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Teams That Work (2 courses)
by MindLeaders
This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. ...
$29.99
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Dealing with Difficult People (7 courses)
by MindLeaders
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. ...
$29.99
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Coaching (Videos) (4 courses)
by MindLeaders
A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance. ...
$29.99
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Customer Service (5 courses)
by MindLeaders
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that includes useful tools for providing excellent customer service. ...
$29.99
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Communication (Videos) (15 courses)
by MindLeaders
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. ...
$29.99
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Management Skills Introduction (7 courses)
by MindLeaders
The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time. ...
$29.99
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Motivation (5 courses)
by MindLeaders
This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees. ...
$29.99
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Stress Management (4 courses)
by MindLeaders
Stress is among the most common and harmful issues facing people in the working world. The information, practices, and exercises in this series will help you understand, control, and reduce stress. ...
$29.99
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Time Management for Maximum Productivity (5 courses)
by MindLeaders
It always seems like we could use an extra two hours (or more!) in the day. How can we manage our time and be truly productive in the office, and in life? This series will introduce you to the most important rules of time management, including not just how to get more done, but how to choose the things you do to give your day the biggest impact possible. ...
$29.99
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Project Management Professional Certification 2009 (7 courses)
by MindLeaders
Total Time: 11 Hours The more important a project, the more it needs a standardized system to plan and organize it to be completed efficiently. The Project Management Institute’s PMP (Project Management Professional) certification is the industry-leading standard for verifying a project manager’s ability to successfully shepherd projects from beginning to end. This study guide will prepare you to initiate, plan, execute, monitor, control, and close a project using project quality standards as laid out in the fourth edition of the Guide to the Project Management Body of Knowledge (PMBOK). This series of courses will address all the objectives needed to pass the Project Management Professional Certification 2009. ...
$29.99
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Photoshop CS4 (13 courses)
by MindLeaders
Adobe Photoshop CS4 is the leading digital image editing software. The Photoshop CS4 interface lets you work intuitively to design and manipulate images for print layouts, web publishing, multimedia, video, and photography. Photoshop CS4 is the perfect tool for establishing a workflow that can help you express creativity in visual form. ...
$29.99
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Grammar (4 courses)
by MindLeaders
This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers. ...
$29.99
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Leadership (Videos) (25 courses)
by MindLeaders
When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Features: This series is presented using streaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ...
$29.99
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Fundamentals of Business Management (3 courses)
by MindLeaders
The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. ...
$29.99
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Sales and Marketing (Videos) (19 courses)
by MindLeaders
Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale. ...
$29.99
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Six Sigma (Videos) (3 courses)
by MindLeaders
Six Sigma is a strategy and methodology for improving the performance of an organization, focused on fact- and data-based decision making. These programs explain the basic principles of the Six Sigma process and the steps for successfully deploying it in an organization. Features: This series is presented using streaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. Features: This series is presented using streaming video. Interactive questions appear periodically during this video to engage the learner and reinforce key concepts. An index lists the key sections of the video, with the ability to select sections to play. Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed. A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video. ...
$29.99
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Effective Presentations (4 courses)
by MindLeaders
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations. ...
$29.99
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Motivation Methods and Strategies (1 course)
by MindLeaders
This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and building trust. Learners also will become familiar with established psychological theories that support these motivational strategies. ...
$29.99
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QuickBooks (10 courses)
by MindLeaders
This series is designed for users who want to use QuickBooks 6.0 as a business accounting system. An overview of the application is presented, including using the EasyStep Interview process to enter basic company information and set up accounts. Tasks covered including setting up company records, entering historical data, managing accounts, and creating lists, reports, and graphs. Managing invoices, sales tax information, bills, and assets is also covered. Additional topics covered include managing payroll and employee data, managing taxes, online banking, and creating budgets. QuickBooks is a registered trademark or registered service mark of Intuit Inc., or one of its subsidiaries, in the United States and other countries. ...
$29.99
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Leading Teams (Videos) (7 courses)
by MindLeaders
Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results. ...
$29.99
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Effective Business Communication (7 courses)
by MindLeaders
This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. ...
$29.99
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Project Management Professional Certification 2011 (8 courses)
by MindLeaders
$29.95
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Strategies for Communicating with Tact and Diplomacy
by Skillsoft
Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.Audience: Individuals who want to improve their ability to communicate in a more diplomatic and tactful mannerObjectives: Strategies for Communicating with Tact and Diplomacy recognize the benefits of being able to communicate with diplomacy and tact assess whether an individual has communicated with tact in a given scenario identify skills that will enable you to communicate with tact recognize examples of guidelines for communicating with diplomacy communicate with diplomacy and tact in a given scenario Duration: 1 ...
$75.00
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IATA 1: Hazard Class Identification/Classification
by Skillsoft - Health and Safety
This training course will introduce the requirements of the International Air Transport Associations Hazardous Materials Regulations including definitions an introduction to the Hazard Classes and the List of Dangerous Goods. The proper identification preparation and transportation of hazardous materials affect everyones safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. ...
$75.00
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