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IATA 1: Hazard Class Identification/Classification
by Skillsoft - Health and Safety
This training course will introduce the requirements of the International Air Transport Associations Hazardous Materials Regulations including definitions an introduction to the Hazard Classes and the List of Dangerous Goods. The proper identification preparation and transportation of hazardous materials affect everyones safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. ...
$75.00
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Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including the work rules and practices that apply to employee benefit programs. As a human resources professional you are responsible for helping to ensure that your companys practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institutes Professional in Human Resources certification examination (HRCI/PHR). ...
$59.99
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IT Project Management Essentials: Introduction to IT Project Management
by Skillsoft
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an overview of the activities you carry out in each of the phases of an IT project and describes key project management tools.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Introduction to IT Project Management recognize the benefits of being able to use project management tools and techniques for IT projects distinguish between characteristics of IT projects and non-IT projects distinguish between activities that are carried out in each IT project phase match key project management tools to their descriptions Duration: 1 ...
FREE
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Asbestos Awareness
by Skillsoft - Health and Safety
This one-hour course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found how it can potentially affect you and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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IT Project Management Essentials: Initiating and Planning IT Projects
by Skillsoft
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project – the initiating and planning phases – a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it’s important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning – developing a work breakdown structure, schedule planning, and cost planning.Audience: IT project managers and IT professionals preparing to take on IT project management responsibilities, as well as managers who support IT project managersObjectives: IT Project Management Essentials: Initiating and Planning IT Projects match steps you take when initiating an IT project to examples of how they are carried out sequence examples of the steps in developing a work breakdown structure recognize the benefits of being able to develop an effective work breakdown structure sequence activities for developing a project schedule match project cost estimating techniques to their descriptions Duration: 1 ...
FREE
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Workplace Hazardous Materials Information System
by Skillsoft - Health and Safety
The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal provincial and territorial legislation. This course will acquaint you with the precautions that Canadian employees and employers must take in order to safely use handle and dispose of hazardous chemicals in t he workplace. The intent of the information in this course is to help prevent/minimize employee exposures to the materials and minimize accidental releases of the material to the work environment. ...
$75.00
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Emergency Response
by Skillsoft - Health and Safety
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical fire emergencies explosions bomb threats threats to security or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Sprains and Strains
by Skillsoft - Health and Safety
Each year thousands of workers are injured in the workplace costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks such as lifting or carrying loads working in fixed positions repetitive tasks or using heavy vibrating tools. Manual tasks if not performed properly are a leading cause of serious worker injuries such as sprains and strains as well as permanent spinal damage and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips trips and falls at ground level and from heights – such as jumping from elevated surfaces – which can cause lower limb and back strains. Workplace injuries can be costly to both employees and employers. In addition to being injured employees may lose time from work which could result in loss of or less income. And employers may experience lower productivity due to the need to replace the injured worker and train replacements. The course is designed to help you better understand the basics of sprains and strains so you will be more aware of what you are doing and how you are doing it in an effort to prevent this type of injury from happening to you. ...
$75.00
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Coaching Performance
by Skillsoft - Business
Barry is new at quality control. He completed three weeks of training but he has already made two major errors that cost the firm $3000. Hes obviously upset and discouraged over his shaky start. If you were Barrys supervisor what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However leaders take a different approach. A leader would take the time to coach Barry and find out whats really going on--perhaps determining that three weeks of training wasnt quite enough. Or perhaps discovering that Barrys mother died recently and hes struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance that youll explore in this course. Youll learn when its appropriate to mentor train counsel or discipline an employee and youll be given guidelines and tips on how to perform each of these tasks in the most effective manner possible. ...
$75.00
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Knowledge as Strategy: Performance Improvement
by Skillsoft - Business
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves rather than just information will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether its learning a new skill knowing how to manage existing and new knowledge or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. ...
$75.00
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Human Resources Fundamentals (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional you are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course youll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the topics in this course are based on the core knowledge required by HR professionals included in the HR Body of Knowledge recommended by SHRM. ...
$75.00
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Non-Ionizing Radiation Safety
by Skillsoft - Health and Safety
This course is designed to familiarize learners with the health implications associated with non-ionizing radiation specifically radio frequency (RF) radiation and measures to protect workers from exposure. ...
$75.00
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Emergency Disaster Preparedness
by Skillsoft - Health and Safety
This one-hour training course was designed and developed to provide instruction on emergency response safety reporting and evacuation of company facilities and work areas in the event of a natural disaster fire bomb threat or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Performance Support
by Skillsoft - Business
Performance support is the new training buzzword. In a world that demands instant information and fast response training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to prepare your organization for the new age of performance consulting. ...
$75.00
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Back Safety
by Skillsoft - Health and Safety
This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards safe work practices and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Fall Prevention Awareness - Canada
by Skillsoft - Health and Safety
This one-hour course is intended to provide workers who might be exposed to fall hazards with the information needed to recognize and minimize such hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Workers are also provided information to help them recognize common workplace fall hazards describe fall protection techniques used in general industry describe the primary components of an OHSA Fall Protection program and identify fall protection techniques methods equipment and limitations. This course was developed with subject matter support provided by the Pinchin Group of Companies an environmental health and safety consulting firm with offices across Canada. ...
$75.00
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Cryogenic Safety
by Skillsoft - Health and Safety
Cryogenic materials are commonly used in the workplace for a variety of purposes such as refrigeration medical applications and rocket propulsion. Due to their extremely cold temperatures cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of action if accidents involving cryogenic materials occur including recommended methods for treating employees injured by cryogenic materials. ...
$75.00
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Analyzing Project Risk
by Skillsoft - Business
Many people enjoy risk as evidenced by the popularity of extreme sports. However in business risk is less welcome or enjoyable. The science of project management was founded in large part to manage risk and prevent it from negatively affecting project objectives schedules and budgets. To help in this effort "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition includes risk management as one of its nine knowledge areas and offers guidance on managing identifying analyzing responding to and monitoring and controlling risk. In this course you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives budget and schedule. ...
FREE
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Supply Chain Planning and Inventory Management
by Skillsoft - Business
Key components of supply chain management include planning demand and supply along with inventory management. From raw material to finished product planning and managing the process is key to implementing successful supply chain management systems. In this course you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your strategies are determined you will learn about the forecasting and planning processes. Finally you will discover different types of inventory management and how to maintain optimal levels of inventory across the supply chain. In other words you will understand what is required to get the right materials to the right place at the right time. ...
$75.00
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Lean Tools
by Skillsoft - Business
At its heart being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques organizations can become more competitive agile and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools companies can move significantly toward assuring their ability to competitively meet their customers needs. ...
$75.00
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Mold Awareness
by Skillsoft - Health and Safety
Many businesses and organizations including government-owned facilities can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals including infants and the elderly are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations. This course is part of the Safety and Health Series and is aimed at any employee whose normal job activities could result in occupational exposure to mold. This course provides the learner with the basic understanding of mold awareness in the workplace - how mold grows and spreads how to recognize mold the routes of human exposure to mold associated health effects from mold exposure and methods of mold prevention and clean up. ...
$75.00
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Portable Fire Extinguishers
by Skillsoft - Health and Safety
This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires types of portable fire extinguishers and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. ...
$75.00
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Call Center Customer Service
by Skillsoft - Business
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety as do many novice agents. You may be concerned about dealing with customers issues one-on-one. Fortunately there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore it is suggested that the you take the course "Call Center Communication Skills" prior to taking the Call Center Customer Service course. ...
$75.00
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Call Center Communication Skills
by Skillsoft - Business
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities questioning skills and telephone skills. These skills are essential to help you to communicate effectively and professionally with your call center customers. ...
$75.00
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Communication Skills and Project Management
by Skillsoft - Business
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in todays global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement projects specified goals and objectives a manager must also effectively plan estimate and monitor the progress of the project and know what tools to apply. ...
$75.00
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Responding to and Controlling Project Risk
by Skillsoft - Business
Life is fraught with uncertainties. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion however risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project managers job to assess and control risk to avert or minimize its adverse effects and to capitalize on its positive effects over the life of a project. In this course the project manager will learn about the last two processes in the Project Risk Management knowledge area as described in "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition. The learner will learn how to plan effectively for responding to risk and how to monitor and control risk over the life of the project. ...
FREE
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Performance Reporting and Stakeholder Management
by Skillsoft - Business
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course learners will be given an overview of performance reporting and managing stakeholders. Theyll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. Specifically learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project teams progress select examples of forecasting in performance reporting and match information that should be provided in performance reporting with examples. Theyll identify how the inputs to performance reporting are used select examples of tools and techniques for performance gather and compile information in a given scenario and match outputs of performance reporting to examples. Finally they will identify how the inputs to managing stakeholders are used select examples of tools and techniques for managing stakeholders use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario and match outputs of managing stakeholders with examples. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK® certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI. ...
FREE
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Project Scheduling
by Skillsoft - Business
Typically when people hear the words project management they think of schedules. Even though project management is much more than just scheduling one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs tools and techniques and outputs of the following project time management processes: Activity Duration Estimating Schedule Development and Schedule Control. Through interactive learning strategies and real-life scenarios the learner will explore these concepts and gain a better understanding of the project time management processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. ...
FREE
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Transitioning into a Project Management Role
by Skillsoft - Business
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others from short-term to long-term goals and from tangible to intangible issues. Time and experience will develop and refine your project management skills but this course will prime you for the process of transitioning into a project management role. It will discuss the changes a new project manager may face including the development of a successful project team. ...
FREE
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Controlling Project Scope
by Skillsoft - Business
Projects can quickly get out of control if the appropriate actions arent taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs tools and techniques and outputs of the scope management processes that deal with creating work breakdown structures accepting the completed project scope and controlling changes to the scope of the project. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. ...
FREE
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Planning Project Scope
by Skillsoft - Business
Project scope management is concerned with ensuring that projects include and account for all the work needed for the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios the learner will explore these concepts and gain a better understanding of the inputs to the tools and techniques for and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition published by the Project Management Institute (PMI®) Inc. 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. ...
FREE
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Project Planning
by Skillsoft - Business
In the early planning phases project managers and team members have the most potential influence on the outcomes of a project. Yet lots of planning does not guarantee successful planning. Just as project success can be planned project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the most prepared. ...
FREE
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Introduction to Program Management
by Skillsoft - Business
Project managers are often tasked with managing multiple concurrent projects – but what about managing multiple programs? When in a program environment the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs. ...
FREE
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NFPA 1600 Disaster/Emergency Management
by Skillsoft - Health and Safety
Over the past decade emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a description of the basic criteria for a comprehensive program that addresses disaster recovery emergency management and business continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines that address stabilizing the restoration of the physical infrastructure protecting the health and safety of personnel and crisis communications procedures. This course will provide you with an understanding of the basic criteria for developing a comprehensive program that addresses disaster recovery and emergency management in accordance with the NFPA 1600 standard. ...
$75.00
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Bloodborne Pathogens
by Skillsoft - Health and Safety
This one-hour course will provide you with a basic understanding of bloodborne pathogens common modes of transmission methods of prevention and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example OSHA has previously stated that an employer can meet OSHAs requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc. a global professional services company focusing on engineering environment health and safety and information technology. ...
$75.00
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Effective Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSS Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Lean Concepts
by Skillsoft - Business
Most business processes are 90% waste and 10% value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges organizations have turned to Lean Thinking which seeks the elimination of all forms of waste strives for continuous improvement and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste streamline production and improve operational flexibility. Practical steps and tools for the identification treatment and removal of waste are explored while focusing on increasing organizational effectiveness. ...
$75.00
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ITIL: The Service Desk and Incident Management
by Skillsoft - Business
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of and the profits for the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time ITIL can help organizations to increase external and internal customer satisfaction. ...
$75.00
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Lean and Six Sigma
by Skillsoft - Business
Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define measure analyze improve and control) and a number of qualitative and quantitative tools for driving process product and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology but with a different focus aiming to enhance process flow reduce cycle time and eliminate waste. ...
$75.00
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Information security and the Internet
by Skillsoft - Desktop
To demonstrate how to use the Internet and e-mail securely
$75.00
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The Dynamics of Interacting
by Skillsoft - Business
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? ...
$75.00
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What to Do When the Going Gets Tough
by Skillsoft - Business
"It is common sense to take a method and try it; if it fails admit it frankly and try another. But above all try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging especially when the stakes are high. Its possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. ...
$75.00
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Introduction to information security
by Skillsoft - Desktop
To give an overview of information security in the business world
$75.00
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Malicious code and information security
by Skillsoft - Desktop
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment ...
$75.00
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Facilitating Difficult Situations
by Skillsoft - Business
How do you deal with the group that has an exceptionally dominant person who doesnt let anyone else have say or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from whats wrong to assessing what is really going on. You will also learn the benefits of conflict and apply tips to transform chaos into creativity. ...
$75.00
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Office Ergonomics
by Skillsoft - Health and Safety
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs symptoms and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Ergonomics Awareness
by Skillsoft - Health and Safety
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs symptoms and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Office Safety
by Skillsoft - Health and Safety
This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress hazard communication bloodborne pathogens and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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First Aid--CPR
by Skillsoft - Health and Safety
Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway restoring breathing and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. ...
$75.00
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Introduction to IT Project Management
by Skillsoft - Business
Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series you will gain valuable insight into project management with a special focus on managing IT projects. You will also acquire an understanding of how creating strategies and designing plans to deliver projects can provide consistent value and increased profits. ...
FREE
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