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Principles of Accounting and Finance for Non-financial Professionals
by Skillsoft
Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and familiarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles. This course also takes you through the steps in the accounting process and helps you recognize how business transactions affect various financial statements and the bottom-line of your business.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Principles of Accounting and Finance for Non-financial Professionals recall the basic accounting equation identify the key differences between cash- and accrual-based accounting match phases of the accounting process with actions that are performed at each phase match each basic accounting principle to its description recognize how a business transaction affects a financial statement in given examples identify four types of financial risks Duration: 1 ...
$75.00
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Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Finally, the course demonstrates how common business transactions affect an organization's financial condition with the help of an example.Audience: Non-financial professionals who wish to become familiar with or refresh their knowledge of the financial statements and their elementsObjectives: Financial Statements for Non-financial Professionals calculate the gross profit, income from operations, and net income from given Income Statement data calculate the value of different types of cash flows in a Cash Flow Statement determine the value of Assets, Liabilities, and Shareholders' Equities in a Balance Sheet recognize how common business transactions affect an organization's financial statements in an example Duration: 1 ...
$75.00
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Cash Flow Management Essentials for Non-financial Professionals
by Skillsoft
Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of working capital on cash flow. Finally, some strategies for sound cash flow management are also presented.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: Cash Flow Management Essentials for Non-financial Professionals classify examples of cash flow as operating, investing, or financing activities calculate the potential cash gain when reducing the Total Business Float, given the annual sales volume, in a case-based example recognize the effect an increase or decrease in working capital has on cash flow determine which cash management techniques will help achieve the cash management strategy for a given scenario Duration: 1 ...
$75.00
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Setting and Managing Priorities within the Organization: Mission and Goals
by Skillsoft
Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department's work supports the strategic objectives of your organization as effectively as possible. This course helps you establish priorities for your group by ensuring that its goals are properly aligned with the company-wide goals and mission. It begins by clarifying the distinction between strategic, tactical, and operational goals. It then shows you how to create effective goals. Next it takes you through a step-by-step process for ensuring that the departmental goals you create are suitably aligned with the strategic objectives of the organization. This includes helping you identify imperatives for action that keep you focused and on track to meet your objectives and ensure your team is working effectively through properly identified priorities.Audience: Team leads, supervisors, managers, directors, and strategic planners who manage organizational priorities to drive organizational successObjectives: Setting and Managing Priorities within the Organization: Mission and Goals distinguish different kinds of business goals recognize the benefits of setting goals recognize how to set effective goals for organizational units align unit goals with company-wide goals and mission derive imperatives from unit goals Duration: 1 ...
$75.00
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Leadership Essentials: Building Your Influence as a Leader
by Skillsoft
Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an opportunity to practice methods for influencing effectively and ethically.Audience: Supervisors, managers, directors, and individuals wanting to develop their leadership skillsObjectives: Leadership Essentials: Building Your Influence as a Leader recognize and classify examples of techniques for influencing people recognize actions that use politics to influence others in a positive way use influence techniques to persuade others while avoiding the negative use of politics, in a given scenario Duration: 1 ...
$75.00
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The Essentials of Budgeting for Non–financial Professionals
by Skillsoft
Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting. Finally, the course takes you through variance analysis and how to use a variance report as part of the budgetary control process.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Essentials of Budgeting for Non–financial Professionals identify the characteristics of an effective budget sequence the key phases of the budgetary planning process match budget elements with the type of budget in which they should be recorded identify key characteristics, advantages, and limitations of two different approaches to budgeting recognize variances that are worth investigating Duration: 1 ...
$75.00
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Talent Management: Basics
by Skillsoft
Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.Audience: Individuals who want to develop their talent management skillsObjectives: Talent Management: Basics recognize why talent management is important identify key concepts related to talent management identify key activities for each component of talent management recognize the role of managers in implementing a talent management strategy Duration: 1 ...
$75.00
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Communication Skills
by Skillsoft - Business
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customers problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification which is targeted to individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Personal Productivity: Self-organization and Overcoming Procrastination
by Skillsoft
How is organization related to procrastination? In fact, the two often go hand in hand. A lack of organization, coupled with a tendency to procrastinate, can be a vicious cycle. Becoming disciplined, setting priorities, and eradicating time-wasting activities can reduce the desire to put things off. The key to becoming your most productive self is to embrace organization and to overcome procrastination. This course introduces you to ways of becoming organized to help you accomplish more with the hours you have. It examines the common reasons for procrastination and ways you can overcome them in the workplace. Overcoming the desire to procrastinate can be aided by implementing a strong system of organization. The course presents ways to develop the discipline required to get things done, guidance on setting priorities, as well as approaches to overcommitment.Audience: Individuals wishing to improve their productivity in the workplace.Objectives: Personal Productivity: Self-organization and Overcoming Procrastination recognize the causes of workplace procrastination recognize the benefits of overcoming procrastination recognize ways to develop discipline in a given scenario address time-wasting activities in a given scenario recognize how to set priorities and keep focused say "no" and avoid overcommitment in a given scenario Duration: 1 ...
$75.00
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Interpersonal Communication: Listening Essentials
by Skillsoft
Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker's communication.Audience: Individuals who want to develop or refresh their interpersonal communication skillsObjectives: Interpersonal Communication: Listening Essentials recognize how to overcome the listening barriers exhibited in a given scenario recognize behaviors and thought patterns that demonstrate key active listening techniques distinguish between examples of the four levels of listening provide appropriate verbal feedback to demonstrate or clarify understanding in a given scenario Duration: 1 ...
$75.00
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The Time Value of Money and Investment Decisions for Non-financial Professionals
by Skillsoft
The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee training, or technology, based on their future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some effective methods to evaluate the desirability of decisions involving capital expenditures and investment. This course covers two of these methods – Payback Period and Net Present Value – in greater detail to help you choose between different investment options.Audience: Non-financial professionals who wish to gain understanding or refresh their knowledge of finance and accountingObjectives: The Time Value of Money and Investment Decisions for Non-financial Professionals calculate the present and the future value of a single amount in given scenarios recognize the key characteristics of three methods for capital budgeting calculate the Payback Period of different investment options determine the best investment among different options using the Net Present Value method Duration: 1 ...
$75.00
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Analyzing Financial Statements for Non-financial Professionals
by Skillsoft
Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company’s performance to a number or key indicators, including your competitors, industry averages and benchmarks. This course presents and discusses many methods for analyzing financial statements from a non-financial professional's perspective. It determines and interprets the key profitability, efficiency, liquidity, and solvency ratios using scenarios. It also explains horizontal and vertical analysis of the financial statements using real life examples.Audience: Individuals who want to gain understanding or refresh their knowledge of financial statements analysis techniquesObjectives: Analyzing Financial Statements for Non-financial Professionals determine the value of a company's key profitability and efficiency ratios in a scenario calculate liquidity and solvency ratios classify examples as reflecting the use of horizontal or vertical analysis Duration: 1 ...
$75.00
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Managing Meetings for Productivity and Effectiveness
by Skillsoft
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.Audience: Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.Objectives: Managing Meetings for Productivity and EffectivenessDuration: 0.2 ...
$75.00
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Preparing for an Internal Interview
by Skillsoft
Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want to waste. Climbing the organizational ladder takes more than a view from the inside, though. You also need to prove you're ready for the next step in your career. You must be able to create the right impression to show you're competent and ready to perform to the challenges that will come with your new role. This course explores three essential steps in preparing for an internal interview: improving your inside knowledge; assessing your skills, accomplishments, and values; and preparing strong answers to the questions you'll face in the interview.Audience: Individuals preparing for an interview within the organization where they are employedObjectives: Preparing for an Internal Interview recognize types and sources of information that will be useful to you in preparing for an internal interview describe how to assess your personal assets in preparation for an internal interview prepare effective responses to anticipated interview questions Duration: 1 ...
$75.00
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Personal Productivity Improvement: Managing Your Workspace
by Skillsoft
Business professionals know how difficult it can be to juggle multiple tasks, and often deal with an influx of paperwork and requests each day. When the workday begins, it can be challenging to know where to start, and employees often become overwhelmed. A major contributor to these feelings can be a disorganized workspace. If you work in a state of chaos, your mind will follow. By becoming more organized, you can also become more productive and avoid procrastination. This course provides business professionals with the information they need to implement positive changes in their working space. It addresses the overwhelming nature of tackling a space that's piled-high with paper, has a disorganized physical or digital filing system, or is overrun with e-mails. You'll begin the process one small area at a time until they have created a well-functioning, productive workspace. Once this is achieved, you'll also be reminded that workspace management is an ongoing process, rather than an event - that is, improvements must be maintained.Audience: Individuals wishing to improve their productivity in the workplaceObjectives: Personal Productivity Improvement: Managing Your Workspace recognize how you can benefit from managing your workspace effectively apply the process for creating a clutter-free workspace in a given scenario recognize the principles of effective filing recognize techniques for managing digital files manage your e-mail in a given scenario recognize how to maintain a productive workspace Duration: 1 ...
$75.00
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Customer Service over the Phone
by Skillsoft
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.Audience: All levels of individuals that want to develop or refresh their customer service skillsObjectives: Customer Service over the Phone identify basic telephone etiquette rules match strategies for providing outstanding telephone customer service with examples provide excellent telephone customer service in a scenario Duration: 1 ...
$75.00
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Customer Service Fundamentals: Building Rapport in Customer Relationships
by Skillsoft
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.Audience: Individuals who want to develop or refresh their customer service skillsObjectives: Customer Service Fundamentals: Building Rapport in Customer Relationships recognize behavioral examples that demonstrate a customer-focused attitude recognize examples of statements that demonstrate empathy build rapport with a customer Duration: 1 ...
$75.00
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Customer Service in the Field
by Skillsoft
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help customers fully understand your products and services, as well as your intentions. This skill-building course takes your customer service proficiency up a notch toward excellent customer assistance.Audience: Individuals who want to develop or refresh their customer service skillsObjectives: Customer Service in the Field match each stage of the on-site customer assistance process with actions that can be carried out during that stage to provide good service recognize strategies to interact with customers and provide excellent customer service when at their location provide excellent customer service in the field in a given scenario Duration: 1 ...
$75.00
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Project Management Fundamentals
by Skillsoft - Business
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management as a process is the supervision and control of the work required to complete the project deliverable. Using established project management processes coupled with the experience and skills of experienced workers has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage projects related to his area of responsibility within the organization. ...
$75.00
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Strategies for Communicating with Tact and Diplomacy
by Skillsoft
Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying your message. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.Audience: Individuals who want to improve their ability to communicate in a more diplomatic and tactful mannerObjectives: Strategies for Communicating with Tact and Diplomacy recognize the benefits of being able to communicate with diplomacy and tact assess whether an individual has communicated with tact in a given scenario identify skills that will enable you to communicate with tact recognize examples of guidelines for communicating with diplomacy communicate with diplomacy and tact in a given scenario Duration: 1 ...
$75.00
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Customer Interactions
by Skillsoft - Business
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer how to overcome communication problems and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification which is targeted at individuals wishing to qualify to work in a customer support center or help desk environment. ...
$75.00
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Support Center Services and Work Environment
by Skillsoft - Business
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices personal accountability enhancing the image of the organization and the work environment are covered. ...
$75.00
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The Customer Service Representative (CSR)
by Skillsoft - Business
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Todays Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers needs are addressed in an effective efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties including typical roles of the CSR in a support environment basic tasks accomplished by the CSR the support center and customers role in a support environment how the support center has evolved and company and support center best practices. This course prepares individuals interested in the CSR certification which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. ...
$75.00
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Essential Selling Skills: Mastering Cold Calling
by Skillsoft
Cold calling is a fundamental part of sales. However, it's also one of the most difficult skills to master. How do you get past the gatekeepers and ensure you reach the right people? What should you say when you do? How can you counter objections? This course provides a strategic approach to cold calling, including how to time your calls effectively and how to handle gatekeepers. It demonstrates how to develop succinct and persuasive messaging to help ensure successful calls. And it provides instruction on how to overcome some of the most challenging objections and how to ensure you secure an appointment.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Mastering Cold Calling assess the effectiveness of a cold-calling script identify when not to call a prospect recognize how to deal with gatekeepers when cold calling recognize how to overcome cold-calling objections make a cold call that leads to an appointment Duration: 1 ...
$75.00
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Marketing Essentials: Planning and People
by Skillsoft
The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization’s overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role that planning and people play in the marketing process and how these aspects support the traditional Marketing Mix, will help you better understand how to approach marketing activities and campaigns and how to maximize their impact both externally and internally.Audience: Anyone who wants to develop or refine their marketing skillsObjectives: Marketing Essentials: Planning and People recognize examples of marketing goals and types of marketing plans in a scenario identify the advantages of marketing planning recognize characteristics of quantitative and qualitative research identify examples of typical marketing costs that have to be budgeted for during the creation of a marketing plan recognize guidelines on how to develop and execute a marketing plan identify how to evaluate your marketing plan recognize how companies can help people to act as a key part of the marketing mix Duration: 1 ...
$75.00
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Marketing Essentials: Place
by Skillsoft
Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution of products and services, is an important component of any marketing initiative and requires careful integration with all other aspects of the modern marketing mix. This course provides essential insight into distribution. It reviews the advantages of building a strong, efficient distribution network that is aligned with organizational and marketing goals, as well as product characteristics and target markets. It covers key distribution strategies, distribution relationship systems, and how to select and manage distributors. Finally, the course discusses online distribution opportunities and the benefits associated with e-marketing.Audience: Anyone who wants to develop or refine their marketing skillsObjectives: Marketing Essentials: Place identify the key considerations in selecting appropriate distribution channels for your products identify the key characteristics of push and pull distribution match distribution strategies and strategic distribution relationship systems with their description identify guidelines for selecting and managing intermediaries identify the key characteristics of the Internet as a distribution channel identify the benefits to companies of using online distribution Duration: 1 ...
$75.00
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Accounting Transactions and Books of Account
by Skillsoft
Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping activities. The journals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting skills of recording accounting transactions in a journal and then posting them into a ledger. You'll be guided through examples of appropriate general and special journals entries and you'll learn how to use general ledgers and subsidiary ledgers for a variety of transactions. Finally, you'll learn to analyze a transaction, record it in the appropriate journal, and then post it to the ledgers.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accountingObjectives: Accounting Transactions and Books of Account recognize examples of correct general journal entries recognize examples of using special journals appropriately recognize the relationship between journals and associated general and subsidiary ledgers post common transactions from special journals to subsidiary and general ledgers Duration: 1 ...
$75.00
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The Accounting Equation and Financial Statements
by Skillsoft
Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements – assets, liabilities, and stockholders' equity – relate to each other. Every economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how these elements, and the underlying transactions, appear in financial statements that provide a summary of a business's performance over a period of time. This course aims at familiarizing learners with the basic accounting equation and financial statements. You are introduced to the accounting equation and how given transactions affect the specific accounts using the debit and credit rule. This course also presents the key characteristics of financial statements and how they are related to each other.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accounting.Objectives: The Accounting Equation and Financial Statements determine how given transactions affect the accounting equation determine how common transactions affect specific accounts using the debit and credit rule recognize key characteristics of financial statements recognize the key relationships between financial statements Duration: 1 ...
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The Balance Sheet
by Skillsoft
The Balance Sheet is arguably the most important of all financial statements. It is a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and analysts. The Balance Sheet is closely connected to the other key financial statements – the Income Statement and Cash Flow Statement. This course walks you through a Balance Sheet and its key components. It also illustrates how common transactions affect the Balance Sheet with the help of accounting examples. It also teaches you how to prepare a Balance Sheet and how the Balance Sheet interacts with other financial statements.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accountingObjectives: The Balance Sheet recognize examples of the components of a Balance Sheet prepare a Balance Sheet determine how common transactions affect the Balance Sheet recognize how the Balance Sheet connects and interacts with the other financial statements Duration: 1 ...
$75.00
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The Cash Flow Statement
by Skillsoft
As the popular saying goes – revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its debts and liabilities and meet its growth and day-to-day cash requirements. The Cash Flow Statement is a key financial statement that reports cash receipts, payments, and net change in cash resulting from operating, investing, and financing activities during a reporting period. This course discusses various aspects of Cash Flow Statements and walks the learner through the steps in preparing one using a business scenario. Learners are introduced to various components in a Cash Flow Statement and also shown how to calculate cash at the end of the accounting period. This course also presents examples of how various transactions affect cash balances in an organization and how a Cash Flow Statement connects with the Income Statement and Balance Sheet.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accountingObjectives: The Cash Flow Statement match examples of Cash Flow Statement items to the section of the Cash Flow Statement they belong to calculate the cash balance at the end of the accounting period in a scenario-based example identify how the Cash Flow Statement connects with the Income Statement and the Balance Sheet recognize how common transactions affect different types of cash flows in the Cash Flow Statement prepare a Cash Flow Statement in a scenario using the indirect method Duration: 1 ...
$75.00
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The Income Statement
by Skillsoft
Financial statements show the financial performance of an organization. They are comprised of the Income Statement, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important financial statements. It shows the profitability of a company during a specified accounting period. This course aims to familiarize you with the Income Statement and give you an understanding of how it interacts with other financial statements. You'll be taken through the various components of the Income Statement and taught hands-on knowledge of how to calculate gross profit, operating income, and net income. Finally, the course presents how common business transactions affect the Income Statement and how it interacts with other financial statements.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accountingObjectives: The Income Statement identify key characteristics of the Income Statement recognize examples of revenues, gains, expenses, and loss-incurring activities calculate gross profit, operating income, and net income recognize how common transactions affect the Income Statement identify how the income statement interacts with the other financial statements Duration: 1 ...
$75.00
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Trial Balance & Adjusting Entries
by Skillsoft
A typical accounting cycle begins with the analysis of business transactions and ends with a post-closing trial balance. Trial balances are prepared at several times in an accounting cycle. A trial balance lists all of the ledger accounts and checks if debit and credit totals for all accounts match. Trial balances provide an opportunity to correct any calculation, recording, or posting errors in the account books. Adjusting entries are then made to record accrued or deferred amounts followed by another trial balance to check equality of debits and credits. Financial statements are also prepared at this stage in the cycle. Finally, all temporary accounts are closed and a post-closing trial balance is prepared. This course teaches you how to prepare a trial balance, make adjusting entries, and close the temporary account books at the end of an accounting period. It introduces several types of trial balances performed within the accounting cycle and walks you through the preparation of a trial balance. This course also teaches you how to classify and make adjusting entries and close the accounts at period end.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accountingObjectives: Trial Balance & Adjusting Entries prepare a trial balance sequence the steps for preparing a trial balance recognize key characteristics of several types of trial balances performed within the accounting cycle classify adjusting entries as being accruals or deferrals make adjusting entries sequence the steps for closing the accounts Duration: 1 ...
$75.00
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Marketing Essentials: Product and Price
by Skillsoft
How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today’s highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance of product and price within the modern marketing mix. The course then covers the product and development process, the concept of product differentiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides essential insight into the concept of product lifecycle with a focus on how product evolution can help meet ever-changing customer needs and help secure a company’s competitive advantage. Finally, the course introduces pricing, including how to approach product pricing and the factors that affect a product's price.Audience: Anyone who wants to develop or refine their marketing skillsObjectives: Marketing Essentials: Product and Price recognize examples of several components of a product offering identify the typical responsibilities of marketing in the context of the development of new products make some marketing mix related decisions at several phases of the product lifecycle in a scenario classify pricing as being primarily financial or marketing objectives recognize examples demonstrating the use of several pricing strategies recognize examples demonstrating the use of several types of promotions Duration: 1 ...
$75.00
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Marketing Essentials: Promotion
by Skillsoft
How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will provide insight into how to design promotional strategies and campaigns that help expand existing markets and develop new customer relationships. You will learn about the key characteristics of different forms of advertising and promotional vehicles, including the reach, benefits and cost of both traditional and more modern approaches such as social media networking and other forms of online marketing. This course will also discuss the concept of return on investment (ROI) in promotion, how to approach ROI for both traditional and online promotional efforts, and how this type of evaluation can help you plan and execute your promotional efforts more effectively.Audience: Anyone who wants to develop or refine their marketing skillsObjectives: Marketing Essentials: Promotion sequence the promotional communications goals match promotional techniques with their description match characteristics of marketing communication campaigns to either traditional or online media sequence the process to calculate ROI on marketing campaigns recognize the advantages of calculating ROI on marketing campaigns Duration: 1 ...
$75.00
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The Accounting Cycle and Accrual Accounting
by Skillsoft
Accounting involves recording, summarizing, and presenting financial transactions. You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for correctness, and then presented as financial statements to the organization's internal and external users. As in most other things, timing is of prime importance in accounting, specifically in recording transactions. Most organizations record revenue or expense transactions when they actually take place – known as accrual accounting. Others do it when money actually changes hands – known as cash accounting. This course teaches the essentials of the accounting cycle, chart of accounts, and accrual accounting method. It walks you through various stages in the accounting cycle, categories of accounts, and how they are organized in respective financial statements. Finally, it introduces the cash and accrual accounting methods and their differences with help of examples.Audience: Anyone either serving in an accounting role, or who just wants to have a working understanding of the accounting and bookkeeping functions, but who has no previous experience in accounting.Objectives: The Accounting Cycle and Accrual Accounting sequence an example of using the accounting cycle match the Balance Sheet and Income Statement to the Chart of Accounts categories to which they are linked recognize examples of various categories of accounts recognize examples of transactions that are ignored in cash-based accounting systems identify key characteristics of cash and accrual accounting Duration: 1 ...
$75.00
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Basic Accounting Principles and Framework
by Skillsoft
Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the mechanical aspect of recording, classifying, and summarizing transactions in account books and posting them to respective financial statements. Apart from the statutory importance, accounting data is very critical to any organization's decision and control system. Managers, decision makers, external stakeholders, and interest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic accounting principles and concepts that set the ground for more advanced learning in this area. You'll be introduced to key accounting terms and concepts such as key characteristics of accounting, the accounting equation, double entry bookkeeping, and basic accounting principles. This course also helps you recognize key characteristics of the International Financial Reporting Standards (IFRS) vis-à-vis the Generally Accepted Accounting Principles (GAAP).Audience: Anyone serving in an accounting role with no previous experience in accounting, and non-accounting employees who want a working understanding of accounting and bookkeeping functionsObjectives: Basic Accounting Principles and Framework recognize key concepts about accounting recognize principles underlying the preparation of financial statements recognize basic accounting practices and their descriptions recognize the importance of common accounting practices identify the main characteristics of IFRS Duration: 1 ...
$75.00
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Transitioning into a Project Management Role
by Skillsoft - Business
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others from short-term to long-term goals and from tangible to intangible issues. Time and experience will develop and refine your project management skills but this course will prime you for the process of transitioning into a project management role. It will discuss the changes a new project manager may face including the development of a successful project team. ...
$75.00
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Standard Business Etiquette
by Skillsoft - Business
The rules of proper business etiquette are changing. In many corporations middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial particularly if youre looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors and whats the proper attire for todays corporate culture? In this course youll learn how to conduct yourself in the standard business environment with poise and confidence. ...
$75.00
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Managing a Project
by Skillsoft - Business
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time money and schedules and how they relate to the overall quality of your project and product. ...
$75.00
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The Impact of Situation and Style When Communicating with Diplomacy and Tact
by Skillsoft
Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and communication style, this course shows you how to recognize the delicacy of different situations. It also demonstrates how you can adjust or adapt your communication style to ensure you communicate with diplomacy and tact.Audience: Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in communicationObjectives: The Impact of Situation and Style When Communicating with Diplomacy and Tact recognize examples where tact and diplomacy have been used effectively determine the appropriate communication approach to use to communicate with diplomacy and tact according to a person's communication style determine the best approach to use to communicate with people at work according to their relationship to you identify approaches to use in different environments to ensure diplomatic and tactful communication Duration: 1 ...
$75.00
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Initiating and Planning a Project
by Skillsoft - Business
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning to end. ...
$75.00
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Troubleshooting and Closing the Project
by Skillsoft - Business
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools such as formulas and graphs allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close the project which is the last stage in project management. ...
$75.00
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Basic Presentation Skills: Delivering a Presentation
by Skillsoft
Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright – the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.Audience: Individuals who want to improve their presentation skillsObjectives: Basic Presentation Skills: Delivering a Presentation select the appropriate room setup for a given presentation recognize how to prepare a room for a presentation describe how to deal with stage fright evaluate the effectiveness of a presenter's delivery in a given scenario determine whether a presenter handles a question-and-answer session appropriately in a given scenario Duration: 1 ...
$75.00
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Interpersonal Communication: Communicating with Confidence
by Skillsoft
Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications.Audience: Individuals who want to develop or refresh their interpersonal communication skillsObjectives: Interpersonal Communication: Communicating with Confidence identify expressions of the essential elements of confident communication recognize how trust and credibility enhance confidence in interpersonal communication recognize the use and impact of confident communication behaviors in a given communication scenario Duration: 1 ...
$75.00
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Getting Results without Authority: Building Relationships and Credibility
by Skillsoft
How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others – whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through on promises you made. In this course, you'll learn how to develop relationships and build credibility so that you can get the results you need at work. You'll also find out how being able to influence others benefits you.Audience: Anyone who wants to develop or refine their skills for getting results when they don't have direct authority over the people responsible for doing the workObjectives: Getting Results without Authority: Building Relationships and Credibility identify how being able to influence others can benefit you recognize how to cultivate relationships at work in order to increase your ability to get results when you don't have direct authority recognize how to build credibility at work so that you can get the results you need Duration: 1 ...
$75.00
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Culture and Its Effect on Communication
by Skillsoft
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede's cultural dimensions model.Audience: Anyone who wants to develop or refine their cross-cultural communication skillsObjectives: Culture and Its Effect on Communication identify guidelines for successful cross-cultural communication classify examples of communication styles as being high- or low-context match the cultural dimensions in Geert Hofstede's Model with their descriptions match each dimension with the guideline that describes how to improve communication with people who exhibit that dimension Duration: 1 ...
$75.00
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Programs to Benefit Employees (HRCI/PHR - 2007-aligned)
by Skillsoft - Business
The Human Resource Certification Institutes (HRCI) certification examinations cover a broad range of workforce planning and employment issues including the work rules and practices that apply to employee benefit programs. As a human resources professional you are responsible for helping to ensure that your companys practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institutes Professional in Human Resources certification examination (HRCI/PHR). ...
$59.99
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Essential Selling Skills: Qualifying Sales Prospects
by Skillsoft
Qualifying sales prospects or leads is an essential step in the sales cycle. Before you begin extolling the virtues of your product or solution, you need to ensure that it's something the prospect needs and is in a position to buy. The most effective way to do this is through a strategic discovery or qualification meeting designed to elicit important details from your prospects, such as their current business realities and challenges, available resources, and what success looks like to them. This course describes how to plan for such a meeting, as well as how to conduct that meeting effectively by asking questions in a way that gets you the information you need. The course also explains how to develop a qualified lead into a sales opportunity. This can be done by using the information you gathered in the qualification meeting to propose a relevant and effective solution for the prospect.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Qualifying Sales Prospects take steps to plan for a qualifying meeting determine whether the guidelines for conducting a qualification meeting have been followed appropriately take steps to qualify a prospect effectively develop a qualified lead into a sales opportunity Duration: 1 ...
$75.00
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Essential Selling Skills: Closing the Sale
by Skillsoft
One of the most difficult steps in any sales effort is securing the sale. When is the best time to ask for the order? What if the prospect doesn't seem interested or challenges the merits of your proposal? This course demonstrates how to leverage your value proposition in the final stages of the sales process, so you can present it in the most effective way possible. It discusses how to time your closing, and presents strategies for successfully closing the sale. The course also examines how objections function within the closing process and provides an analysis of how to overcome objections to the sale. And finally, it explores the merits of following up after a sale.Audience: Individuals who want to gain a foundation in essential sales techniques and anyone who wants to develop or refine existing sales skillsObjectives: Essential Selling Skills: Closing the Sale recognize examples of strong value propositions identify the signs that your prospect is ready to close apply the process for dealing with sales objections appropriately recognize key strategies for closing a sale recognize how to follow up after a sale deal with objections and close a sale Duration: 1 ...
$75.00
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Communication Business Etiquette
by Skillsoft - Business
"Hows it going?" Is this an appropriate greeting in todays corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so how soon should you do it? Is e-mail the method of choice for communicating all your ideas or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person over the phone electronically and with customers--has a direct effect on how people treat you on whether you sell your idea or product and on how quickly you advance in your career. In this course youll learn the subtleties of communication etiquette in the world of business. ...
$75.00
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