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Dealing with Difficult People (7 courses)
by MindLeaders
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. ...
$29.99
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Fundamentals of Business Management (3 courses)
by MindLeaders
The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers. ...
$29.99
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Sales and Marketing (Videos) (19 courses)
by MindLeaders
Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale. ...
$29.99
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Accounting Fundamentals
by Skillsoft - Business
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles concepts terms and common accounting records. This practical course gives you the whys and hows to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting how to maintain accounting records and how to generate financial statements. A business deals with many transactions in a single day so its important to keep up-to-date records of its finances. If you are an Entrepreneur or just looking to learn more about accounting, this course is for you. ...
$75.00
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Building Relationships (3 courses)
by MindLeaders
How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships. ...
$29.99
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Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including the work rules and practices that apply to employee benefit programs. As a human resources professional you are responsible for helping to ensure that your companys practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institutes Professional in Human Resources certification examination (HRCI/PHR). ...
$59.99
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Finance (Videos) (7 courses)
by MindLeaders
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. ...
$29.99
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Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional you are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course youll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the topics in this course are based on the core knowledge required by HR professionals included in the HR Body of Knowledge recommended by SHRM. ...
$75.00
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Investing Fundamentals (6 courses)
by MindLeaders
This series covers basic investing information and strategies. Fundamental topics covered include planning your financial goals, budgeting, managing diversification and risk, and options for retirement savings. Organization of finances is covered in detail, including analyzing net worth, putting aside emergency funds, and proper record keeping. An in-depth examination of investment options, including stocks, bonds, and mutual funds, is provided. If you are an entrepreneur or just interested in investing, this course is for you. The series concludes with a thorough discussion of planning for the future with solid investment strategies, retirement planning, and insurance coverage. ...
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Knowledge as Strategy: Performance Improvement
by Skillsoft - Business
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves rather than just information will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether its learning a new skill knowing how to manage existing and new knowledge or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. ...
$75.00
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Performance Support
by Skillsoft - Business
Performance support is the new training buzzword. In a world that demands instant information and fast response training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to prepare your organization for the new age of performance consulting. ...
$75.00
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Motivating a Winning Sales Team
by Skillsoft - Business
Famous college football coach Lou Holtz said "Ability is what youre capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager what can you do to make a difference in how your team members use their abilities? How can you increase their level of motivation and create positive attitudes? In this course youll learn how to keep sales teams motivated by creating a team identity building team morale and rewarding your team. Youll discover how to set sales team goals help individual team members create performance-development plans and monitor their progress. Youll also explore the key steps for delivering constructive feedback and learn how to deliver feedback to produce a situation in which everyone wins: your sales team members your organization and yourself. ...
$75.00
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Bloodborne Pathogens
by Skillsoft - Health and Safety
This one-hour course will provide you with a basic understanding of bloodborne pathogens common modes of transmission methods of prevention and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example OSHA has previously stated that an employer can meet OSHAs requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc. a global professional services company focusing on engineering environment health and safety and information technology. ...
$75.00
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Harassment and Violence Prevention in the Canadian Workplace
by Skillsoft
In recent years, high profile incidents of workplace harassment and violence have heightened employee and employer concerns about safety in the workplace. While the incidents you hear about are often extreme, harassment and violence could happen in the workplace any time. And the way a company deals with even the most seemingly trivial incident, can make the difference between another day at the office, and front page news. This course will explore the forms that harassment can take in the workplace and will also examine the factors that contribute to violence at work. The key to preventing harassment and violence in the workplace is for all employees to be aware of the warning signs and to become familiar with their companies' policies that address these issues. This course is designed for use in all provinces as a training component of an organization's anti-harassment and anti-violence program, such as is required under Ontario's Bill 168. This course was developed with subject matter support provided by the Labour & Employment Law Group of the law firm of Lawson Creamer. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, provincial, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state or province.Audience: All employeesObjectives: Harassment and Violence Prevention in the Canadian Workplace identify examples of behaviours that may be considered workplace harassment recognize the benefits to all employees when harassment isn't tolerated in the workplace identify situations and behaviours that would be considered workplace violence recognize early warning signs of the potential for violent behaviour match examples of behaviour with the stage of violent behaviour they represent recognize the benefits of being familiar with your own company's anti-violence policy Duration: 1 ...
$75.00
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Lean Tools
by Skillsoft - Business
At its heart being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques organizations can become more competitive agile and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools companies can move significantly toward assuring their ability to competitively meet their customers needs. ...
$75.00
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Sales Communications Foundations
by Skillsoft - Business
William Safire a columnist for the New York Times said "To communicate put your thoughts in order; give them a purpose; use them to persuade to instruct to discover to seduce." This is true especially for the sales professional. As a sales professional you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings and you must seduce them with the customer experience you offer. Every buying decision that has ever been made or ever will be made is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. ...
$75.00
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Sales Communications Essentials
by Skillsoft - Business
For your value proposition to be perceived as credible and persuasive you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators helping to create mutually profitable transactions for all involved. In other words sales professionals are also professional communicators. This course will help you to strengthen your sales communications skills enabling you to communicate your value proposition with more persuasive power. ...
$75.00
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Harassment in the Workplace
by Skillsoft
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must touch upon all of these categories. This one-hour course will provide an overview of the characteristics of various forms of harassment and what can be done to create a harassment-free work environment. It addresses how workplace harassment is defined, how to confront workplace harassment, and how to prevent it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.Audience: Managers, supervisors, and employeesObjectives: What Is Unlawful Harassment? recognize examples of the classes that are protected from unlawful discriminatory harassment under various federal laws match each act that forms the legal basis for preventing harassment in the workplace with the group or class it protectsRecognizing Workplace Harassment identify examples of behaviors that may constitute harassment recognize the benefits to be gained from being aware of harassment in your workplace When You Are Harassed identify appropriate actions to take if you are harassed at workEmployer Responsibilities in Preventing Harassment identify an employer's responsibilities in preventing harassment recognize the benefits to all employees when a workplace is free from harassment Handling a Harassment Complaint identify the steps that an employer should follow in response to a harassment complaint Duration: 1.0 hours ...
$75.00
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Workplace Harassment for Employees
by Skillsoft
Harassment at work can have a corrosive effect on an organization's culture and can lead to low employee morale, reduced productivity, and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will provide an overview of the types of behaviors that can give rise to harassment claims, including those based on gender, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.Audience: All employeesObjectives: Workplace Harassment for Employees recognize examples of the classes that are protected from unlawful discriminatory harassment under various federal and state laws match each federal law that forms the legal basis for preventing harassment in the workplace with the group or class it protects identify examples of behaviors that may constitute harassment recognize the benefits to be gained from being aware of harassment in your workplace identify appropriate actions to take if you are harassed at work Duration: 0.5 ...
$75.00
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Analyzing the Market
by Skillsoft - Business
This course will walk you through four crucial elements of analyzing your market. First youll learn to scan your environment considering the economical technological social and political impacts on your organization. Then youll learn how market segmentation can assist you in developing products and marketing strategies. Youll be given a set of tools that can be utilized for developing and keeping your plans on track and youll become familiar with forecasting options that can provide you with the valuable information you need to make smart decisions. ...
$75.00
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Initiating Outbound Sales Calls
by Skillsoft - Business
Fifteen seconds doesnt sound like very much time does it? As an inside sales consultant you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course you will learn how to assess a sales opportunity the four factors used to qualify an outbound sales opportunity and strategies for qualifying a sales opportunity. The course also addresses strategies for making an effective transition to the next stage of the inside sales approach. ...
$75.00
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Doing Business in India (1 course)
by MindLeaders
In everyday business, it’s more and more common to meet, hold conference calls, and travel overseas. When you’re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In… courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. ...
$29.99
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Radio Frequency Basics
by LearnTech® from Automated Learning
This RF training course, Radio Frequency Basics, is an interactive multimedia eLearning program intended for anyone working in the area of radio frequency communications who requires a basic understanding of RF fundamentals. RF as a form of electromagnetic radiation Fundamental use categories and devices that use RF energy Transmission, absorption, and reflection RF transmission, waveform, phase, frequency, wavelength RF within the EM spectrum Relation of speed, frequency, wavelength Terms used in describing RF, range, band, channel Waveform characteristics related to RF signals Voltage, current, phase relationship Impedance and impact of impedance in feed lines Amplitude, voltage, current, power, polarization, harmonics Problems in RF Transmission ...
$59.00
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Centrifugal Pumps--Types and Components Training
by Skillsoft - Health and Safety
This course is designed to provide you with an overview of the basic classifications of centrifugal pumps in use today as well as identify and describe the major components of this type of industrial pump. The primary objective of this training is to help you more fully understand the mechanical components and operating systems used at your facility. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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DC Circuit Theory
by Skillsoft - Health and Safety
This one-hour course is designed to provide you with a basic understanding of DC Electrical Theory. It is also intended to enhance your understanding of the operation and design of DC circuits components and sources. You will learn about basic DC electrical terms equations and theory and solve problems involving resistance voltage and current. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: define the following terms: Voltage Volt Current Ampere Resistance and Ohm; describe Ohms Law; solve problems using Ohms Law; calculate the total resistance in a series circuit; and calculate the total resistance in a parallel circuit. ...
$75.00
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Principles of External Auditing
by Skillsoft - Business
The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology concepts strategies and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an audit and assessing audit risk while examining internal controls. Finally you will learn about auditing financial statements. ...
$75.00
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Overview of Managerial Accounting
by Skillsoft - Business
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting cost accounting concept and managerial accounting approaches will provide you with the concepts procedures and analytical skills youll need to make informed decisions in todays complex business environment. ...
$75.00
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Managing Diversity in the Workplace Simulation
by Skillsoft - Business
Youre a procurement manager at Zip Cola which was established in 1924 as a small family-run business. Youre in charge of identifying and sourcing product lines and negotiating competitive purchasing from suppliers. The company has expanded steadily over the years and now is one of the largest soft drink companies in the world. Recently the company put a diversity initiative into place. As a manager you will need to support this initiative and encourage the employees that report to you to do the same. ...
$75.00
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Principles of Internal Auditing
by Skillsoft - Business
This course will take you to the heart of internal auditing and provide you with a solid foundation of knowledge and skills. You will learn about the issues applications and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit. ...
$75.00
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Indoor Hoisting and Rigging
by Skillsoft - Health and Safety
This course is designed to educate the worker on the significant safety issues to be considered while moving large heavy loads associated with todays manufacturing and construction industries. ...
$75.00
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Positive Displacement Pumps
by Skillsoft - Health and Safety
This course presents an overview of positive displacement pumps. It is intended to provide you with the ability to recognize various types of positive displacement pumps and become familiar with their characteristics and operation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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HIPAA Privacy Essentials
by Skillsoft
This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.Audience: Employees and business associates of covered entitiesObjectives: HIPAA Privacy Essentials identify key areas of concern addressed under the HIPAA Administrative Simplification provision recognize examples of covered entities using the HIPAA rules recognize examples of the types of companies or organizations that would be considered business associates of a covered entity identify how the Privacy Rule safeguards protected health information (PHI) describe what deidentification of PHI involves and why it's important identify the types of requests individuals may ask of a covered entity or its business associates, relative to their PHI identify the responsibilities of a covered entity and its business associates under HIPAA's Privacy Rule recognize how certain standards within the Privacy Rule affect various situations recognize how the "minimum necessary" concept applies to the use and disclosure of PHI identify the main purpose of the Breach Notification rule recognize the types of consequences an organization may face for failures to comply with its obligations under the Privacy Rule recognize the impact of HIPAA penalties upon covered entities who do not comply Duration: 1 ...
$75.00
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Giving Feedback: A Managers Guide
by Skillsoft - Business
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process detailing five logical steps. However in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations such as giving feedback to the staff member who is angry or upset. ...
$75.00
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Sales Manufacturing(TM): Identifying Sales Opportunities
by Skillsoft - Business
William Penn (founding-father of Pennsylvania) said "Method goes far to prevent trouble in business: for it makes the task easy hinders confusion saves abundance of time and instructs those that have business depending both on what to do and what to hope." For the sales professional there is such a method that will make tasks easier save time and build a predictable sales machine. ...
$75.00
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Planning a Diversity Initiative
by Skillsoft - Business
Organizations often rave about the great job they do at managing diversity; however diversity isnt something that needs to be managed. Rather diversity is an initiative that must permeate the company culture to be truly successful. ...
$75.00
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Changing Corporate Culture
by Skillsoft - Business
To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate why some workers will object to the concept of diversity and how to handle their opposition. This course describes the challenges of providing a climate of acceptance explains policies and practices that further the goal of diversity and suggests ways to leverage diversity and build inclusion. ...
$75.00
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Writing the Marketing Plan: Creative Strategy
by Skillsoft - Business
Youve completed the first part of your marketing plan. Now its time to write about your marketing tactics. Youll discover just how to match your product with your target market determining exactly what the competitive advantages of your particular product are. Then youll explore the price-setting strategies that will help make your product a success. ...
$75.00
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Elements of Marketing Strategy
by Skillsoft - Business
You want to develop a powerful and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision direction and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. This course will help you as an entrepreneur or an up and coming marketer. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be successful. ...
$75.00
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Diversity: the Future
by Skillsoft - Business
Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring retention and interaction with the company. This course explores the need for a holistic approach to workplace diversity and the effects of incorporating a work/life initiative into business strategy. ...
$75.00
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Making Decisions Ethically
by Skillsoft - Business
What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions. ...
$75.00
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EU Privacy and Data Security
by Skillsoft
The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less stringent than the requirements outlined in the Directive. There are significant differences across the EU member states in their data protection laws and in the practice of their respective national regulators, as not all aspects of data protection law is harmonized. Therefore when a data protection issue occurs, particularly one which affects several member states, it may be dealt with differently under each national law. This course addresses EU privacy laws at the level of the Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security procedures for US companies that exchange personal information with EU member states. This course was developed with subject matter support provided by Mason Hayes+Curran. This document contains general information based on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes+Curran or SkillSoft for any action taken in reliance on the information in this document. You should not act or refrain from acting, on the basis of any information posted on our website but rather you should always seek specific legal and other professional advice. This content is protected by copyright and other intellectual property laws and may not be reproduced by you without our prior written consent.Audience: Anyone who may, through their daily work, encounter customer and employee data of European individuals, which must be protected according to EU privacy lawsObjectives: EU Privacy and Data Security identify types of information that are covered by the Data Protection Directive and which therefore must be protected identify data processing activities that are restricted by the Data Protection Directive identify general rules related to the processing of personal data recognize the rights individuals have related to accessing information about the way their personal data is being used describe the requirements for the transfer of personal information to non-EU countries Duration: 1 ...
$75.00
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An Essential Guide to Giving Feedback
by Skillsoft - Business
The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged. ...
$75.00
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Perspectives on Conflict in the Workplace
by Skillsoft - Business
What is meant by the term "conflict" and what are the general attitudes towards it in the workplace? In this course three prevailing attitudes towards conflict are compared. These are that: ...
$75.00
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Handling Conflict
by Skillsoft - Business
No one can complete a working career without experiencing conflict so it is essential for you to handle this conflict in the most effective way. ...
$75.00
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Sales Manufacturing(TM): Sales Production
by Skillsoft - Business
The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build the sales machine that best fits your specific business in a way that will best produce the business results required for achieving your sales production goals. ...
$75.00
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Managing Organization Conflict
by Skillsoft - Business
As a manager you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes this will be between individuals but often it will be between teams and even departments. ...
$75.00
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Sales Communication Techniques Simulation
by Skillsoft - Business
You have recently begun working as a sales representative for Clinical Protocols Software (CPS) Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay recommendations. For example when a doctor calls an insurance company because a patient needs heart bypass surgery the companys call-center nurse enters the details of the case into Procedure Protocols Plus. Then using the provided information Procedure Protocols Plus helps evaluate the medical necessity of the procedure. ...
$75.00
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Telesales Communications
by Skillsoft - Business
Since Alexander Graham Bell said "Mr. Watson come here I want you" to his assistant on March 10 1876 the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson it is vital that you have effective telesales techniques. ...
$75.00
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Managing Workplace Conflict Simulation
by Skillsoft - Business
$75.00
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Conflict in the Workplace Simulation
by Skillsoft - Business
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer the Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. ...
$75.00
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