding e-mail, the Internet, and social engineering.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Introduction to Information Security describe the role of the end user in maintaining information security recognize policies for creating a secure workspace environment recognize policies for remote users recognize your role in maintaining information security in the workplace differentiate between workplace and remote user security policies Duration: 1 ...
$75.00
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Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
by Skillsoft
E-mail has become the most used communications medium in corporate networks today, with this high usage, comes an ever increasing need to understand the security considerations involved and how the end user can help in making sure E-mail security is maintained. Social networking, and the use of social media websites has added another level of complexity to network security as users are able to open security holes if the wrong type of information is made public. This course examines the ethical use of E-mail, guidelines for using E-mail safely, and how to deal with issues as they arise. This course also examines social networking, social media, the proper use of the Internet at work, and the security issues that can arise from posting or discussing corporate information on social media sites.Audience: Everyone in an organization regardless of job role who uses computing devices and the InternetObjectives: Using E-mail, the Internet, and Social Media Safely in a Corporate Environment identify the guidelines for safely using e-mail in a corporate environment recognize how to handle an unsolicited e-mail in the workplace recognize the guidelines for using the Internet and social media safely in a corporate environment determine which e-mail safety guidelines have not been followed, given a scenario determine how to handle an unsafe online activity in the workplace, given a scenario use a social media site safely in the workplace Duration: 1 ...
$75.00
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Initiating and Planning a Project
by Skillsoft - Business
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. ...
$75.00
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Project Management for Non-Project Managers Simulation
by Skillsoft
The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation Project Management for Non-project Managers comprises three scenarios and is based on the SkillSoft Series "Project Management for Non-project Managers." Throughout the simulation, links are provided to the following SkillSoft courses: PROJ_01_a01, PROJ_01_a02, PROJ_01_a04, and PROJ_01_a05.Audience: Managers and staff members who wish to acquire the necessary skills to successfully manage small to medium sized projectsObjectives: Project Management for Non-project Managers Simulation transitioning to project manager. managing an imposed project team. demonstrating effective leadership. monitoring project activities and quality. maintaining control of a project. problem solving and recovering. Duration: 0.5 ...
$75.00
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Project Management Fundamentals
by Skillsoft - Business
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management as a process is the supervision and control of the work required to complete the project deliverable. Using established project management processes coupled with the experience and skills of experienced workers has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. ...
$75.00
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Troubleshooting and Closing the Project
by Skillsoft - Business
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools such as formulas and graphs allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close the project which is the last stage in project management. ...
$75.00
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Analyzing Project Risk
by Skillsoft - Business
Many people enjoy risk as evidenced by the popularity of extreme sports. However in business risk is less welcome or enjoyable. The science of project management was founded in large part to manage risk and prevent it from negatively affecting project objectives schedules and budgets. To help in this effort "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition includes risk management as one of its nine knowledge areas and offers guidance on managing identifying analyzing responding to and monitoring and controlling risk. In this course you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives budget and schedule. ...
$75.00
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Effective Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSS Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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Call Center Customer Service
by Skillsoft - Business
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety as do many novice agents. You may be concerned about dealing with customers issues one-on-one. Fortunately there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore it is suggested that the you take the course "Call Center Communication Skills" prior to taking the Call Center Customer Service course. ...
$75.00
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The Dynamics of Interacting
by Skillsoft - Business
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? ...
$75.00
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What to Do When the Going Gets Tough
by Skillsoft - Business
"It is common sense to take a method and try it; if it fails admit it frankly and try another. But above all try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging especially when the stakes are high. Its possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. ...
$75.00
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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Call Center Communication Skills
by Skillsoft - Business
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities questioning skills and telephone skills. These skills are essential to help you to communicate effectively and professionally with your call center customers. ...
$75.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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