Friday Leadership Favs 11.18.11

A kind word changes everything (Blanchard Leader Chat) It’s too bad that “being kind and compassionate” isn’t a standard entry on most perf...

Using Cash Incentives To Motivate Employees

There are lots of different ways to motivate employees to do a better job. Incentives can come in the form of products, holidays, time off, vouchers, ...

Dealing with the idea stealing, credit-taking boss

Claire looked pale and drawn as she slid into the lunch booth, joining her work colleagues for their weekly Friday “lunch bunch.” “Hey C...

Ideas for Evaluating Employee Training Needs

Employees are the first point of contact your company has with customers and they should provide those customers with a positive experience every time...

Helping Employees Deal with Stress

All workplaces are conducive to becoming stressful environments at times. Some places are worse than others. So it’s essential employers be aware of...

Four Key Areas of HRM for Small Business

Human Resources is a small name for a large umbrella of responsibilities. Naturally they’ll vary depending on the size of the organization. There ar...

Customer Service Training—What Are Your Employees Lacking?

Training is an on-going process because employees change as they learn more about their job and how to interact with customers. They learn more about ...